Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux

  5009 W Clearwater Ave Ste F Kennewick, WA 99336-4952

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  Electrolux Corporation

  609 N. Midlothian Mundelein, IL 60060-1628

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  Electrolux Corporation

  126 S. Myrtle Villa Park, IL 60181-2643

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  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator from ********** on March 17, 2025, and it was delivered on March 21, 2025. Due to ongoing kitchen renovations from a flood, the fridge was not installed or used immediately. Once the remodel was complete and the fridge was plugged in, it did not cool at all.Although the unit was never in use, ********** directed me to Frigidaires warranty department since more than 48 hours had passed since delivery. I filed a warranty ticket with Frigidaire on April 18, 2025. A ********** from Sheltons Appliance (*****, **) was dispatched and determined that a part was needed. Despite following up weekly, they never returned my calls or provided any updates.I contacted Frigidaire again, and a second ********** was sent. He ordered a new compressor and inverter, and on May 28, 2025, came to install them. However, the inverter was incorrect, despite being the part listed for the model on Frigidaires system. The ********** contacted Frigidaire's technical and parts departments, who admitted they could not identify the correct inverter because the fridge is a "new model."The next attempt to repair is scheduled for June 10, 2025nearly 90 days after purchaseand thats assuming the correct part is even found and delivered by then.When I asked Frigidaire for a resolution plan, the warranty agent refused to escalate my case and instead transferred me back to the **********s personal number, rather than a supervisor. A later agent expressed sympathy but could offer no timeline or replacement ********** this point, I have a brand-new refrigerator that has never worked and still has the plastic wrap on it, and Ive been without a functioning fridge since March. The warranty process has been unresponsive, disorganized, and unacceptable for a major appliance purchase.

  Business Response

  Date: 06/12/2025

  Please see attached.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Frigidaire refrigerator on July 11, 2024 from **********. It stopped working 2 weeks ago. I have spoken to Frigidaire 4 times to get a resolution. Every time, I am given a time line that it will be resolved - either by having someone service it or replacing it. I am now spending a ridiculous amount of money on eating out and buying ice for coolers to have some food on hand. They keep putting me off and not doing anything. I'm not sure what to do - I cant spend another $800 on a new fridge, nor should I have to, after buying a new one 10 months ago.

  Business Response

  Date: 06/17/2025

  Please see the attached response 

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. It took the repair guy 5 minutes to replace the defective part.  I spent a total of 4 weeks without a working refrigerator. The customer service I received from them, was unsatisfactory and one customer service agent was very rude.  I/
  
  Thank you. 
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues with the Frigidaire refrigerator I purchased from **********. The most recent issue is I ordered a gasket for the freezer and was sent the wrong color gasket and gasket appears the wrong size. The correct color should be black since refrigerator is black and gasket can be seen from the outside of refrigerator. I've called (***********) and chat (**************************************) about a refund since the correct gasket needed is no longer sold. I have yet to receive the refund. I was told on 05/09/2025 to keep the gasket despite asking for a return label. The other issue is since I purchased the refrigerator and while under extended warranty, I have had the ice maker replaced numerous times. I was told when I purchased the refrigerator and extended warranty protection if an item was repaired three times, I would get a refund and/or refrigerator replaced. I would like the refrigerator replaced or a refund since the ice maker still is not working/keeps breaking (same part must be replaced about yearly), the correct gasket for freezer is no longer sold by Frigidaire and can't find correct gasket online by another seller.

  Business Response

  Date: 06/12/2025

  Please see attached.

  Customer Answer

  Date: 06/12/2025

   
  I am rejecting this response because:  I don't have and I don't know anyone with an email of ************* as written on Electroux/Frigidaire's correspondence.  Thus, I never received whatever was sent.  I am requesting a refund to the credit card I used to purchase the part.   Electroux/Frigidaire's agent on 05/27/2025 advised by chat I would receive a refund in 5 - 7 business days for merchandise purchased on 05/01/2025 in the amount of $63.44(screenshot of chat attached).  As of today, I haven't received the refund.    
  

  Business Response

  Date: 06/16/2025

  Please see attached.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my new refrigerator delivered in December, 2024 and the limited warranty is good for one year after delivery of the product. At the time my refrigerator was delivered. My mother went into and by the end of that month passed away. At the same time, I herniated a disc in my back and could not bend. I couldnt figure out why my new refrigerator was depositing ice crystals all over my food in the freezer and the ice never seemed totallyfrozen. Once I could finally lean over and look to the bottom part of the refrigerator section inside the freezer, I noticed giant crystals in piles of snow from the freezer and also noticed the gasket around the door between the door and the refrigerator on the freezer portion was not meeting tight enough seal. I started calling the company on May 7 and was told within 2 to 3 business days. I would receive a call a service repair man. Ive contacted them four times now throughout the month and I keep getting the same message. I am completely frustrated because I feel like Ivewasted $2158 on a refrigerator thats defective. I did not even file a complaint with them when a week after it was installed. I finally noticed a small dent in the freezer door that the delivery man must have done. I need help getting the repairs done or a replacement refrigerator like they promised. Thank you. Phone confirmation #********** with my conversations with Frigidaire. I did tell them I would file a complaint. Obviously they do not care much that my food is soaked with fall ice crystals every day.

  Business Response

  Date: 06/14/2025

  Please see the attached response 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th my husband initiated a warranty claim for a dehumidifier that stopped working. They had emailed him a letter requesting a variety of information and pictures which he completed and sent back same day. He hadn't received any confirmation that they received it or submitted the ticket. He sent a follow up email on the 14th and no response to that either. He attempted calling and they said it would take 7-10 business days. He requested a confirmation via email which he never received. Its now been 12 business days with no movement. I had called at 4:40pm central time today and spoke with a gentleman who said the ticket was submitted to the back office and we have to wait for them. Said again it should be 7-10 business days. Let them know its been longer than that so then he said its delayed but couldnt give a timeline. I requested to have the ticket escalated which he turned down. Requested to be transferred to a supervisor he said all the supervisors were in a meeting and would call me back within an hour/hour and a half. Two hours later no call so I called back and spoke with a Jade who said I couldnt speak with a supervisor because they were closed. Went back and forth about that and the ticket and how I cant talk to back office either and we just need to wait for them.

  Business Response

  Date: 06/12/2025

  Please see the attached response 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Frigidaire Refrigerator from ****** on 10/12/24. Refrigerator quit working / cooling on 5/18/25. Frigidaire contacted daily since 5/20/25. Our refrigerator has been out for 11 days. Frigidaire customer service does not contact us, we have to call them daily. We are still waiting for them to schedule a repair service to fix our refrigerator which is under a one year warranty. The Frigidaire website states: At Frigidaire, we are committed to getting you a quick and effective solution. After 11 days of a refrigerator that does not work and unable to get Frigidaire to call us back or get a repair person out to fix our refrigerator, I strongly feel that this statement is not true and should be removed from their website. We want our refrigerator fixed. How would they feel without a refrigerator for 11 days?

  Business Response

  Date: 06/14/2025

  Please see the attached response. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refrigerator quit first part of May. I called Lowes in ********** **** where I purchased it. **** told me they will not help or do anything about unless you purchase an extended warranty from them. A very rude lady. She said I must contact Frigidaire directly which I have 6 times. They did set up a ticket which is **********. Each time they are behind 2 weeks, then I was told they have no one (repairman) who will come to ******* ********. I however did give them a name of a company that comes to our town. That company is ******************* and Repair from *****************. Phone ************. ****** called and then he came back and told me they don't do compressors, but it has not even been looked at so how does he know it is compressor. That was 5/27 when he told me that. Then he said he will escalate and get back to me 5/30. I just keep getting the run around. I think they feel if they keep doing this, I will buy a new one. I do not have the money to do this. I am on a fixed income and besides that this is still under warranty until 9/21/25. If you can please help me I do not know what else to do.

  Business Response

  Date: 06/12/2025

  Please see the attached response 

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electrolux dryer on Wednesday, 10/30/24 and since that time I have had Warranty repairmen out 3x for repairs. The 4th repair visit is coming next week, 6/4 for the same issue of noise and longer dry time. The air duct has been cleaned and there are no obstructions. No issues w/ old dryer, but replaced it because it was 15 yrs old and needed a new washer. I cannot keep taking time off work to get this repaired. I paid $898 for the dryer, $27.48 for the duct. $29.98 for the hoses, $28.48 for the power cord and $180 for the 5 yr protection plan for a total of $1,163.94. No mention of lost wages for time off work waiting for repairmen. I paid this amount of money so I would not have to having repairmen come to my house. The bearings have gone bad twice, now they appear to be going bad again. This product is absolutely defective. My old Electrolux dryer was still going strong when I replaced it. Good business would be to replace the brand new dryer, which continues breaking repeatedly in the same area rather than sending repairmen out to replace the same parts over and over. The dryer was clearly defective from the beginning. Please help Electrolux do the right thing and just replace this defective dryer. Thank you.

  Business Response

  Date: 06/14/2025

  Please see the attached response 

  Customer Answer

  Date: 06/14/2025

   
  
  I am rejecting this response because: It is a predatory practice to sell a defective item and continue fixing the same problem until the customer warranty expires rather than replacing it. These predatory practices are unethical. 
  
  
  

  Business Response

  Date: 06/21/2025

  Please see the attached response 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Repeated delays, miscommunication, and failure to repair or replace a defective freezer purchased with my new home. The unit has been unusable for nearly two months, and Frigidaire has not provided a clear resolution.Complaint Details:I purchased a Frigidaire freezer with my home on February 3, 2025. On April 6, I noticed the ice clumping. By April 7, the unit showed a temperature error. I contacted the builder, the seller, and then Frigidaire.A third-party tech inspected it on April 10 and found a leak. I was told parts would arrive in 810 business days. The freezer was uninstalled for repair prep, but I never received updates. Calls went unanswered. Frigidaire later said they couldnt reach the tech and advised switching providers. I gave them a local tech, approved for May 8.On May 7, Frigidaire rescheduled to May 12, saying theyd send their own tech. I accepted. On May 12, the tech identified three needed parts, to be shipped via 2nd Day Air. Repair was scheduled for May 16, with reinstallation on May ***** May 16, no parts had arrived. I was told they couldnt be tracked. Two arrived May 17. On May 18, I got a tech appointment notice, but the visit was canceled due to the missing part.On May 19, I was told the final part was delayed 710 business days. I requested a replacement unit. Frigidaire agreed and filed a claim, promising approval in 5 business days. I never received confirmation.On May 23, I was told the claim was still processing. On May 26, I was told the new unit would ship within 10 business days but then told the retailer, not Frigidaire, would handle replacement, contradicting earlier info.Its been nearly two months since the issue began. The freezer has been uninstalled and unusable in my dining room for most of that time. Ive received conflicting information, inconsistent support, and no resolution.

  Business Response

  Date: 06/12/2025

  Please see attached.

  Customer Answer

  Date: 06/12/2025

   
  I am rejecting this response because:

  While ******* was originally assigned as the service provider for my case, delays and poor customer service from ******** *************** led to a reassignment. When chatting with Frigidaire customer service, they even tried calling AND emailing Sheltons *************** for a status update, with no response even days later. I requested a different provider, which a Frigidaire customer service representative agreed to. However, instead of the requested provider, I was assigned a third, different technicianan Electrolux representativewithout prior notice. The dates listed for the phone calls from ************************ (a month after than the claim was initially filed), I was already assigned a different provider.

  This technicians appointment was rescheduled unexpectedly the day before due to a conflict. When the service was finally conducted, there was a delay in receiving the necessary part, with no tracking information or estimated delivery time provided. Upon calling to follow up, I was told the part would take 10 days and was informed I had been approved for a replacement unit.
  
  Despite multiple follow-ups, I never received confirmation or an estimated time of arrival for the replacement. As of June 12, 2025, there has been no resolution from Frigidaire, even though I was told I would receive an update over two weeks ago.
  
  Ultimately, my local retailer stepped in and provided a replacement unit themselves due to the ongoing lack of response from Frigidaire. Attached are chat transcripts showing prior communications with Frigidaire regarding this issue which I am sure you were able to review in your documentation. While this case has been resolved via an external avenue (ie the retailer the unit was purchased from) and the unit has been replaced, I believe Electrolux did not handle the situation appropriately or timely.

  
  Thank you for your time and concern into the matter.

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a stand alone freezer from Frigidaire/Electrolux, and its accompanying, separate-unit stand alone refrigerator. The freezer has had an ice machine issue that has required three different visits by repair techs. The third repair tech on 5/7 damaged the alignment and/or seal of BOTH the doors of the fridge and freezer. I cannot get fridgidaire/electrolux to come fix this issue that their repair person caused. The freezer has been declared unrepairable and will eventually be replaced, so they (Frigidaire/electrolux) say they cant open a repair ticket under that unrepairable freezer. They also supposedly cant open a repair ticket under the fridge, which isnt under warranty (the freezer is). Since the doors dont align and/or seal, they leak cold and my appliances get warm; wasting energy, causing frost to build up in my freezer and threatening my foods safety. They caused damage and are giving me the run around trying to fix it. Ive made a total of at least 10 phone calls to F/E, 5 of which were about this door alignment issue they caused. I need some help getting this resolved, please.

  Business Response

  Date: 06/11/2025

  Please see attached.