Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Electrolux

  10200 David Taylor Dr Charlotte, NC 28262-2373

  
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  Electrolux

  5009 W Clearwater Ave Ste F Kennewick, WA 99336-4952

• 

  Electrolux Corporation

  609 N. Midlothian Mundelein, IL 60060-1628

• 

  Electrolux Corporation

  126 S. Myrtle Villa Park, IL 60181-2643

• 

  Electrolux

  6000 Perimeter Dr RTS UTF 01.20.15 Dublin, OH 43017-3233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, 2023 I purchased a dishwasher from ********** for my daughter in law as a birthday gift, Two weeks of using the dishwasher she couldnt open the door, I called ********** and they referred me to Fridgedair and I learned that Electro Lux has the warranty, around May 27 I called to learn that they will send a tech out on June 1st, the name of the 3rd party tech company was called National Platium, the tech came around 5pm, my son was with the dishwasher and answer any questions, the **************, could not get the door open, he spent over 1 hour talking with the master tech from fridgedair on the cell phone, he then said to my son that he could pry the door open but he might damage his counter top and floor and to sign a waiver for this, my son said no, he then left. I called fridedair/electro lux the next day and stated that the tech could not get the door open and I felt it was a lemon and could we now get a replacement, they stated when they talked to tech about the door and electro *** said the tech hung up on them and now could not complete the proper protocol for a replacement, I asked them why couldnt they just call him back, they had no answer, I then called the **************, and found out he did not hang up the phone and gave his evaluation that he could not get the door open and could not access any way to get inside. After finding this out from the Tech I called Electro lux , again, and they stated they need to send another tech out and it would be on June 17th! I told them its way too far out and now my daughter in law would be 1 month without being able to use this brand new dishwasher i bought for her! I then asked to speak to a supervisor of electro lux, and waited about 1 hour and spoke to a ******, with a rooster crowing in the background, i could hardly hear what she was saying, she ended our call by apologizing and said she will personally see this thru, she then planned that on Monday, June 5th a tech will come out, deem it faulty and will take **** days to get a replacement, I told her i really appreciate that and will make sure my son will be home from 3-6 as she stated. But, no phone call , no tech, I called electro lux , asked for ****** the supervisor, but they could not do that and said i can speak to ****** a supervisor instead, he stated he did not have any notes about a tech coming on June 5th!! I was lied to! I didnt know what to do so I called ********* ********** where i purchased the dishwasher on line, the appliance manager, *******, was also dumbfounded at what i was going thru and said he would have ******* look into this and will call me back soon. On Tuesday June 6 I spoke to *** of electro lux, was on hold for a long time, she stated that a tech is now coming on Wednesday June 7th and gave me a dispatch number #**********, and stated the tech would be there between 12 and 5pm, my daughter in law took off of work, ******* called me that evening and Yes! She spoke to Electro lux and stated a tech is coming on June 7th between 12pm and 5pm, only find out no tech called or showed up at her house on June 7th, I was so upset I was crying! I called Electro lux that evening and asked why a tech didnt come, ***** from Electro lux had no answer, he said we can send another tech out sometime next week!! I stated i was going to contact BBB, Consumer protection office and Attorney General of all of this customer mis treatment and lies that they have said to me, I do not know what to do, please help. I spent so many hours calling electro lux and to sit here now with no resolution of fixing or replacing this warranted dishwasher, i can no long believe that a tech is coming and my son and daughter in law cant afford to take any more days off to be there for tech that does not come and was never scheduled, I had trouble uploading my receipt of purchase, I can email it to you, please contact me, **** #************

  Business Response

  Date: 06/15/2023

  Please see attached response.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a brand new Frigidaire Gallery refrigerator. On its first use the fridge froze everything inside. There was an issue with the air valve regulator - it was stuck in the on position 24/7 causing the fridge to work like a freezer. All of the food in the fridge was frozen solid, and ruined. Frigidaire denied my request for reimbursement for the ruined groceries, despite the fridge being brand new and still under warranty, and the service technician who repaired the fridge telling me I would be reimbursed. The customer service rep that I spoke with was very professional, but explained they have a company policy where they are not liable for damages caused by their products malfunctioning. This does not seem legal or ethical. I was unable to speak with anyone else at the company regarding my request.

  Business Response

  Date: 06/14/2023

  Please see the attached response. 

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Frigidaire refrigerator/freezer on September 3, 2022 under a 12-month warranty. The refrigerator and freezer has not been cooling since January 2023. I reached out to Electrolux the first week in February to have a repair company come out. They scheduled a date for repair, but no one showed. Since that time, there have been multiple scheduled dates for repair, but no service. A&E ****** services finally came out two weeks ago to assess the issue. They found that the issue was due to Freon not connecting to the cooling pad and advised that a representative from Electrolux come out and further assess due to the substance being highly flammable. Since then, I have talked with the Electrolux corporation multiple times, but they have yet schedule a representative to come out to assess the situation. I have been without a refrigerator/freezer for almost 5 months. I have requested service and/or a new appliance, but nothing has been done. I would greatly appreciate someone from the BBB to assist me with my request from this business. Thank you!

  Business Response

  Date: 06/14/2023

  Please see the attached response 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -We purchased our fridge 2/1/23 -Delivery was 2/11/23 - Mid April our water dispenser was lightly dripping water after use -1 week later it would just drain after getting water -requested service 4/23/23 for an appointment 4/27/23 -repair man found a kinked & cracked water hose, ordered part -that same evening 4/27/23 noticed the fan wasnt running in fridge, things were getting sweaty, an hour or two later noticed food was defrosting in freezer -contacted repair company again & another gentleman came out the next day -found that the water/ice dispenser main ***** shorted out which was no longer sending electrical info to the motor to keep the fridge running -called Frigidaire several times telling us we just have to wait until parts get here but no ***. Our inconvenience doesnt matter. -lowes tells ** theres nothing they can do as its under the manufacturers warranty -we havent been offered ANY help. No loaner fridge, no financial credit or compensation. No offer of a fridge swap for a new one. -5/35/23 ****** Appliance called that the main ***** was out of stock until approx 10/2023 -per communication w/Frigidaire on their ******** page informed it was being sent to the back office for replacement review which would take 5-7 business days for a response -6/6/23 messaged them back as I had not received any communication regarding the review & was informed that it was denied on 6/1/23 because they suddenly had a main ********** was shipped to us with an *** June **** -zero messages from them regarding this, when I inquired about the other part, the water line that was initially found to be kinked and cracked per ****** Appliance I was told that once the main ***** gets here and replaced, if the appliance company sees that issue they will order that part. This part had already been ordered & was waiting to be installed with the main ***** & installed prior to learning about the *** on the main ***** of **** -6/8 will be 6 weeks w/o a fridge.

  Business Response

  Date: 06/14/2023

  Please see attached response.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home in Aug 2021. Appliances were already installed in the home by frigidaire/elctrolux. Approx. ************ the convection oven in the next gen suite caught fire and we contacted Frigidaire to see about getting a replacement. Both technicians said it was operator error and that we must have pushed the wrong buttons when using and refused to replace the unit. In Jul, we purchased another convection oven since Frigidaire refused to replace, out-of- pocket. When the installer came, (************************* (hired by *****) with ******'s appliance ************************** he, without us saying anything, asked if it caught fire, then proceeded to tell us that the vent plate was not moved and was laying flat against the ventilation hole in the wall, thus, It was not operator error but installed incorrectly by frigidaire/electrolux. This led me to contact Frigidaire again. Spoke to Summer who said she sent a request to ****** (the builder) to sort out the issue and the responsible party. She gave me a case/ file number (********). Upon following up, there was no resolution, and they were sending another inquiry. I also sent one to ******, along with copies of the receipt and pics of the old convection oven we had to replace. I began this process around Sep/Oct 2022. I contacted them again to get a status on the request. I was told by ****** (supervisor) that they would not refund the cost of the unit because their technicians didn't diagnose that the unit needed replaced. I advised that they didn't diagnose it because they were too concerned with blaming us instead of actually checking the unit. They are refusing to refund us because a 3rd party technician identified the issue, which they would have known had they properly assessed the unit itself. I have pictures showing how the unit was installed improperly, and they didn't even ask or want to see them, they just decided we're not refunding it because the technicians didn't diagnose it.

  Business Response

  Date: 06/14/2023

  Please see attached response.

  Customer Answer

  Date: 06/15/2023

   
  I am rejecting this response because the unit was well within warranty when we requested service.  Ihave been going back and forth with frigidaire/Electrolux since approx. Sep/Oct of 2022- also within the warranty period.  Electrolux has worked very hard to delay remediation of this issue this entire time,  so to say it's out of warranty and use that as an excuse is immoral,  dishonest,  and professionally questionable.

  2. We did not ask for instructions on how to use the unit,  it had already caught fire.  If the service technician had removed the unit to ensure it was installed correctly,  they would have found that it was not.  Electrolux had been more concerned with blaming us rather than take responsibility for the fact that one of THEIR technicians installed the unit incorrectly. The pictures show that the vent plate was against the wall not allowing proper ventilation of the unit.  This could only be seen if the unit was removed.  We were forced into the position to replace the unit because Frigidaire/ Electrolux refused to perform THEIR due diligence to the customer. 

  3. ****** hired Electrolux,  not the other way around,  so Lennar had no part in the installation process. It is recorded that Electrolux installed the unit 08.10.21, and it would not be known of the installation error until the unit was used and fried.  I still believe that some type of compensation/ Reimbursement of the unit should be provided since everything points right back to Electrolux.  They installed,  they did not properly service (2 times), they did not provide quality service. 

  
  

  Business Response

  Date: 06/20/2023

  Please see attached response.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have extended warranties with Electrolux for their Frigidaire Appliances in my home. On May 9, 2023 I provided the required information per the attached as requested by the call center for my microwave oven. Followed up on May 23, was told they didn't receive documentation, in spite of the fact I had received email confirmation. Was told **** days. Followed up May 31, was told to call June 6th. Called today June 7th, was told 5-7 more days for a response, it has been "elevated" internally. I also have a problem with the same brand refrigerator (ice maker) that has not been resolved since October 2022. This product is also under warranty. At this point, I want all my money back from this company for the money I have spent on extended warranties for this product, the appliances themselves. I also want additional compensation for the hours I have spent on the phone with Electrolux/Frigidaire. As requested, I have contacted ******************************************** on several occasions in December 2022, January and February 2023 with receipts regarding my refrigerator issues with out response. Thank you,***************************

  Business Response

  Date: 06/15/2023

  Please see attached responses for both the microwave and the refrigerator.

  Customer Answer

  Date: 06/16/2023

   
  I am rejecting this response because:
  The company has ignored the issue with microwave which was reported on May 9 and yet to be resolved. In addition both the refrigerator and microwave products are covered under Frigidaire extended service agreements. I have no intention of canceling these agreements. I want the company to stand by these agreements in a timely manner. The amount of time I have spent on this subject going back to 2022 on the refrigerator and now 6 weeks for the microwave is unacceptable. 
  I have received a phone call from the third party service provider for the refrigerator which is scheduled for Tuesday, June 20. Why didnt the company have this entity also service the microwave?

  Thank you,

  ***************************

  Business Response

  Date: 06/20/2023

  We aplogize regarding a typo on the previous response. Please see revised attached response regarding your microwave.

  Customer Answer

  Date: 06/21/2023

   
  I am rejecting this response because: Electrolux has responded with a prepaid Mastercard for the microwave for $299.00 which was received on June 20 2023, however...

  They dispatched a technician to inspect the refrigerator complaint pertaining to the Ice Maker. During the technician visit he spent about 1/2 hour on the phone with Electrolux representative including sharing pictures and video of the inside of the ice maker, which doesn't operate properly and dispenses crushed ice only. The Electrolux representative claimed this "is what it is" and there is nothing that can be done. 

  Please see the attached picture from November 2022 showing in excess of 20 boxes of parts delivered to my home to supposedly fix the ice maker. ALL of these boxes were not for my unit. Electrolux third party A&E Service picked up all of these boxes in December 2022. At that point, Electrolux was prepared to "buy back" this unit and asked for details of the original purchase, please see attached. This was sent to ******************************************** originally on December 9 with follow *** on December 28 and January 25. Additionally, many hours of phone call follow up's which resulted in no resolution from Electrolux. 

  Thank you, 

  *********************************

   

  
  

  Business Response

  Date: 06/26/2023

  Please see attached response and offer letter

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I have sent the required documentation to the business on 6/28/23 via EMAIL, ******************************************** 

  I have also attached this documentation for BBB Records.
  
  Thank you, 

  *********************************

  
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brand new air conditioner suddenly sounded like an airplane exploding. Because it is still under warranty I contacted Electrolux/Frigidaire to get a replacement. This was in APRIL. All of my paperwork was promptly submitted and I even received a confirmation email that they had received it. I was told to wait 7 to 10 business days to receive tracking for my replacement air conditioner. It is now June and I have not received a replacement. Roughly every three days I call or contact through message Frigidaire. I have had to submit my paperwork four times over due to them making errors and or claiming that it is not in the system although I have emails and messages confirming that they did in fact get it. Upon calling them today for the hundredth time I spoke to a manager whos boat to me like I was a literate. And continued to tell me that he does not in fact have the signed paperwork when in fact, he does have the signed paperwork as I can clearly see the confirmation email in my email. This representative continue to cut me off midsentence and says he will refer this to their mysterious back office as I have been told approximately 10 times already. My wife has seizures in the heat and now we have one air conditioner for our entire house that is functioning. This company holds no accountability and there does not seem to be any kind of actual management going on. I have provided to them all of the messages and emails, confirming dates and times that I sent in the same paperwork repeatedly. It has now been about **************************************************************************

  Business Response

  Date: 06/14/2023

  Please see the attached response 

  Customer Answer

  Date: 06/15/2023

   
  I am rejecting this response because:
  I have spoken to multiple supervisors. This is the recipt they told me was acceptable since APRIL. It is the only reciept I was given as this came from an appliance replacement program that help low income families- that is the only reciept that exists. I was told by probably 20 of your agents/supervisors that this was what they were looking for as well as the signed form I submitted. I also submitted serial numbers and a photo of the information on the side of the air conditioner. This is unacceptable. The back office has been processing this for months. They have also lost my emailed submissions THREE times and I have been told repeatedly that I would have tracking within 5/7 business days as of this past week and my latest talk with a supervisor. My wife has seizures in the heat and it is 84 degrees in my house now. This is unacceptable. What good is a warranty if you have to fight tooth and nail for your defective product!!!

  Business Response

  Date: 06/21/2023

  Please see the attached response 

  Business Response

  Date: 06/21/2023

  Please see the attached response 

  Customer Answer

  Date: 06/22/2023

   
  I am rejecting this response because:
  I have been told **** business days for the last two months. I am not accepting any response that isnt a delivery date and time. This is out of control. 

  Business Response

  Date: 07/01/2023

  Please see the attached response 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Frigidaire professional series refrigerator was purchased on September 28, 2018. On June 23, 2020 the compressor, evaporator, dryer filter, and heat exchanger went out on the unit. Frigidaire replaced these parts at that time. On May 29, 2023 the refrigerator again stopped cooling. Frigidaire again has to replace the exact same parts (compressor, evaporator, dryer filter, and heat exchanger). They now charged us $651.28 to replace parts plus labor. I asked the service repair man if this is normal for these same exact parts to continue to go out in such a short time frame and he said no it ********* be bad luck. As you can see with the dates, the refrigerator unit is less than 5 years old and we are on our 3rd compressor, etc. Im requesting the unit be replaced and my $651.28 refunded since it is clearly obvious this unit is a lemon!

  Business Response

  Date: 06/13/2023

  Please see attached response.

  Customer Answer

  Date: 06/18/2023

   
  I am rejecting this response because: this refrigerator is less than 5 years old and we have replaced the same parts for the second time, 3rd set of the same parts.  We feel like we are protected under the ******** **** act. This act protects me as the consumer from products that do not perform as expected after purchase and that have an unreasonable repair history. We should not have to keep paying for the same repairs over and over.  This refrigerator is obviously a lemon. I want to be refunded the cost of the repair which is $651.28.   Thank you 
  

  Business Response

  Date: 06/26/2023

  Please see attached response.

  Customer Answer

  Date: 06/27/2023

   
  I am rejecting this response because:
  This is not a fair and reasonable resolution.  They have not addressed the issue of the complaint that we filed on the same parts that continuously keep going out, all they are talking about is the 1 year warranty.  This is not satisfactory.  The craftsmanship of their product is obviously not up to the same standards of other companies and products.  We should not be on the 3rd compressor and other parts in less than 5 years.  I would like the BBBs assistance in settling this. Thank you 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ice makers electrical parts are freezing up. Which is causing the ice maker to stop working. All the electrical parts had been changed by a technician that works for ********* appliance. He stated to me that changing out the parts wouldnt fix the problem and that there was a gap space on the back right corner of the ice housing. This was allowing the colder air from the ice maker to leak into my refrigerator. Which causes everything to freeze over or build up ice on all the electrical parts. Ive called Frigidaires **************** countless times. Asking them about what they will do to make this right. Theyre telling me that my file number ******** is locked and thats because someone is working on it. My problem is that I havent heard anything from that service person and were now working on several weeks without an answer. The last visit that I hade from the technician was on May 12. He also came on April 12 and the 21st about this problem. As he the technician said. The refrigerator would have to be changed out and was not repairable. The video I attached to this complaint came from him. That video was taken on his last visit.

  Business Response

  Date: 06/14/2023

  Please see attached response.

  Customer Answer

  Date: 07/28/2023

   
  I am rejecting this response because:
  

  Im in need of your assistance in having Electrolux contact me on the problem Im having with the ice maker on my refrigerator. Its going on months now with no phone calls from them or on how they will make this right. I did try to reach out to them a couple of times and was redirected to a certain individual that supposedly handling the case. That person has not returned my phone calls. Any help from yall would be greatly appreciated. Thanks 

  Sent from my iPhone

  
  
  
  

  Business Response

  Date: 08/01/2023

  Please see attached response.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My window air conditioner stopped working, and after calling the customer support number they informed me they will be sending a warranty replacement. I submitted all the required documents on April 14 (claim number ********), and on April 19 received an email notification that my replacement was booked and being shipped to the wrong address. I called customer support immediately on the same day to get this rectified, and the representative told me they would put in a note to correct the address, but it might be too late for her to do anything, and to call back if I do not receive the unit at my correct address. On April 28, I made a follow up call to customer support as I haven't received anything, and was told a replacement will be sent within 3-5 business days. The next week I don't receive any form of email confirmation, and reach out to chat support multiple times where they continue to insist that there is no tracking number available and to continue to wait until the next day for the shipment to arrive. On May 5, I reached out to customer support again and they told me to resubmit the claim forms and am given a new case number (********). On May 16, I reached out again as the warranty replacement is still nowhere to be seen, and the representative told me that it was shipped via *** as of May 11 and to wait another **** business days, but once again there is magically no tracking number whatsoever. On May 29, I contact customer support once again and they tell me that they're contacting their "back office" for assistance and it has been an indefinite wait since then. By next week, it would be a full two months without a working air conditioner unit in my apartment. The customer support has been less than helpful, and provided me with misinformation numerous times.

  Business Response

  Date: 06/13/2023

  Please see the attached response