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Business Profile

Major Appliance Parts

Electrolux

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3,837 total complaints in the last 3 years.
    • 1,387 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an extended service agreement with Frigidaire.ca (also known as Electolux), issued on June 9, 2022, good for three years, on a microwave oven. The oven serial number is ********** and the model number is CGMV176NTW. The oven was purchased from ********** in *************, ***, on October 7, 2018.The oven recently failed. An electrician confirmed that the cause of the problem was the oven, not the electrical circuit.I called the service help line on March 3, 2023. The agent listened and said that the appliance would be replaced by the store where we bought it. If I had not heard from the store in **** days, I should call back. The authorization number for this case was ********.I called the store. They were puzzled by what I asked and told me that they had no communication with the issuer of the extended service agreement.I called Frigidaire/Electrolux back on March 10 and spoke with another agent. He told me the appliance was not covered because the extended service agreement had been cancelled on July 10, 2022, because the appliance was damaged. When I asked about the damage, I was told he could not explain. All he could say was that the agreement was cancelled. He could not connect me with a supervisor or manager. Although I protested that i had all the paperwork for the service agreement, he told me it was cancelled, and that was that.

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