Complaints

This profile includes complaints for Fun Outdoor Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fun Outdoor Living has 5 locations, listed below.

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  Fun Outdoor Living

  8914 Pineville Matthews Rd Charlotte, NC 28226-4710

  
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  Fun Outdoor Living

  20916 Torrence Chapel Rd Cornelius, NC 28031-6845

  
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  Fun Outdoor Living

  1031 Anderson Rd N Rock Hill, SC 29730-2738

  
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  Fun Outdoor Living

  826 S Stratford Rd Winston Salem, NC 27103

  
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  Fun Outdoor Living

  11328 E Independence Blvd Matthews, NC 28105-4714

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item in June 2024 reached out to them for a refund because I doubled the order. They actually responded and refunded me so I thought this was a legitimate company and never thought twice about it until I never received the product. Ive been emailing them and I just went online and it connected me to a ******** page where a lot of other people have been scammed just like my money back in them to be reported.

  Business Response

  Date: 10/01/2024

  This is not a legitimate complaint from one of our customers. This customer bought an online good which looks to be a coffee machine. We do not sell this product and do not have this customer in our system. We believe she found the wrong company in error, and wrote a complaint on the wrong BBB profile. 

  Customer Answer

  Date: 10/01/2024

   
  I am rejecting this response because:
  I have been scammed. ******** link

  ********************************************************************************************************************************************************************************

  Business Response

  Date: 10/02/2024

  The company name on the produced document is not our company name, and it is not our logo. None of these documents match anything our company produces, and we stand by our commentary that this complaint is being logged on to the wrong company. We expect BBB to remove this complaint and advise the customer to do their research, and do the same. Our team takes false accusations for online reputation seriously, and is currently exploring our options. 

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyers beware! There is absolutely a bait and switch situation going on here. When buying the hot tub, everything goes great. They are super helpful, and ****** friendly. That is where the helpfulness, friendliness, and professionalism stop. They pretty much drop the hot tub, leave, and then it all ends. If you are a first time hot tub owner like we were, we had no idea what to do next. They offer to talk to you on the phone, or text, but that doesn't even happen. The communication takes days at a time between answers. My wife personally went to the store thinking they would help, but that didn't get us anywhere either. We ended up hiring a different company to come get our water right, just to find out one of the parts we had gotten here wasn't even working right. When my wife called about that, someone in management just raised his voice, and became defensive. We spent almost $14,000 - to be treated horrible. If you are an experienced hot tub owner, you likely would be fine. However, if this is your first purchase, don't make the mistake of making it here, like we did. Edit to add, after posting this as a ****** review, I also got a text from *****, that he would be sending me to his attorney, for leaving a ****** review. This has to be the most unprofessional company I have ever heard of.

  Business Response

  Date: 01/02/2024

  We have attached a few screenshots showing that this feedback is not truthful or accurate. Our team engaged the customer after the sale was made with instructional emails, again prior to delivery with instructional emails, and after delivery with text messages and phone calls. We have recorded call logs that are too large to attach in this response showing the support that was provided to the customer. The spa had an issue with a simple cartridge for the salt system and a new one was provided to customer in our store with no questions asked. Our phone call recordings with the customer and his wife show erratic and rude behavior on the customers part. We stand firmly that this customers feedback is dishonest and will be pursuing additional remedies to cure this malicious and false feedback. 

  Customer Answer

  Date: 01/05/2024

   
  I am rejecting this response because:
  Their response shows exactly what kind of business they are, and how they do business. They messed up, including parts that didn't work, and instead of taking literally any accountability at all, they simply want to blame us, and once again tell us that they are going to come after us, for telling the world what a horrible company we found them to be. We need nothing further from this business, we simply never want to hear from them again.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my steer last May and out of the box it would not light properly. After two tanks of propane and mulitiple warranty emails I was told it was the regulator. My contractor re-installed a new regulator to get it fixed. I immediately noticed the most uneven cooking and went back to find out why I have raw food on one side and charred inedible food on the other. Again, deaf ears brought me to adjust the burners individually. This seemed to work for a little while but grilling was still quite uneven. Warm weather rolls around and my grill again will not light. I am so upset I call Funoutdoorliving in *********, **. The manager tells me to call a service guy they use. Great! Maybe Ill have a functioning grill. He arrived and immediately tells me it the regulator. I started with one, had warranty send another and bought a third on me own. I explained this to him but he did not agree with my reasoning. Well, he charges me $280 for a regulator and cleaning. I think its all set until I fire it up that afternoon. A ball of flame around 6 feet high shot out of my grill with my kids playing nearby. I am furious. The guy comes back and grill fires up fine but temperature shoots straight through the red zone and beyond. He says on low the grill will fire this way . Absolutely not. No way on low will a grill go to 700 plus degrees. He charges me another $80 and says he has no idea what going wrong. Oh, he cleaned my grill with sand paper. Looks great all scratched up now. I am utterly furious. Yesterday I called Funoutdoorliving six times with no answer. This is getting suspicious. I think the manager had enough of me calling about the grill that does not work. Warranty gave me this email as a last resort. I have no choice but to go to the BBB and credit card services for a rebate. But, my new outdoor kitchen has a counter top that fits a bull. I need somebody to please fix this problem. The regional manager wont even call me.

  Business Response

  Date: 06/16/2023

  This was a manufacturers warranty issue that Bull BBQ was responsible for. We sold the unit out of our store but the manufacturer ultimately holds and is responsible for the warranty. We worked with the executive team at Bull BBQ to help **************** get a replacement grill authorized. The new grill has been swapped out and the customer has indicated he is pleased with the resolution. 

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  very happy with the outcome.  Thank you

  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 we contracted with Fun Outdoor Living (********* location) to construct a deck at our property at *******************. There have been numerous challenges and issues as the project progressed. The main problem was a lack of clear communication and any project leadership. We would never know who was going to turn up when to work. Despite these frustrations the deck was completed earlier this year. Issue that we are looking for assistance with is to work with the company to provide the building permits, completion certificate and gas and electric certificates. We have been requesting these for some time as we had concerns that the work was not properly signed off due to multiple follow up inspections without any final resolution. A crew turned up 2 weeks ago to do some additional framing corrections. Assistance requested in working with the company to obtain the required permits and certifications for the work. We have paid $100k for the project with a small residual balance of $4k still due. Any attempt to work with FOL has not resulted in a satisfactory response. We are now concerned that the work does not meet required standards given the inability of the company to provide the documentation.

  Business Response

  Date: 04/26/2023

  We have spoken with the customer and advised that all of the requested inspection results and reports have always been available on the Iredell County, ** public portal website. Our staff for that reason did not send out the inspection reports, assuming the customer would access them there. We have since this complaint emailed over the completed gas and electrical final inspection reports, and advised the final framing inspection is still in progress. Once we have final clarification from the framing inspector, we will close out this last inspection to complete the project.