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Business Profile

Roadside Assistance

SGI Transport Roadside Assistance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

This profile includes complaints for SGI Transport Roadside Assistance's headquarters and its corporate-owned locations. To view all corporate locations, see

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SGI Transport Roadside Assistance has 2 locations, listed below.

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    • SGI Transport Roadside Assistance

      1800 Camden Rd Ste 197 Charlotte, NC 28203-4690

    • SGI Transport Roadside Assistance

      10130 Mallard Creek Rd Ste 300 Charlotte, NC 28262-6001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted SGI Transport INC and spoke with technician **** *. who quoted me the price of plugging my tire based on my location $99 plus tax would be $106 upon inspection of the tire. **** came about 45 mins later, took the tire off my car, inspected it and said it was a small hole in my tire and showed me a nail that he said he pulled out of my tire. He then plugged a part of my tire and said he would be back in 10 mins to put air in my tire. He took my tire to a local gas station and came back and assured me the job was done. Upon pulling off, I noticed my pressure at 39psi. Upon driving down the road, it swiftly went from 39 to 22. I called Mr. * and he said he must've missed a hole and would come to my address and resolve it. He finally arrived around 8:17pm, two hours later from when I called him. My tire was completely flat. He texted me that he pulled my tire off and the actual hole that was making the damage, could not be fixed and he didn't see it on his first inspection. He only noticed it once using soap and water on the tire, a technique that should've been done after the initial plug. He only offered me to purchase a tire from him and refused a refund and a discount on the purchase of a tire. He didn't take any accountability and stated even if he would've noticed that the tire was not fixable upon a thorough inspection, he would've charged me $106 just for driving to my car for the inspection. I am seeking my funds to be refunded because he cheated me out of my money because he just plugged a random hole in order to get funds. He would've noticed the air leaking after applying the air had he performed an inspection.

      Business Response

      Date: 01/08/2025

         Subject: Response to Better Business Bureau Complaint

      Dear Better Business Bureau,

      I appreciate the opportunity to respond to the recent complaint regarding our tire inspection service. I want to clarify the circumstances surrounding this case.

      Upon inspecting the tire, I informed the customer that a replacement was necessary due to significant wear and tear. There was also visible damage to the sidewall. However, I saw no indication suggesting a hidden hole behind the lettering. It is essential to note that our services were rendered based on the inspection conducted.

      Furthermore, when a service call is made, a fee is due upon arrival, regardless of the outcome. The customer mentioned that she would not have agreed to pay if multiple holes had been discovered, which would have resulted in additional charges beyond the initial quote. This indicates a misunderstanding of our pricing structure, as we do not provide free tire inspections.

      While it is unfortunate that the customer is disappointed, we stand by the service provided and the fees associated with it. Thank you for your attention to this matter.

      Sincerely,  
      **** Darden 
      Managing Partner 
      SGI TRANSPORT INC
      ************

    SGI Transport Roadside Assistance is NOT a BBB Accredited Business.

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