Business Profile

Trucking Transportation Brokers

RXO

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

925 total complaints in the last 3 years.
502 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a vanity from Lowes and the sub contractor who delivered it damaged my driveway terribly. I cant get a hold of the claims manager she wont return my calls or emails. Claim #****** extremely disappointed.
Business Response
Date: 10/20/2023
Thank you for reaching out. We have gotten this escalated over to your local facility and the claims manager to get you an update ASAP.
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had rxo install my ******* order in March of this year order US005949677 my wife began noticing that all the clothes she was washing were getting badly damaged. I then discovered that the installer removed the water line off the washer to make a connection to the dryer. So instead of using a y connection with cold water to the dryer he installed two hot water lines directly to the washer and one cold to the dryer. I've been in direct contact with ******* about this and they keep referring me back to rxo as the installer. Your faulty install has caused 100s of dollars of damage to our clothes and burned up so much fuel oil heating all that water and possibly damaged our washer by connecting got water to the cold input. We have since had ******* cone and verify the issue and fix the connections but the damage is done and I'm not sure what to do. This is a gross mistake and misuse of trust on your part as the installer. Please find an attached photo of the incorrect hose routing. ******* case **********
Business Response
Date: 10/20/2023
Thank you for taking the time to communicate to us why our installation of your purchased goods did not meet your expectations. We take this opportunity to acknowledge the complaint against our company through the Better Business Bureau; and have every desire to address your needs and provide the best solution available.
We are escalating this complaint to the Senior Manager at the hub to address; we will work towards a resolution.?
Customer Answer
Date: 10/23/2023

I am rejecting this response because:
I was waiting to see if your company was really going to reach out to me to make this situation right but no one has attempted to contact me either by phone or email.
Business Response
Date: 10/24/2023
Hello *******,

I am sorry you had yet to be contacted. I got this escalated at your local facility and we have entered in a claim for you. Claim # is 586451 for your refence. The Delivery team has been notified and you will be contacted by them by the end of this week. Please reach out to ***************************************** if you have any questions.

Customer Answer
Date: 10/27/2023

I am rejecting this response because:
I received a call a few days ago about resolving this matter and was offered compensation but since then I haven't heard anything back and have tried emailing the listed address with no response
Business Response
Date: 10/31/2023
Good Morning,

This has been escalated over at your local facility and with the claims team to get you an update ASAP. Please be on the lookout for a call from our team today.
Customer Answer
Date: 11/06/2023

I am rejecting this response because:
I waited days and days for someone to call and noone ever did. Originally I had spoke with someone that was going to get compensation approved but haven't heard back for over two weeks from them. What's going on here?
Customer Answer
Date: 11/07/2023

I am rejecting this response because:

Date Sent: 11/6/2023 6:18:47 PM

I am rejecting this response because:
I waited days and days for someone to call and noone ever did. Originally I had spoke with someone that was going to get compensation approved but haven't heard back for over two weeks from them. What's going on here?

Business Response
Date: 11/07/2023
Hello,
The chargeback to the carrier was processed today and a $300 check will be mailed to you by the end of this week or early next week. Thank you
Customer Answer
Date: 11/21/2023

I am rejecting this response because:
Hi I am rejecting there response as there last communication was November 7th 2023. As per their response they were supposed to send a check in the amount of 300 dollars by the end of that week or early the next week. This was never received nor did I recieve any confirmation that it was sent. They left no contact information for their direct line and I've tried numerous times getting in touch with them through there general phone numbers with no success. Anyways thank you for your prompt and helpful support in this matter.

*******************************;

Business Response
Date: 11/22/2023
Hello *******,

The check was processed and sent to **************** back on 11/7 to get this sent out to you. We have gotten in touch with them to get you an updated ETA of when the check will arrive. We will reach out to you directly once it does. Thank you
Customer Answer
Date: 11/30/2023

I am rejecting this response because:
It's been 4 days now and still have received no call an email or any check of any kind.
*******************************;
***************************************;
************* ** 11752
************

Customer Answer
Date: 12/01/2023

I am rejecting this response because:

Date Sent: 11/30/2023 4:03:44 PM

I am rejecting this response because:
It's been 4 days now and still have received no call an email or any check of any kind.
*******************************;
***************************************;
************* ** 11752
************

Business Response
Date: 12/03/2023
Your check has been processed and will be sent within 5-7 business days by ****************. We will reach out to you directly with any updates
Customer Answer
Date: 12/06/2023

I am rejecting this response because:
I have been told this before and need to keep this open until I actually get a call or I recieve the check. Thank you

*******************************;
***************************************;
************* ** 11752
************

Customer Answer
Date: 01/30/2024

I am rejecting this response because:
As 1/26/24 rxo has still not followed through with their promises. Contact at Rxo is *************************. I'd like to reopen this case nothing I've been told has been factual. As in on 12/14/23 I was assured through bbb messages that a check would be sent out in 5-7 business days which never happened and then the following I was told by rxo phone reps that a check was to be mailed out to me in 2-3 weeks which also did not happen. I have yet to be contacted by ****** in any other way then by responding through bbb complaint channels.
Anyways thank you so much for your help and support in this matter.

*******************************;
***************************************;
************* ** 11752
************

Business Response
Date: 01/30/2024
Hello,

A member of our claims team has reached out to you directly to verify your address. The check was sent out on 11/13/23
Customer Answer
Date: 01/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:10/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2023 I had a refrigerator delivered from ******** RXO delivered the fridge and damaged my flooring. I filed a claim the same day and provided pictures. My assigned claims rep never called me back or communicated next steps. After calling several times and badgering the claims department, the rep advised me that my next step was to get a quote for the floor repairs. I emailed the quote and still didnt get a response. After badgering the claims **** multiple times again, I finally received an email update in July that said they offered me a 300 gift card and the claim was closed. Mind you no one has ever called me to offer it to me. I emailed the claims department to see if there was anything I needed to do. No response. I waited a month still no gift card. I called the customer service line multiple times since. No resolution. Here it is October, I have not received restitution for my damaged flooring. Every person I get is supposed to call me back with an update, mind you this has been 4-5 different reps since then and I have not received a call back yet! The reason the floor repairs are so cheap is because my floor had a 1 year warranty and they were only responsible for labor. My warranty is almost up and they will soon be responsible for the materials as well!
Business Response
Date: 10/19/2023
Hello *****,
I am sorry to hear about your communication issues with our claims team. This has been addressed and we have found the issue. A claim was entered on 6/27 for a $300 gift card to settle this claim however it was never approved by our director to send out. This has now been approved and the gift card will be send out by a 3rd party company once processed. It will arrive via mail within 3-5 weeks. Again, we are sorry for the delay but thank you for providing this feedback.
Customer Answer
Date: 10/21/2023

I am rejecting this response because: the gift card arriving in 3-5 weeks is unacceptable as I have been waiting for this to be resolved since January. The floor warranty is almost expired. The gift card needs to be shipped out ASAP

Business Response
Date: 10/24/2023
Hello,

We have escalated this to the chargeback team to see if we can expedite this process in any way for you. An update will be provided by the end of this week.
Initial Complaint
Date:10/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting on this company to deliver my $4000 dollar transmission **** since oct. 9 2023. Its now Sunday 10/15/23. I have spent the last week talking to this company on the phone was told that Monday 10/16 was the earliest date for delivery. Later than i need it but ok. Now today i get a text saying that my delivery was attempted but no one was at the residence witch is a lie i was there. So i called the number, luie at the company is trying to tell me that my order was never scheduled and it will now be another week because they only drive the 1 and a half hours to my town every mon. I have written conversations with this company about my scheduled delivery on the 16th it was scheduled. I have been on the phone with rxo and the seller amazon at the same time the calls are recorded and i have proof of this scheduled delivery. Look maybe another week dosen't sound bad to some but from the original date of 10/9 to now 10/23 is a big deal as a business owner that needs this to complete work. I had to already go rent another one while i was waiting for mine on the 9th. That was 300 dollars additional to the 4 thousand already. I even offered to come and pick it up but one person says ok then the next person says no your not allowed to pick up. The next day the stories seem to change with this company not one person seems to know. They flat out lied about the delivery attempted today and flat out lied about it not being on the schedule. Its the worst experience i have ever had. I want my delivery to be delivered tomorrow on the 16th as promised.
Business Response
Date: 10/17/2023
Hello,

Thank you for your feedback and it will be used to avoid these types of experiences for our future customers. I see that our team was able to get you your delivery out to you yesterday and it looks as though it was succesfully completed. Please feel free to reach back out to us if you need any additional assistance. I hope you have a good rest of your week.
Initial Complaint
Date:10/12/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO delivered a refrigerator I purchased from *******.com. The instructions from ******* clearly stated that if the refrigerator didn't fit the door, the delivery team need to remove the refrigerator door, move the refrigerator into the house, and then reinstall the door. The deliver team told me their boss doesn't allow them to remove the door, so they decided to move the refrigerator into my house as it is. The outcome was that my newly installed SPC floor, baseboard are damaged, newly purchased carpet are teared out, and the team dropped the refrigerator causing dent and chip on the door. ******* filed a claim to RXO on my behave, and I was given this XPO claim number ****** (RXO Tracking #RXONC70O2MUDCRLI23). All this was back on September 29. Now two weeks have passed, I still didn't hear anything from the company. Not to mention I tried reaching out to them once, but just got an response saying they have forward my request to the appropriate team.
Business Response
Date: 10/12/2023
Hello,
We have gotten this addressed at your local facility to get you an update ASAP in regard to this claim. We will be reaching out to you in regard to this claim so please be on the lookout for communication from our claims/operations team.
Customer Answer
Date: 10/17/2023

I am rejecting this response because:
Still no communication at all from the " local facility". no email, no phone call.

Business Response
Date: 10/17/2023
Hello,
This claim was assigned on 10/12 and 7 days are given to the Contract Carrier to resolve this claim. Please be on the lookout for contact within the next 2 day. I will also be reaching back out to the team to see if we can expedite this in any way for you

Customer Answer
Date: 10/19/2023

I am rejecting this response because:
I was contacted by RXO today 10/19. After the first phone call, the rest of communication was done in text message. The agent says that the damages are too small for the insurance to cover, but he will help out on his end by sending a zelle (cash payment) directly. After another photo exchange, now, he's only willing to replace the rug at full price ($130), 5% damage of the refrigerator ($109), and baseboard damage ($50) = total $289. The flooring damage is ignore because the damage is not big enough for him to do anything. This is not acceptable to me because everything is brand new; and RXO damaged it. and saying the damage is not big enough for them to do compensation. How does this make any sense? You broke things, and you either fix it or compensate it. Not to mention that the baseboard damage and floor scratch also require labor work to fix it.

Here' the requested compensation break down:
- Rug: link $129.99 (Purchased on 9/5/2023) - ************************************************************************************************************************************************************************************************************************************************

- Refrigerator + Baseboard/wall/SPC floor damage: $500 (baseboard installed on 9/13/2023, floor installed on 9/14/2023, includes labor, material) - ********************************************************************************************************************************************************************************************** , refrigerator is $2179.39 before tax.

total of $630, I'm willing to just take $500. Please let me know what you think.
Business Response
Date: 10/20/2023
Hello,

This has been escalated to senior management at your local facility to see if we can come to an agreement here. We will reach out to you directly with updates
Customer Answer
Date: 10/20/2023

Better Business Bureau:

To RXO:
I'm still upset with how this claim was handled. I understand where Agent came from, however, the issue was that your employees refused to remove the refrigerator door (as instructed by ******** not sure what went wrong, but it's not something I need to handle or be responsible), causing refrigerator damage and my property damage. And using "not covered" by your insurance as an excuse to refuse address the damage to the floor. I was also rushed and decided not to spend more time on this matter (since I don't have time to deal with this on small claim court). I already received the $300 compensation; and now I have to either spend a few hundred dollar more now to fix the floor, or live with it. Again, the whole process was unreasonable and painful.

Timeline:
9/29: Filed claim and received confirmation saying that the claim is being handled (584191)
10/5: No update so I sent an email
10/6: Got reply from RXO saying the concern had been forwarded to the local team
10/11: still no reply, so I sent another email, and filed a BBB complaint
10/19: Agent finally reached out BUT tried to rush me to close the case (saying he has until EOD to close the case),
See the attachment for the transcript of the communication.
Initial Complaint
Date:10/12/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a refrigerator from ******* with next day delivery on 10/9. Within the hour I was scheduled with the shipping company RXO to receive the order on 10/10 in a 4 hour window from 8am-12pm. I took the day off of work to be home for delivery. The next day came and I was notified via SMS at 8am that it was delayed. I called RXO and they said they couldn't deliver it that day and needed to be rescheduled for the next day. In the evening I was notified delivery would be the next day from 1:30pm-5:30pm. I took another day off of work for the next day. The next morning came and I got a call just before 8am from the driver asking if he could deliver early in the next 30 minutes. I agreed and when he showed up, my order was not on his truck. I called RXO to find out where my order was and after almost an hour on the phone with them and getting passed to 6 different people, I found out that they did not load my order on the truck. They said all of their trucks were out delivering and could not go back to pick up my order and that I would have to reschedule for the next day again. So now I have to take another day off of work to accept the delivery tomorrow. I told them my situation and all of the days I've taken off of work, but they insisted there was nothing they could do.
Business Response
Date: 10/12/2023
Hello,

We are very sorry for the multiple delays in regard to your delivery. This is being addressed now at your local facility to do what we can to avoid experiences like yours for our future customers. We see your delivery is scheduled and routed for today 10/12. Time window is 8:00 AM to Noon and I have sent a note to our Senior Manager for your location to ensure your unit is loaded onto truck to avoid further escalation. We have also approved a $100 gift card due to the multiple days off of work this has caused. Thank you for your feedback and we will follow up with you after todays delivery to ensure everything went smoothly.
Customer Answer
Date: 10/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:10/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Peloton bike. RXO was scheduled to deliver it between 3pm and 6pm on 10/6. RXO established the time window. Instead of coming during scheduled time of 3p-6p, they came around 1:30p and left. I found out out before 2pm, I spoke with 4-5 different people, trying to get the driver to come back, but they said it was marked undeliverable, and was being returned to the warehouse. ************************* ( a supervisor at the warehouse) spoke with me at length. He rescheduled the shipment for 10/13 3p-6p. He even stated that if there was any further issue, he would drive it down himself. However today I received an email and texts from RXO stating I needed to schedule delivery. When I called customer service, they said I was NOT scheduled for delivery and that the soonest delivery date available was now 10/20. RXO has now failed two deliveries and cost me 3 weeks. Ive heard of others having to wait up to 3 month for RXO to show up as scheduled. This is unacceptable. I wanted my delivery as scheduled on10/6, and now I want my delivery as rescheduled on 10/13.
Business Response
Date: 10/10/2023
Hello ******,
We are sorry to hear about our drivers arriving earlier than the expected time window. This is unacceptable and will be addressed at your local facility. Upon looking at your orders, your delivery is scheduled for 10/13 and ready to be delivered. We will have many eyes on this delivery for Monday to ensure everything goes as smooth as possible. You may track this delivery by using 00000BJMH64B6000002000 at *****************************************
Initial Complaint
Date:10/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order has been placed for a ******* Washer Dryer on 24th September and has not been delivered.1st attempt was cancelled as the delivery drivers arrived in the wrong vehicle despite agreement with the dispatcher that it would be delivered in a suitable sized vehicle due to city streets 2nd attempt was cancelled without even contacting me despite assurances from the dispatcher after the first attempt that the 2nd will go smoothly.Support staff when calling the helpline are not trying to find resolution, I am constantly disconnected when put through to a supervisor and they cannot tell me why the drivers have cancelled at what the reason is nor can they tell me if they will attempt again.I'm tired of being lied to be the support staff and not having the products I have paid for. Completely unprofessional.
Business Response
Date: 10/10/2023
Hello,

We are sorry to hear about the service you have been provided so far. We have made contact with you and will partner with you until the delivery is successfully made on 10/16 (your request).
Customer Answer
Date: 10/17/2023

I am rejecting this response because:

Order Number: US350088235 email: ************************* RXO Tracking: RXONC70O4SSWJQQI23 RXO continue to delay and cancel the delivery of a ******* Washer Dryer. Twice in 3 weeks they have called us the day of the delivery to tell us that the truck has broken down and will not return to the depot to provide another truck. They have not followed delivery instructions on how to deliver the items due to size restrictions twice. They lied on another attempt that we were not home at the time of delivery. They did not contact us to say that they were 15 minutes away as per the company policy. They simply took a picture of the house from their truck and drove off. They continuously promise they will deliver and cancel appointments. To speak to a member of staff to understand the problem and find a solution is almost impossible. No-one seems to care about providing the goods to us that we have paid for.

Delivery; Finish the job; Billing adjustment

Business Response
Date: 10/17/2023
Hello,

We are sorry for the multiple delivery delays in regard to your Washer/Dryer delivery. This has been scheduled for 10/19 and escalated to your local facility to ensure everything goes well on Thursday. We will continue to monitor this until completion and provide updates as needed.
Customer Answer
Date: 10/23/2023

I am rejecting this response because: RXO have not installed the units yet. We have not received any information of when the installation will take place.

Business Response
Date: 10/24/2023
Hello,

We have gotten in contact with the installation team and your installation has been scheduled for this Friday 10/27. We will monitor this with the installation company and provide any updates as needed.
Initial Complaint
Date:10/09/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RXO on the behalf of ****** online, delivered a washing machine to my house on october 4th. I needed to remove a door in order for it to fit in the basement, but while my back was turned they forged my signature on the delivery form and left. I now have a washing machine sitting in my kitchen, i have contacted them numerous times via phone and email to complete the installation and removal of my old unit which is an extra paid service. The machine that they left was visible scratched, and had evidence of being used. It was removed from the truck without a box. They also did not leave the supply hoses which i also paid for. When I call RXO they either hang up on me, or transfer me to the lowes customer support. I've spend over 6 hours on the Lowes customer support talking to 5 different agents to try and solve this. Unfortunately, all they are able to do is add a note to my file. I was informed that RXO will be delivery my replacement machine tomorrow, but no one can confirm if they are able to remove both the old machine, or if they will include the hoses they forgot the first time and are required for the install. I will never buy from Lowes online again, as long as they're using this company.
Business Response
Date: 10/10/2023
Thank you for taking the time to communicate to us why our recent delivery/installation of your purchased goods did not meet your expectations. We take this opportunity to acknowledge the complaint lodged against our company through the Better Business Bureau; and have every desire to address your needs and provide the best solution available.
We are escalating this complaint to the Senior Manager at the hub to address; we will work towards a resolution.?
Initial Complaint
Date:10/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered appliances in September, and the day of delivery the delivery men came to my home and told me they could not deliver my washer and dryer because the dryer was damaged. They didn't show me the damage, nor did they offer to install the washing machine. They simply left without further explanation. The company I bought the appliances from stated that RXO should have left the items, even damaged, so they could be returned properly. I had to REORDER appliances and wait for a refund on the original items. The now reordered appliances were supposed to come yesterday, but did not. I did not get any notification as to why. When speaking to customer service today they told me the earliest they can deliver is 10/11. I have been without a washer and dryer for weeks. The resolution specialist contacted the local facility and the best they can do is the 6th. I feel like there is some fraudulent practices with this company, as they never showed me the damage, and now having to reorder, delays etc. are unacceptable. I have contacted the company I ordered the appliances from, which is a major corporation. I hope they end their contract with RXO in the future. I feel like because I've had problems and many others have had as well that they should find someone else to work with. RXO has been a nightmare to work with.
Business Response
Date: 10/04/2023
Hello ****,
Thank you for your feedback. This will be shared with your local facility. We have gotten this addressed at your facility with ***************** and we were able to get this delivery on a route for Friday 10/6 and we will be ensuring to accommodate your request of a delivery before 5:00 PM. We were unable to delivery your units yesterday as one of your units did not arrive to our facility until last night due to a transit delay. We will monitor the route on 10/6 and ensure everything goes as smoothly as possibly. Thank you again for reaching out to us.
Customer Answer
Date: 10/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Customer Answer
Date: 10/18/2023

I am rejecting this response because:

THIS IS THE 2nd COMPLAINT I HAVE HAD TO FILE!!!!! I finally got my dryer delivered on 10/6, and the driver informed me that there was a s**** missing and could not properly install the dryer or it would void the warranty this delivery driver stated we would have to get a WHOLE NEW DRYER. SINCE THEN....I have had NOTHING but the runaround from RXO. No one knows what's going on. They scheduled a service call and the tech knew nothing about the s**** I have called SEVERAL times and have told them I need a s**** and the original warranty information the installer took with him. If we need a new dryer fine. But I cannot talk to the company based in ********* who supposedly is "WAITING FOR THE SCREW" I have a dryer in my basement that is just sitting there, and no one knows what is happening. I have called the company I bought it from and they said RXO would have to get the s**** from the warrenty company. Either install my dryer with the s**** that RXO has been "waiting for" OR, figure out a replacement. I honestly after placing the order back in September have had NOTHING but problems. Which is it RXO?? do we have to get a whole new dryer OR are you gonna get the s**** and install the dryer. CAN SOMEONE give a straight answer??? Finish the Job.

Business Response
Date: 10/18/2023
Hello,

We are sorry for your experience this far with your install. We got this addressed at your local facility and we have a team coming tomorrow to install and your time window is Noon to 4:00 PM. Thank you

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