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Business Profile

Waste Management Services

Signature Waste Systems, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Signature Waste Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Signature Waste Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 times over the past 5 weeks from September 6th to October 4th 2024 Signature Waste recycling trucks have been dropping and breaking glass in the ************* neighborhood in ******, **************. This broken glass is being left on the road and causing an unsafe environemnt for families. I have attempted to contact them each time getting the response of "we have updated our supervisor". No attempt to clean up the mess or resolve the issue has been made by the company. I am filing this complaint in hopes this gets the necessary traction to have them clean up the hazard and fix the recycling truck.

      Business Response

      Date: 10/07/2024

      The truck in question has been taken off the road as a response to a phone call we received Friday October 4th.  By the afternoon a patch was welded into the suspected location of the truck glass may have fallen from.  Worth noting - this was our recycling truck and glass is NOT recyclable in commingled recycling collection so there should have been no glass in the carts collected by this truck whatsoever to begin with.  We will continue asking residents of the area to mind the accepted recycling materials lists when disposing of such materials.
      Finally, the driver who serviced the area made a trip this weekend on Saturday to sweep the area of any glass he could identify across the area.

      Customer Answer

      Date: 10/07/2024

       
      Better Business Bureau:

      They are lying about sending someone out to pick up the glass, or at least they did not get all of it. With that being said, I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as the truck with the issue has been dealt with.

      Thank you. 

    • Initial Complaint

      Date:11/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have paid for trash AND recycling services. Every 2 weeks, we have a separate pick up with a separate recycling bin and there are supposed to be 2 trucks to pick up the trash and recycling. On at least 3 documented occasions within the past 6 months (the last 2 being today and 2 weeks ago on 10/25/23), only one truck has been sent to pick up both the trash and recycling.I called and spoke to the company and their dispatcher 2 weeks ago when this happened. They admitted fault and offered a credit to me and to my neighbors and promised that it would be taken care of. Apparently it hasn't as only one truck came again today to pick up both trash and recycling! I've also contacted the York County waste management service to alert them. I want a refund for my contracted services. I want all of my neighbors in my neighborhood to be refunded for their contracted services. I want a call from ***********************, the owner. I want an apology letter mailed to all residents that have been affected.

      Business Response

      Date: 11/08/2023

      Good afternoon ***************

      Last night a reminder was sent to your drivers not to repeat the issue which occurred two weeks ago.  This morning the recycle truck broke down on Riverview Rd. just off of Celanese. The recycle truck has been towed in for repair. Meanwhile, the trash driver again decided to collect both trash and recycle with the same truck.  This is being addressed with that driver directly this afternoon.  In addition to the suggested desired settlements, we are instituting a policy of service confirmation from both drivers in your neighborhood, a change of staff assigned to work your area, and clarified consequences to insubordination.
      Before your report here with BBB, a refund has been processed, a refund to all affected neighbors has been processed, a letter has been sent to all affected neighbors detailing the issue and purpose of the refund, and the owner will be advised you'd like to speak with him.

      Do note, we put our reputation on the improved continued service to your neighborhood and are equally as disappointed in today's outcome.  While we work to repair the downed truck we are focusing on improving every aspect of this shortcoming to avoid such difficulty to you and your neighbors in the future. 

      Customer Answer

      Date: 11/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Signature Waste Systems, Inc. is BBB Accredited.

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