Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*******.I finally received my order and it's wrong. It doesn't even match the invoice which is the original wording that I had to change because it was too long. The tumblers have both shortened quotes on them. It wouldn't be so bad but the first quote is misspelled. It says "your mountain has't me my God" instead of "hasn't met" my God. The 2nd quote has "og God" instead of "of God".Many emails complaining and asking for a ***** but no response. Phone always says a very long wait.

  

  Business Response

  Date: 01/02/2024

  # 2046329

  Hello ****, 

  Looks like your order already been delivered **************************************************************************************************

  We apologize for the delay and we are hopeful that you will give us a chance in the future. 

   

   

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a tumbler on 12/01/23. I paid with my PayPal account and received confirmation from PayPal that my payment was submitted to Piperlou. I never received any confirmation of my order from piper ***. The only communication I have from them is advertisements so I dont even have the order number. *** tried calling several times and the phone just rings constantly with no answer. I have requested a charge back through PayPal but that will take time. Im so disappointed in this company. I have a friend who had done business with them many times and recommended them for their customer service. The item I ordered was a Christmas gift so it is useless to me now as I bought a replacement. I would like a refund but I would also like people to know before buying from this company that they are unreliable and obviously, given the number of complaints here, unprofessional and possibly fraudulent in their business practices.

  

  Business Response

  Date: 01/02/2024

  ORDER# 2057731

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:

  
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will be sent via email

  
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21076347
  
  I am rejecting this response because:  the item, which was ordered on 12/01/2023, was a Christmas gift. Because it did not arrive in a timely manner, I purchased a similar item from a different vendor. I no longer need this item and would like a full refund including any charges for shipping fees.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/05/2024

  We have already refunded your order and you should receive a refund notice via email. 

  Thank you! 

   

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 laser etched tumblers on 11/28/23, order #*******, and still have not received any shipping information nor a refund. After several attempts at calling the customer service number with no answer I reached out numerous times through the chat bot and was finally given this response on 12/27/23:We're extending our sincerest and most unreserved apologies for the delay. We were flooded with a large number of orders this month due to the Holiday Rush and your order is still in production, and it's taking longer than the usual **** business days from the date you placed your order.We are trying our best to minimize the delay as much as possible. Our Warehouse has equipped all of our departments with more staff to make sure all orders are moving. We promise to fulfill your order and you should receive it as soon as possible, as we work around the clock to get all orders out.Thank you for your understanding. Only my order was placed in November, NOT December and if it wasnt for me contacting the company directly they would have offered ZERO communication on delays and they have not given an estimate of how long they expect it will be to receive my order nor offered a refund. This is frustrating and unacceptable. I am a returning customer however I will not be ordering from this company again.

  

  Business Response

  Date: 01/02/2024

  # 2056927

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:

  
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will be sent via email

  
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21076263
  
  I am rejecting this response because:

  There is no timeline given on when my order can be expected, nor how far behind in processing orders the company is. Why would I order another tumbler, even a free one, when the company cant even reasonably give me a date for my order that was placed 5 weeks ago? 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/04/2024

  ORDER# 2056927

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:

  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will be sent via email

  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.

  Thank you for your understanding, and we look forward to resolving this matter promptly.
  
  
  

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21076263
  
  I am rejecting this response because:

  The company STILL has not given a reasonable timeline on when to expect a shipping date nor a timeline on how far back they are in processing orders. They also have not offered an option on a refund since they cannot provide an estimated delivery. Offering a free product option is unsatisfactory when my paid order cant even be fulfilled.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order two cups on 11/27/2034 and was charged on 11/28/3923 for ***** have emailed multiply times for updates and get the same generic email response . Tell me they are overwhelmed with the holiday and are working on it and have offered nothing in refunds or tracking number anything . Find this to be ridiculous when it says 7 to 14 business days is standard shipping and it has been 30 days and no resolution or real response on my order .

  

  Business Response

  Date: 01/02/2024

  ORDER# 2056525

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:

  
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will be sent via email

  
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

   

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2023 I placed an online order (#*******) during a Black Friday sale. Weeks went by with no stays update on my order. I messaged the company and received a generic email stating orders should be received within 7 to 14 business days.. the website says 7 to 14 days. Sent another email once 18 business days had passed and was told that my order would be sent to the respective department and I could expect a Shipping email soon. The next week I emailed again with a response of "we have had a lot of orders this month, we are working around the clock to send orders out". Today, 12/29- no shipping update, no package received, nothing. I had to give notes instead of gifts out for Christmas. I just want my order filled and shipped out as I paid for.

  

  Business Response

  Date: 01/02/2024

  order# 2054820 

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:

  
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will be sent via email

  
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

• Initial Complaint

  Date:12/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 cups and 3 lids on December 1, 2023. There was nothing on the website that indicated I would not receive my order before Christmas. It is now December 27th and the order still says it has not been fulfilled.In addition, I had a coupon that I used and before I hit the payment page, it showed the discount. Once I was on the payment page, I didn't realize the discount had been removed and I ended up paying full price. After days of contacting the company, I finally got refunded the $65 discount that I shouldn't have been charged.I have reached out numerous times by email, chat, and phone with no response other than a boilerplate email back, sometimes.

  

  Business Response

  Date: 12/28/2023

  ORDER# 2057774

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will send via email
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 12/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If I do not receive the items from my original order within the next week (37 days from order date) I will be filing another complaint.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders with Piper ***. First on November 27th for $89.54 order #******* and second order on December 7th for $52.28 #*******. Both orders remain in Unfulfilled status. It is now December 27th, 4 weeks from the first order date. I've contacted customer support three times. Each time told to be patient they are trying. I've requested my order be canceled and my money refunded, which was ignored.

  

  Business Response

  Date: 12/28/2023

  ORDER# 2056090 

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will send via email
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 1st for a Christmas present and was told it would ship within 3-4 days. I have still not received my order and was very disappointed with the response I received from the company in reply to my email. I understand that shipping can take longer sometimes at the holidays but this is ridiculous.

  

  Business Response

  Date: 12/28/2023

  ORDER# 2057627

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will send via email
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not get item. Will not answer emails. Still sends me sales emails but nothing about money gave them or item.

  

  Business Response

  Date: 12/28/2023

  Hello *******, 

  As per checking on your order ******* , this already shipped **************************************************************************************************

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21052845
  
  I am rejecting this response because:

  They did not send out item or respond to me until the complaint was made. The tracking doesnt show item on way yet. Will accept after item actually arrives as I no longer trust this company. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/04/2024

  ORDER has been delivered **************************************************************************************************

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 tumblers on November 30th. On December 11th I sent an email inquiring about a shipping update. That email was answered by someone named ***** who told me my order would ship within **** business days of my order. I have sent 3 subsequent emails to the company asking for a shipping update, none of which have been replied to. I have attempted to contact the company by chat and text, both of which were also unanswered. I just want someone to tell me where my order is. The company boasts 24/7 customer support and yet it's been days without a response from them.

  

  Business Response

  Date: 12/28/2023

  ORDER# 2057492

  We extend our sincere apologies for the delay in processing and delivering your order. We take full responsibility for this inconvenience and deeply regret any frustration it may have caused.
  Our team has been diligently working to ************ pending orders from our warehouse. We would like to save your business and to express our gratitude for your patience, we would like to offer you a token of appreciation:
  Choose a complimentary Tumbler from our selection at *******************************************************************
  Receive a $25 Electronic Gift Card (E-Gift Card) - will send via email
  Your satisfaction is our priority, and we hope these gestures help restore your confidence in our service. Please confirm your preferred tumbler selection and provide the necessary details for the gift card at your earliest convenience.
  Thank you for your understanding, and we look forward to resolving this matter promptly.