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Business Profile

New Car Dealers

Deacon Jones Chevrolet GMC of Clinton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a truck from here . I was assured that I would not have any issues due to them being a commercial car dealership. As soon as I pulled off the lot , I noticed that the turn signal switch was loose. I adjust the clam shell around the steering wheel and it was fine . Within a couple of days , the left turn signal was loose. I looked it up on the internet and it informed me that it was my switch . I talked to **** he stated to come back there . The day was inconvenient because I could not drive all the way out to clinton and make it back to work in time . I ended up removing the claim to replace the piece myself . I ended up finding the reason why the switch was not stationary . The s**** mounds were broken and there was glue on the switch. **** gave a bs excuse that this must of been cause by the previous owner that did the trade in. But didnt he state at purchase that they wouldnt sell cars with issues due to being a commercial lot. which is a lie. it had been excuse after excuse and lie after lie. If I felt it loose, then why didnt a certified professional didnt or a sales professional. Being an African American woman, I feel like my issues are being ignored and I was taken advantage of. All of the photos are above . Blaming the previous customer for the trade in is not an excuse because as a commercial retailer it is your duty to make sure the truck is in working condition before reselling it . It seems like there was negligence because not having blinkers and windshield wipers is a hazard . Due to the negligence and excuses anything could of happened and it is the dealers duty to sell safe vehicles for the consumer. I only had the truck for a week

Deacon Jones Chevrolet GMC of Clinton is NOT a BBB Accredited Business.

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