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Business Profile

Mobile Car Wash

Spiffy

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Spiffy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spiffy has 6 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spiffy sent one of their detailers out to detail my truck. He did the worst job ever and only did half of it. I have a camera system and was able to watch. They sent a manager out to redo my truck. He damaged my vehicle's interior in several places. I contacted Spiffy as soon as I noticed. You can see how a piece of trim was snapped right off the door and an interior panel on the back passengers side of my truck was damaged to the point my rear hatch would not stay open. I contacted Spiffy they asked for pictures I provided them. They sent a manager out to look at my vehicle and take pictures last Monday. He told me they would be in contact within 24 hours. Today is 8-23 and after many messages and emails they have blocked my phone so it goes directly to their voice Mail every time I call. Spiffy also really dragged their feet when my detail was not preformed correctly as well. If I wanted to take the Spiffy company for money I would have showed them the flaws that were on my truck before they touched it, I did not do that, I know every spot on my truck. Also, the handle that goes into the rear leather seat was basically ripped out and stuffed back in. This company hires dishonest employees, I have the video proof of that and then when they really screw up they ignore you. I want my truck turned back to the same condition it was before Spiffy worked on it.

      Business Response

      Date: 09/08/2022

      Good Afternoon Mr. ******,

      We appreciate your feedback and understand your concerns regarding the service performed on July 9th, 2022.  We did send a manager out to review and touch up your vehicle on July 16th and then also August 15th.  The damage referenced for your vehicle can be seen in the photos taken prior to the service being performed on July 9th and we do not believe Spiffy is responsible for this damage.  Regarding contacting our support team, we do have records of several conversations including the conversation in which you reported your concerns with your SPIFFY & SHINE service on July 9th, 2022 that resulted in us immediately refunding your service and sending a manager out to retouch your vehicle.

      We have answered all of your calls and voicemails from July 9th, 11th, and August 4th. Our customer care responded to all of your requests as quickly as possible. Our Regional and Market Managers attempted to contact you and left voicemails to further inspect and correct any issues with your vehicle.

      I apologize that you feel we have handled the situation incorrectly. 

      Thank you,
      The Spiffy Management Team

      Customer Answer

      Date: 09/09/2022



      Complaint: ********



      I am rejecting this response because: This company is totally dishonest. I emailed 3 times (I have them saved,) called more times than I could count and was ignored. When the manager came out to look at the damage to my vehicle I was told I would be contacted within 24 hours, still 3 weeks later only this response. I have video of the first guy doing a quarter job on my car then leaving. That dishonesty right there makes me not believe that their manager did not damage my truck. I asked  for both of the before and after pictures of both details (Which I know they take,) they were never provided. My truck may be a 2008 but it looks better than most new cars which is why the first guy was going to steal my money. I have 2 service dogs one is 120LBS so I use the liftgate to get him in and out. If this had been damaged previously I would have noticed for sure because now the lift gate will not even stay open. My Truck was pristine when Spiffy got it with the exception of the two flaws I mentioned. I want to see a picture of the rear compartment and the back door before and after the details. The piece oof molding on my door was blatantly ripped off you can see where it was attached and broken. I am one single person I don't even use the back seat of my truck which is why it is perfect. I know every scratch, flaw, and defect that car has and before Spiffy worked on it there was no Damage. I want the pictures to match up with my CCTV, then maybe we will see who is telling the truth. I have never had an  issue with a large company and damage before. That's why all business' are required to carry insurance. I want all 4 sets of pictures to match up with the CCTV video I have because everything including your manager saying he would contact me in 24 hours is on video, 4K  no less, so lets see those pictures and they better match perfectly. I would send you pictures of the first job that was done as well as the damage but your website will not allow me to.



      Sincerely,



      ***** ******

      Business Response

      Date: 09/15/2022

      Dear Mr. ******,


      We apologize that we cannot reach a resolution that feels right to you. We have received all of your emails and calls and responded in kind. I have attached all before/after service documentation and the photos taken by our technician and the supervisor that followed up to investigate. The areas documented in the Supervisor Investigation photos as per your report were not found to be caused by our technician as it would require repetitive wear and tear to cause such damage.

      Our Market Manager called you to on August 17th at 5:00pm, and August 18th at 7:32am, and August 25th at 11:00am. Our Regional Manager called and left voicemails on August 25th at 1:37pm and 5:30pm.


      We apologize for your experience during the original service on July 9th and we refunded you when it was reported.



      Best Regards,


      The Spiffy Management Team

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