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Business Profile

Home Buyers

The Pro Home Buyers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/20/2022 I received this text. "Hello, this is ******. I own a local company that buys houses and we're going to add a few more in *************** the next month. Is this (my ex's first name)?"I asked the name of the company and he told me "TheProHomeBuyers."He did not answer my query as to how he got my information. My house is not nor has it been on the market, my ex has never had this number or paid for it in any way. This is incredibly invasive and I do not appreciate this tactic! I would never sell my house to a predatory company such as this. I would go to an accredited **** Estate agent, like a normal person.

    Business Response

    Date: 06/10/2024

    The Pro Home Buyers uses a third party marketing company to manage our marketing communications. We rely on their expertise and processes to ensure compliance with all requests to cease solicitation. Unfortunately, it appears that in the past, some of these requests were missed, leading to this complaint.

    Every effort has been made to ensure no further contacts will be made to the individuals referenced in the specific complaint and the affected individual's contact information has been removed from our marketing list.

    We are committed to maintaining high standards of customer service and transparency in our operations. We apologize for any inconvenience caused and are working to better our processes internally and with our external partners.


    Customer Answer

    Date: 06/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

The Pro Home Buyers is BBB Accredited.

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