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Business Profile

Property Management

Cresfund Property Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a sewage problem since November 4th of 2023. I have contacted PWC to resolve the issue, but was notified that it has to be fixed by our property management. After contacting our property manager, they have gone out and pumped the sewage, but the issue isnt resolved. Now they are saying that its HOA responsibility, but the issue isnt fixed. As far as I know, its a health hazard and it is impossible to work or be at the house. Today is December 15 and we still have this issue.

    Business Response

    Date: 12/27/2023

    Below is our response as the Property Management company


    To Whom It May ************************ hearing of the sewage issue at **************************************, we immediately dispatched a plumber to attempt immediate remedy. He was able to manually pump the septic to get temporary relief, on his evaluation, we discovered this to be an issue with the **** 


    This issue has yet to be resolved because it falls under the jurisdiction of the *********************** (***).


    Our ability to take additional action beyond the initial maintenance is limited without explicit authorization and funding from the **** I have personally visited the property and used the manual pump three seprate times in an effort to get the tenants relief until the *** is able to get this repaired properly. 


    We have been in constant communication with the ***, stressing the urgency of the issue and advocating for a prompt response. We are committed to ensuring that the *** understands the critical nature of this problem and takes the necessary steps to resolve it as quickly as possible.


    We regret the inconvenience and distress this has caused to the tenant and are fully committed to facilitating a resolution. We will continue to work closely with the *** to expedite a suitable solution and will keep all relevant parties informed of the progress.


    Thank you for your attention to this matter. 

     

    *******************

    Broker in Charge

    Cresfund Property Management


    Customer Answer

    Date: 12/27/2023

     
    Complaint: 21015289

    I am rejecting this response because: I do not pay rent or anything to the **** they are not doing anything to repair the issue, because its is an expensive fix so from my understanding they are trying to fix it for cheaper or not fix it at all. But at the end of the day my rent payment goes to cresfund Property management. 

    Sincerely,

    ***********************

Cresfund Property Management, LLC is NOT a BBB Accredited Business.

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