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Business Profile

Playground Equipment

Kids Korner Playsets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playground Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a playset with specific structures and one slide was never installed but it was included in the payments. We would like the slide installed or given a refund for the slide. We have tried to contact the seller for 2.5 months with no response to calls, texts, or emails.

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with the owner, *******************, about doing a swing set for our daughter in April of this year. She went through all the options and told me that I would need to give her a deposit of half the estimated cost in order to get on the list. I was told to expect our set to be built at our house in May or June. It is now the middle of September, so 3 months after I was told that we would have our playset built and 5 months after I put down a $2000 deposit. I have messaged/texted ******************* multiple times. She randomly responds only to tell me she missed seeing the message or is having phone problems and assures me that our set is to be built soon or next. I was told I was next 3 weeks ago. I have messaged her multiple times since then asking for an update and have been ignored. I have requested either a timeline for delivery of our playset or a refund. Again, I have heard nothing from her.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2021, we provided Kids Korner playsets with a ***** deposit with the expectation that she would be able to begin work at a property we owned in the Summer. After several emails and texts asking about the installation time, I informed the owner in October of *********************************************************************************************************************** from performing any other work on the site (or risk a stoppage of work on the construction contract). I informed the owner of this situation, although she expressed disappointment, she ultimately agreed to consider the situation and get back to me. No response through October and November. In December we spoke, she agreed to return our deposit within 60 days. I have reached out to her several times during 2022 to remind her to fulfill the promise to return the deposit.

Kids Korner Playsets is NOT a BBB Accredited Business.

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