We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Tarheel Builders
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tarheel builders was paid to shingle my roof and replace all windows and remodel bathroom. 2 months later bathroom still not complete and Mr **** (the owner of the business also a preacher) is adding almost ********* to the bill for lumber and labor than he can not prove. I have had no contact from Mr **** for almost a week. So I plan to hire another contractor to repaint my bathroom for a 4th time and fix the new toilet that is a rocking chair. He installed a cheaper shower head so he save money for himself even though I purchased the one I wanted installed myself

    Business Response

    Date: 09/21/2023

    This is my formal response in regards to the complaint submitted to BBB by former client ****************

    "Concerning Mrs ***************** false statements she submitted in regards to the charges she states were added to the contact  I, *************** (owner of business contracted) submitted an initial quote/signed contract with client *************** for roofing and windows totaling in the amount of $21,220. Upon removal of shingles we found multiple underlying issues that needed to be rectified to include the following: 

    1. We had to level 5 trusses upon plywood removal additional cost totaling $625.00
    2. We had to uncover a 3rd layer of shingles on home that was not detected until the first known 2 layers were removed; Mrs. **************** homeowner, stated she was not aware there was a 3rd layer of shingles; additional cost totaling $760.00 (38 sq @ $20 per sq ft)
    3. We had to rebuild a cricket that was rotted out and re-flash the chimney where it was leaking as well additional cost totaling $875.00
    4. We had to replace 14 sheets of plywood that was rotten additional cost totaling $1,330.00
    5. We had to install 280 ft of new eve top @ $3.50 ft additional cost totaling $980.00

    All additional unexpected work totaled $4,570.00 bringing final contract price to $25,790.00

    There was clearly never an additional $10,000 added to client's contract. The additional unexpected work was brought to the client's attention including pricing and was approved by Mrs *************** to move forward with the job for completion.

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 22 August 2022
    Amount: $11,450.00
    a)Material: $9,450.00
    b)Labor: $2,000,00

    Nature of Complaint: I signed a Home Improvement Consumer Sale Agreement with TarHeel Builders in the amount of $9,450.00. I assumed that this would cover the repairs I needed done to my roof. A few days later, I was told that I would have to pay another $2000.00 to cover the labor costs. Moreover, the 'dip' in the roof that was pointed out to me by another roofer earlier on one side of the roof, is still there!

    I believe that I walked off into some sort of 'bait and switch' operation because I am now convinced that the $9,450.00 should have covered the required material and the required labor. After all, their "Home Improvement Consumer Credit Sale Agreement" refers to 'Description of Goods and/or Services purchased.' I thought I was purchasing both!

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 5, 2022/10/10) */
    In response to Mr. ****** complaint. We had to take 20 sheets of bad plywood off the home that was only seen after the removal of shingles. We charge $100 per sheet of plywood. This also includes labor and materials. As you know, we are a respectful contractor and can not cover hidden costs such as material of plywood until found.

Tarheel Builders is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.