Complaints

This profile includes complaints for Public Works Commission's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Public Works Commission

  955 Old Wilmington Rd Po Box 1089 Fayetteville, NC 28302

• 

  Public Works Commission

  955 Old Wilmington Rd Fayetteville, NC 28301

• 

  Public Works Commission

  955 Old Wilmington Rd Fayetteville, NC 28301-6357

• 

  Public Works Commission

  Po Box 7000 Fayetteville, NC 28302-7000

• 

  Public Works Commission

  201 Hay St Fayetteville, NC 28301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to pay my monthly bill because their payment center was down. There was zero communication of the outage and no ETA when the system will be online. The only notification there was on their website and the only time I go to the site is when I go to pay my bill. Since the due date was that day, I filed an extension. I check later that week to see if it up and I saw $22.66 added to my balance. I want it removed because it was not my fault the system was down and there was zero communication on their issue to the customers.

  Business Response

  Date: 10/16/2024

  BBB,

  The late fee dispute has been reviewed. The customer account late fees have been removed as a onetime courtesy based on the issues the business was having regarding our online portal. We do provide Ways to Pay on the back of the monthly billing statement, if this would be helpful going forward.

  Thank you,

  ****** ******

  Customer Service Supervisor

   

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company claimed to bring higher revenues due to chemical spills in the water. They need to reconsider the millions they try to raise while their service is not that good. They hired a new dude and he wanted to impress them and wanted more money in their pocket. Utility companies need to understand that at this time they should not keep on charging more while many people are losing their homes due to high costs. Additionally, I burned 450 gallons of water they charged me for 2000. I am asking to have a transcript mailed or emailed to me. Please see the quote below: The Fayetteville Public Works Commission voted 4-0 on Wednesday morning to boost the price of electricity, water, and sewer service in and around Fayetteville, saying inflation has driven up its cost of doing business.The increases take effect in May. They are to boost power revenues by 6.1% and water and sewer revenues by 8.6%, PWC documents say. The PWC staff estimated that a residence that consumes ***** gallons of water per month and uses ***** kilowatt hours of electricity would pay an additional $12.97 per month, or about $156 per year.The vote to boost the rates included newly appointed Commissioner *********************, who was sworn in by Fayetteville Mayor *********************** just before the meeting started. He replaced former Commissioner ********************* and was also made the treasurer.

  Business Response

  Date: 06/26/2024

  Good morning,

  The business has reviewed the customer's statement of problem. The latest billing statement reflects the correct charges for services used with no billing discrepancy found. The water usage increased by 520 gallons between the current and prior billing statements, but it doesn't appear to be an issue based on the prior 13 months usage history. 

  Our mission is to provide safe, reliable and affordable electric, water and wastewater services to our customers. There is additional information available on our website www.faypwc.com that *** be useful as well. 

  We are also available to discuss any additional concerns by phone at ************** Monday thru Friday from 7:00am to 8:00pm excluding holidays. 

  Sincerely,

  *************************

  Customer Service Supervisor

  ******************************************* 

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted PWC many times about this issue. My card was charged here I don't have PWC. In total it's over $463. This is my last attempt to reach out and get this resolved and my money back. I've been told by a few others that this has happened to them also. Someone's going to have to either send me a check or find a way to refund me my money. I definitely want this resolved I don't want any problems as I've gone through enough with this company. I don't live in a area that even deals with PWC. We have ************ Please help

  Business Response

  Date: 04/04/2024

  Good afternoon,

  Please see PWC's previous response from compliant #********. Our position is still the same.

  Thank you,

  *************************

  (prior response below)
  Public Works Commission has reviewed the rejection correspondence. Our records indicate that we have billed the correct account holder for the services rendered at various locations associated with the account number where the mentioned payment was received on. The payment was made by a user with no assistance from a ******************** employee. 
  We have confirmed with outside resources that the name used to initiate the services for the said account is *****************************. The full account disclosure cannot be released in this platform. ****************** *** contact customer service Monday - Friday from ****** to ****** to receive additional information. 
  Additionally, if ****************** is still disputing the payment, she *** want to inquire with her credit card company. Also, if she disputes being the account holder, then that *** be another agency to dispute identity theft regarding lease for the said property along with request of service from Public Works Commission. If Public Works Commission receives a public information request form from a law enforcement agency, then the request is handled by our ************************************************************************************* Supervisor
  ************

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21495625
  
  I am rejecting this response because anyone can go in and make a payment without assistance from someone. I have my lease I've been living in ********* ** for 2 years now. PWC isn't here. I left with a paid balance. I have *********** I also have my bills from them which is also current. Pwc owes me and I will definitely get my money back from you guys. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/05/2024

  Good afternoon,

  As stated in prior correspondences, Public Works Commission records reflect that we've billed the correct account holder for services rendered and accepted payment on the account. There is no reasoning for the business to issue a refund. 

  If ****************** would like to have this reviewed by Public Works Commission ************************** I will email a claim form to the email address provided. 

  Thank you,

  ****************

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had service at my address in the *********************** Subdivision for over 15 years. I believe PWC is price gouging. My bill increased by $100 just this month from the previous months. This is after the city had a severe storm. In 15 years of living at this address, nothing has changed usage wise in my household. When I first moved in, my bill was around $80-$90 and this month it's over $360. I cannot afford to pay my power bill. I have had electricians and plumbers out to my home to look for possible causes of excessive usage. Nothing was found. After speaking with several of my neighbors, all stating that their bill drastically went up last month and has gone up exponentially over the last decade, it appears PWC is a monopoly charging arbitrarily. There is no way my home uses what I am being billed for each month. I can barely afford half of $360 and I am now deciding between food and power. I am requesting a thorough investigation regarding the billing practices of PWC and my bill to be lowered to reflect MY homes ACTUAL usage.

  Business Response

  Date: 02/07/2024

  Good afternoon,

  The account holder has been contacted regarding the areas of concern. We hope the discussion cleared up any account questions.

  Thank you,

  *************************

  Customer Service Supervisor

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally sent more money than was owed and needed a refund

  Business Response

  Date: 05/23/2023

  Good afternoon,

  The customer has already been in contact with a **************** Representative and the process has began to refund the payment back to the original payment source. 

  We're unable to give the exact day the funds should show back on the card. So, it would be suggested to continue to monitor the card for the refund. 

  Thank You,

  *************************

  **************** Supervisor

  ************

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/12. I called PWC to get them to explain when did they send me a bill for the $31,00. They said we sent you a bill to an address we no longer live. We were expecting to get our deposit back from them in the amount of $400 and they took all of that from us. I own a **** ** home and our elecrtic was never that hie in a given month. We only live in this apartment for 2 months. They sent me to a collection agency. So the collection agency said If i would pay the $31,00, they would remove this from my credit report. I asked them to send me this in black in white that they would remove this from my report and they refuse to do so. I understand that collection agency are not honest. I was promised this before and it never happened. This should not be on my report if I didn't know I had a bill for $31,00

  Business Response

  Date: 04/19/2023

  Good afternoon,

  We have reviewed the compliant and researched the dispute. The account review validates the balance owed. A member of the Fayetteville Public Works Commission's **************** will be in direct contact with ************ regarding the expected resolve after the balance owed is received. 

  Best regards,

  *************************

  Customer Service Supervisor

  ************

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, Tuesday March 7th, 2023, I called PWC ************** and spoke to ****, to verify if my PWC (Account Number: *********** payment had been received for $250.99 (Confirmation Number: ********), **** confirmed that it had been received. I then ALERTED ****, to put into notes that, Individuals whom are being investigated by the, ********************************* whom are trying to get my bills in my name. I told ****, the names: *****************************, *******************************, ***************************** Owner/President of ******************** LLC are AWARE of them being INVESTIGATED. ****, informed me that my, PWC Account (**********) that day, Tuesday March 7th, 2023. I asked, **** why wasnt I NOTIFIED? I have a SECURITY CODE on my account, that I am asked for every time that I call. So, how DID THIS HAPPEN without first calling me, emailing me and or writing me? ****, told me that she was forwarding me my concerns to her supervisor, ********************************* who would contact me; hours later no phone call from, *********. I called PWC back, and spoke to, ********* whom informed that, she had CLOSED my account? I informed ****************** that, I had a SECURITY CODE on my account for the very purpose to PROTECT my account. I asked, ********* how did you allow this to happen and these actions by, PWC and herself were LIABLE. The many Violations of the Privacy Act of ****, made them LIABLE. That I was NEVER contacted and my PWC Account was CLOSED without my knowledge and consent by, Individuals whom are currently being INVESTIGATED, by the VETERANS BENEFITS ADMINISTRATION, for Theft of Property by FRAUD through the, ********************************* I asked what DOCUMENTS Did they receive? ****************** did NOT have an answer. ****************** entered into FRAUD when she allowed individuals to TAKE OVER, my PWC Account. I asked ****************** to email me stating why my services at PWC WERE STOPPED.. The statement on the email was VOID of this information.

  Business Response

  Date: 03/15/2023

  BBB,

  Our records show the customer has already been in contact with our office regarding the mentioned account. 

  Thank You,

  *************************

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19556535
  
  I am rejecting this response because: PWC DID NOT ANSWER THE QUESTION AND OR ADDRESS MY CONCERNS. Also, PWC has violated my, Constitutional Rights, by discussing my PWC Account with someone who does NOT has permission to speak on behalf. PWC IS LIABLE FOR, Violations of the Privacy Act of ****. PWC has yet to forward me the documents that they used to give somebody else ACCESS to my PWC Account.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had services turned on at ******************************** Fayetteville, **. Discovered I had to move within 1 week. Called to have service cut off, had a refund. Was asked where to send my refund. Told them **************************************. Fayetteville, **. Waited several weeks and called PWC. They tell me they sent it to 110 *****. I tell them why would I want my check sent to an address I no longer stay. They tell me, wait a few weeks to make sure the hold was put on the check. It was then stated that a new check would be sent out to **************************************. I wait the two weeks out, call back and it's the same story. Call back another week, same story of they will call or send my money. Call again in a few days, same story. Now it's been over 60 days. All they worried about is taking or getting a bill paid, but takes forever to give back what they owe. I feel they need to triple what they owe for my suffering.

  Business Response

  Date: 02/03/2023

  Good afternoon,
  
  A Customer Serice Representative has spoken with ****************, regarding how to pick up the refund at our office today.
  
  Thank You,

  Customer Answer

  Date: 02/06/2023

  
  A ****** <*******************************************>
  Fri, Feb 3, 5:27 PM (3 days ago)
  to Better
  
  
  I just received my long lost check from PWC. Thank you
  On Fri, Feb 3, 2023 at 8:06 AM Better Business Bureau <************************************************> wrote:

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PWC has created multiple charges on me and the other tenants of my apartment by varying degrees that far exceed normal usage of water. Their treatment of us as customers has been severely poor, and they refuse to offer restitution. Ex: we've been charged triple our usual amount at a rate of 26k gallons of water usage even with one of us being gone for the month that was charged, as well as 6k gallons in a twelve hour period that no one was home for. we've had multiple maintenance and plumbing crews come out to find nothing wrong with our plumbing nor any leaks throughout the apartment. It's impossible for us to have been using what we've been accused of yet PWC still instigates this problem and expects us to cover the amount billed.

  Business Response

  Date: 12/07/2022

  Good morning,
  
  In reviewing the account, this matter was addressed on yesterday with the account holder.
  
  Thank You,
  *************************

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached complaint.

  Business Response

  Date: 10/27/2022

  BBB,
  
  ************** has been contacted in reference to the concerns outlined on the attachment.
  
  Thank you,
  *************************