Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to request a refund for $1,603.94, a purchase made on Thursday, April 11, 2024, at the Good Feet Fayetteville Location. I have been wearing the insoles as instructed, and immediately, they began hurting my foot and ankle. I returned to the store on Friday, April 12, 2024, because the tab on the back of the insole began hurting my big toe on the left side of my foot. One of the employees at the store located at ************************************************************************************** it so it would no longer hurt my big toe. However, the effort was unsuccessful. I continued to wear the insoles, and my right foot with the Plantar Fasciitis was still hurting. On Tuesday, April 16, 2024, I called the **************** located at Good Feet Worldwide | Dr.s Own, **********************************************************, and spoke with a customer representative who suggested that I return to the store where I made my original purchase so they could process my requested refund. I called multiple times and left several messages. Since no one ever returned my call, My husband and I returned to the store on the same date, Tuesday, April 16, 2024. When we arrived at the store, the representative in the store, named ********************** asked me to try to wear them a little longer to see if anything changed and, if it didn't help, to be sure to obtain a doctor's note. I did what was asked but it was to my detriment. Not only did I continue to have pain in my big toe, but I also now have a lump on my right foot. I returned to the store on Monday, May 15, 2024, with my doctor's note and requested my refund. Instead of receiving a refund, Mr. ***** ******* asked me to try wearing the insoles a little longer and to return to my doctor to request a second doctor's note. I have done all that was requested of me. I would greatly appreciate immediately bringing this matter to a close by returning the items and receiving a refund.

  Business Response

  Date: 06/17/2024

  ****** originally purchased on 4/11/24. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve.  
  
  ****** was called on 5/15/24, 6/8/24, and 6/14/24 with no response.
  
  As of today, 6/14/24, ****** has not made any attempts to come back into the store for assistance, and resolution. We will reach out again inviting her back in so we can further assist her in a resolution.  
  
  Thank you. 

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I visited the Good Feet Store located at ******************** with the pretense that I would get inserts and be done. During my entire ordeal of asking questions to include pricing I was never told. At the end of the visit I was given a sheet of what the cost would be and what I would be given. I asked if I could just purchase the inserts and was told no. A month later have decided not to wear the inserts anymore due to pain and would like to return the additional inserts (not be forced to buy items in the store) I was given additional socks, did not need, sole inserts that do not fit. My resolution would be to turn in ALL the additional items for a refund. I will keep the inserts worn.Thanks, your help with this overpriced issue would be greatly appreciated.

  Business Response

  Date: 12/13/2023

  *********************** originally purchased on 10/2/23. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 

  A manager reached out to ***********;on 12/06/23, and they scheduled to have her back in on 12/8/2023, to fully address any all of her concerns. Unfortunately, ****** never made it to her Friday appointment, and as of today, 12/13/23, ****** has not made any attempts to come back into the store for assistance, and resolution. We will plan to reach out again inviting her back in so we can further assist her in a resolution. 

  Thank you.