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Business Profile

Fence Contractors

Midtown Fence Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I learned about ***** **** ***** of Midtown Fence Company, LLC through a reference from a real estate agent. She had a client work with him years back without a hitch. So I went into the deal with complete confidence.
    **** initially came out to our property and measured on August 22nd. I tried calling him that day to discuss the fence and he couldn't talk, responding that he would call me in the morning. He texted again the next day around 1:52pm stating that he would call me later that day. We spoke the evening of August 23rd about my fence, going into detail about the type of fence and the plan to do it. He stated he was "5 to 6 weeks out." **** came back with an estimate on Aug 24th. We spoke on the phone after I received the estimate and again, "5 to 6 weeks" was the timeframe reiterated.

    We paid **** half of the total cost on 9/2/22 and effectively entered into a contract.

    We noticed ****'s communication was terrible after he received the check. He took several days to get back, stating issues with his father... looking back, probably not real, as I believe this was a planned scam.

    Cut to October 3rd, when he's supposed to start work that week or the week after. I hadn't heard from him in a month and he went silent, ignoring over 20 calls, text messages, and voicemails on both his cell phone and office phone.

    I requested that **** send me my money back by October 20th. Nothing yet.

  • Initial Complaint

    Date:10/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote Midtown Fence company a check for 5,920.00 for a 50% deposit required with a contract to build a fence on 7/26/22. Mr. **** *****, the owner said he needed this money to order material. My family was told that the fence would be built in 4-5 weeks. It’s been 11 weeks currently and **** never showed up and will not return the money. He is getting deposits for work from consumers and never showing up to perform the work. All I want is my deposit money refunded.

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having my fence installed, I notified the Owner of Midtown Fence that a few of the posts have been scratched during manufacturing and I wanted the warranty information on the vinyl fencing in case I ever needed to use it. I first notified him on 4/15/2022 and received a reply within 10 minutes acknowledging responsibility and said he would get on fixing the issue and getting the paperwork. On 5/22/2022, I reached back out to reply. I then reached back out on 6/1/2022 with a reply within 2 hrs acknowledging that he missed my last text and that he forgot about it all. He said "will get back on it!". That is the last I have heard from them as of 10/3/2022. I have sent several texts (that have been read because he has read receipts on) and called his cell phone numerous times. I would like financial compensation for the posts and not having any information on the lifetime warranty, which I would have gone with the other company I received a quote from.

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/8/2022 I paid $10,000 to midtown fence company or ****. We never received the fence and have not received a refund. The company is unresponsive and unreachable. I would like my money back.

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A quote was provided by the owner of Midtown - and accepted. A check was written for a 50% deposit by me (homeowner) and cashed by the owner of Midtown. There was no communication for 3 weeks and only after I texted to find out the status did the owner tell me he was behind. In those 3 weeks, our plans changed and we wanted more fences installed and asked for a price on the difference. Nothing was ever sent. The owner of Midtown has since not spoken to me or responded to texts or answered his phone. I would like my deposit back so I may seek other arrangements.

Midtown Fence Company, LLC is NOT a BBB Accredited Business.

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