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Business Profile

Health Club

Ultimate Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF TRANSACTION; 6/28/2023 AMOUNT TO BE REFUNDED ***** TO WORK OUT IN A 24 HOUR FACILTY COMPLAINT: AFTER ARRIVING TO THE *** I APPROACH THE ***** AND ASKED IF HE HAD SEEN A WATER BOTTLE AND WAS IMMEDIATELY MET WITH RUDENESS AND AGRESSION AND WAS THREATEN WITHIN HIS FACILTY AND CHASE OUT IN FEAR HE WAS GOING TO DO SOMETHING, MY MOM CALLED TO GET A REFUND FOR THE AMOUNT I PAID 2 WEEKS AGO FOR A MEMBERSHIP AND NOW I AM NOT ABLE TO GET THE MONEY BACK, I FEEL BBB NEEDS TO KNOW OF BUSINESSES BEING HOSTILE TOWARD PEOPLE AFTER PAYING FOR THE MEMBERSHIP TO BE AT TO WORK OUT. OR PAYING FOR PRODUCT AND SERVICES AND BEING IMTIMATED AFTER DOING SO.

    Business Response

    Date: 07/14/2023

    Member was actually asked to leave the facility due to he and his girlfriend were caught vaping in the facility after signing a form  on onset of the membership of the rules and regulations that no tobacco products are allowed in the facility.  A refund was issued ,  by way of check, and mailed to the address the member clarified with us , minus the days  the member accessed the facility .  Spoke with member on phone 3-4 days ago and all seemed to be resolved at that time.  We have cameras in the facility and what member accused manager of acting like is certainly not true.  Cameras dont lie . 

    Customer Answer

    Date: 07/17/2023

     
    I am rejecting this response because: believe the business has me confused with another member. I was not asked to leave due to Vaping. My complaint clearly states that i was asked to leave over water bottle and protein shake mix along with the aggression and out of the way of handling the situation with being threaten on the property at Ultimate Fitness. I have not spoken to this business since my mom called and asked for me for a refund of the money and was told no. That is why I have escalated this issue to BBB since clearly this business is in fault and has multiple complaints. My mother did ask to see the cameras from the day the owner chased me out of the business and was told the cameras were not working. my complaint has nothing to do with vaping. And if this business is trying to say I was vaping, I would like to see that video. I would like to have my membership cancelled along with the 70$ refund that has not been issued to my address or my account. Business needs to speak among their workers to get the correct information about this complaint and not the vaping complaint since that was not me. 

Ultimate Fitness is NOT a BBB Accredited Business.

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