Reviews

This profile includes reviews for Hawthorne Residential Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawthorne Residential Partners, LLC

  804 Green Valley Rd Ste 300 Greensboro, NC 27408-7039

  
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  Hawthorne Residential Partners, LLC

  2250 McGregor Blvd Fort Myers, FL 33901-3446

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  Hawthorne Residential Partners, LLC

  2200 Oasis Palm Cir Cape Coral, FL 33991-3294

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  Hawthorne Residential Partners, LLC

  6080 Lakeview Rd Warner Robins, GA 31088-8593

  
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  Hawthorne Residential Partners, LLC

  200 Crestview Church Rd Warner Robins, GA 31088-3151

  

Review Details

• Review fromI. P.

  Date: 08/08/2023

  1 star

  I. P.

  Date: 08/08/2023

  My stay was great at one of your complexes but prior to move out I tried to negotiate a payment plan and I never got a response. Once I followed up, I was told by one of the employees that my debt was sold to collections because my payment plan didn’t meet their agreement. There was almost 2 weeks in between to try to resolve the issue but no one communicated that with me at that time! Now, the debt has been on my credit report and collecting interest and I feel as if that was unfair due to the miscommunication.
  

  Hawthorne Residential Partners, LLC

  Date: 08/16/2023

  Thank you for reaching out regarding your account with us. We are showing you moved into Hawthorne at Simpsonville on 08/03/2020 and moved out on 10/13/2021. At the time of your move-out, you had a balance of $5,294.51. After applying your security deposit and damage fees, your total owed to the community was $6,880.04. This statement is showing sent to your previous address, as you did not provide any forwarding address to the office. I am not showing any correspondence regarding a payment plan, at that time. The account was then sent to collections.
  We would be happy to discuss options to help resolve this balance with you.

  I. P.

  Date: 08/16/2023

  Hello,
  I have emails showing proof that I did respond with a payment plan. I would like to discuss this matter as soon as possible, thank you.

• Review fromT. Y.

  Date: 08/08/2023

  1 star

  T. Y.

  Date: 08/08/2023

  My boyfriend and I have just moved into the Park West apartments. We are in a 2 bed 1 bath renovated apartment the only thing that is renovated about it is changed knobs on things and the flooring. This apartment is disgusting, the air conditioning closet was full of trash when we got here and has ROACHES coming out of it. I have to keep a towel in front of the door to keep the roaches from coming out because it is so bad! I was lied to about pest control coming and told that maintenance is supposed to come spray I have called and emailed numerous times and they will not come spray. They put us in a unit with a broken washer machine, as they replaced it they BROKE MY TV!!!!! They said we would have a response on a new tv and STILL has not given an update. The kitchen drawers are too small for the drawer, therefore the drawers aren't on track and scrape!! I also have two cabinets falling off! In my renovated apartment! No one should be living under these conditions especially since I have only been here for two weeks. This apartment was not move in ready at all. They even asked us if we could leave the apartment to do more touch ups but that was after all our money was paid and they did not offer us anywhere else to stay at. We also had moved everything in already! The doors barely close and latch. The model apartment they show you looks real nice but when you actually live here it is a terrible place to live. DO NOT MOVE HERE!!!!
  

  Hawthorne Residential Partners, LLC

  Date: 08/16/2023

  Dear Resident,
  Thank you for making us aware of the concerns in your apartment home. We recognize your dissatisfaction and we’ve worked to make it better for you. Below are answers to your concerns. If you have any future concerns, please reach out.
  A/c closet – The cleaners did not clean this, and it was not found and corrected before move-in. Maintenance has taken care of the closet and it is free of all debris.
  Roach Issues - Maintenance went in and sprayed the next day and then went back the next day to follow up and to ensure things were okay.
  Washer Machine - The washer provided was brand new out of the box. Another washer /dryer combo was purchased in order for the resident to not be without a washer /dryer since the set was under warranty and we would have to wait for GE. Bringing in the new set prevented the resident from having to wait for GE to schedule repairs.
  Broke Television – As soon as the accident occurred maintenance called the manager, and the manager went to the apartment to take photos and even spoke with the male resident in the apartment home and explained to him that we would replace the television with the same exact make and model. The tv was ordered and brought over the next day. It was discovered to be a smaller size than the original tv and when the female resident called to notify the manager of the size difference, the manager gave her the option to keep the smaller one and received a rent credit for the price of the larger one or we would send back the tv and order the correct size. She chose the option to have me re-order the television. The new tv has arrived and was delivered by maintenance.
  Cabinet Draws- This was taken care of the very next day and when the Maintenance Supervisor left the home, all draws were functioning properly and there were no issues.
  At this time, our team has addressed every concern and promptly sent maintenance over to the home to ensure her satisfaction. Thank you once again for bringing this matter to our attention. Should you have any further concerns or require additional assistance, please do not hesitate to contact our team at **********************.

  T. Y.

  Date: 08/16/2023

  The cabinets in my apartment have not been replaced. Actually maintenance came to look at the cabinet and took it off the hinges and left it sitting in the bathroom. My kitchen cabinets STILL do not fit.

  T. Y.

  Date: 08/16/2023

  We also cleaned out the air conditioning ourselves which management knows, it was not done by maintenance.

• Review fromR. D.

  Date: 07/11/2023

  1 star

  R. D.

  Date: 07/11/2023

  My lease was up in July but I had already planned on moving June 1 so I told the office if anyone wanted to take over my apartment early, that would be great. No one told me that someone was going to be taking over my lease as of May 31. I only found out when I went to the office to hand them a check. I was dealing with Abbie at the front desk during all of this and I called her the next day to ask if it would be okay if I handed in my key and fully moved out Saturday June 3 and she said yes no problem at all. I got to my apartment on June 2 to pick up the rest of my items and a few of my personal items were outside my door, the front door was unlocked and 95 percent of my personal items inside that I had left were gone.
  When I told the front desk girls, they truly acted as though it was no big deal and were disgustingly dismissive and told me to call the manager on Monday. Monday Tabitha told me maintenance threw my stuff out because they thought I had moved out because Abbie never communicated that I had until the 3rd ( which I was paying for ).
  To make a very long story short Tabitha started to find some of my things that were supposedly thrown out even though me and her checked the dumpsters. Maintenance stole my stuff. Went through my stuff and took what they wanted. Since then I’ve gotten about 60 percent of my stuff back. The rest of it is gone. Hawthorne thinks it’s good enough that they didn’t make me pay rent up until the day the new residents moved in and gave me back my cleaning fee I pre payed for.
  Corporate is a joke. Hawthorne’s staff can’t be trusted on any level. I lived here 3 years and the day I moved in my air conditioner was broken and it was in July and they didn’t notice. My air conditioner broke consistently every month for the first year I was there. Don’t be blinded by their claims of luxury living when the staff are thieves.
  

  Hawthorne Residential Partners, LLC

  Date: 07/17/2023

  To Whom It May Concern,
  Thank you for bringing Ms. ******’s concerns to our attention. We appreciate the opportunity to provide further information and address the situation.
  Ms. ****** was a resident of Hawthorne at Smith Creek and exercised her right to vacate the property early by submitting a written notice to vacate with the intended departure date of May 30, 2023. However, there was a miscommunication within our team regarding her verbal request on May 30, 2023 to extend the vacate date to June 3, 2023. We sincerely apologize for this oversight and any inconvenience it may have caused.
  Once we became aware of the issue, our community manager personally accompanied Ms. ****** to her apartment to assess the situation and identify any missing items. We were able to recover most of the items listed by Ms. ******, thanks to her detailed written list. In order to rectify our mistake, we waived the last 10 days of rent in which she would have been responsible for, amounting to $520, and refunded the cleaning fee of $125.
  Subsequently, Ms. ****** claimed that there were additional items missing beyond what was initially reported. To better understand her concerns and address them properly, we kindly requested that she provide us with a written itemization specifying the cost of the additional items. We want to emphasize that we were not guaranteeing reimbursement for these additional items, but we wanted to review her request thoroughly and make every possible effort to resolve the matter amicably. Regrettably, Ms. ****** declined our request for written documentation and expressed her intent to post negative reviews on various social media platforms. We understand her frustration, but we genuinely wanted the opportunity to address her concerns and find a satisfactory resolution.
  We would like to reiterate our willingness to review Ms. ******’s concerns further if she is open to direct communication with us. Our team is available to discuss the matter and work towards a mutually agreeable solution.
  Thank you for your attention to the matter. Please feel free to reach out to us if you require any additional information or if there are further steps, we should take to resolve this situation.

  R. D.

  Date: 07/18/2023

  So for one Hawthorne did not find *most of my missing items” I had 2 20 gallon storage bins that were given back to me with items inside the bins they were actually from my apartment. Those were not the items that were originally in the bins so you can imagine how much you can fit in 2 2 gallon bins. There was also plenty of other items missing as well.
  It took weeks to get responses from corporate and when I did receive responses they were smug and dismissive as if they did enough for me and I should be grateful. They wanted itemized lists of everything I was missing but I can’t tell you everything I’m missing because again they were packed away and I’m sure it will take some time to figure out what all was in there. What was missing was irreplaceable sentimental items from my entire life and childhood and young adult life. I asked corporate what price tag she would put on those items and she again dismissed me. So because I can’t put a price tag on those items I am choosing to warn others of what may happen by living at a Hawthorne.

• Review fromRyan H

  Date: 07/06/2023

  1 star
  I am writing to bring to your attention a severe and ongoing issue of mold infestation within my apartment at The Grove at Stone Park located in *********, *******. Despite multiple attempts to address this matter with the administrative staff, the mold problem remains unresolved, posing a serious threat to the health and well-being of my family. This letter serves as a formal dispute and a demand for immediate action to rectify the mold issue.According to the lease agreement, it is the responsibility of the management to ensure a safe and habitable living environment. However, the presence of mold in our apartment has been a persistent problem for an unacceptable length of time. We have documented mold growth in various areas, including but not limited to bathrooms and bedroom. Additionally, we have obtained written statements from medical professionals, including doctors and nurses, confirming that the mold exposure has adversely affected the health of our children, aged between 5 and 11.It is important to note that the failure to address mold issues in a timely manner is not only a violation of our lease agreement but also a breach of ******* state laws and regulations governing the rights and responsibilities of landlords and tenants. Landlords are required to maintain the premises in a habitable condition, free from defects that *** jeopardize the tenants' health and safety. Mold, as recognized by the ******* ********** of ****** Health, poses significant health risks and should be addressed promptly by the responsible party.

• Review fromCody S

  Date: 06/12/2023

  1 star

  Cody S

  Date: 06/12/2023

  Run for you life. This apartment complex is absolutely disgusting, not well maintained and UNORGANIZED & UNPROFESSIONAL. Lived there for 1 year and had 3 property managers, 2 assistant property managers, and several maintenance guys were gone through. If you want to deal with constant change in a community then look no further than Midora at Woodmont. I left, and gave proper notice with my intent not to renew, and even gave an intent to vacate, no response, no call nothing. Then emailed that I had vacated (twice) and still no response, like what are you paid to do ignore emails. Poor customer service. The property proceeds to drop rent into my portal as if she never got my email or emails. $2200 for 1 bedroom apartment that looks like a MOTEL 6, but one thing about this place they don’t leave the light on for you, and THE ROACHES & BUGS ARE FREE. Maintenance work orders closed but never entered my apartment Over the year I was there, cars broken into, consistent drug deals done right in the parking lot. Very unsafe environment. Trash and liter all over the place, especially when they didn’t have maintenance trash at the compacter got so bad several times i had to call out to Tamarac Code Enforcement, just to somewhat get it under control for a day or 2, but heaven for bid you leave your Valet trash can outside in tact, they would fine you $$$, they should have been fined for consistent liter and trash, and black mold in the hallways. This placed should be condemned, with all the mold, bug/roach infestation. Just make sure you have your pictures and documentation when you move out, of pictures, emails with no correspondence from the “so called managers in the office” because you will need it for your day in court. The day I drove off that community for the last time, I felt like I had been in jail forever, and said to myself “I’m free from this ****”. Potential residents reading this review please do yourself a favor and take it serious before signing a lease.
  

  Hawthorne Residential Partners, LLC

  Date: 06/14/2023

  We extend our sincerest apologies to you for your experience at Midora at Woodmont. Your feedback is very valuable to us, and we believe that as part of our commitment to offering the finest customer service, we can learn and grow as a community now that your concerns have been brought to our attention. We have an excellent well-rounded team at the property and expect that they will provide the finest customer service each and every day as part of the Live It! experience our company is fully committed to delivering.

• Review fromLee Ann H

  Date: 05/02/2023

  1 star
  This place is very unprofessional I went up to get my money back because they said I got denied, I didn't receive no phone call or email, they told me it would be four to six weeks and I haven't receive it yet. So I call customer service and my money order had been cashed. So if was denied why would they cash my money order. And I will be filing a law suit against them also. They do not answer the phone, they just let it ring I will suggest that if people want to stay somewhere don't choose this place at all.

• Review fromMelahni Rosa C

  Date: 05/01/2023

  1 star
  The leasing agent not only CONTINUOUSLY gives misinformation to get you to apply and take your money . they also do not refund you in the amount of time time that they state that they will . Do not move to this place . Horrible and unprofessional don’t even waste your time with this dump .

• Review fromMiranda L

  Date: 05/01/2023

  1 star

  Miranda L

  Date: 05/01/2023

  Avoid renting from this company's properties!!! Unless you like your "luxury" apartment to come with clogged drains, painted over hair, dog feces everywhere on the grounds, old, rusted out appliances and a property manager who does very little. I spent the winter trying to get them to work on, then finally replace, my entirely way too old HVAC unit that was completely encased in frost. After several times of placing a work order in for it, and the maintenance team attempting to work on it, I had to try and enlist the help of the property manager who did nothing until I pestered her enough. They did finally replace the unit, at the beginning of spring. My energy bills had skyrocketed and I had to ask for reimbursement twice from the property manager. Hawthorne Properties offered me a 100$ giftcard, that wasn't enough to cover my loss, so I asked for another after showing my bill comparison. That happened in March (2023) it is now May (2023) and I'm still waiting for that second card. A company that profits 100-500mil a year can't even cover their own problem. Please see my Google review for pictures of the mess.
  

  Hawthorne Residential Partners, LLC

  Date: 05/04/2023

  Thank you for reaching out with your concerns. As noted in your review, the HVAC unit in your apartment home has been replaced. We will reach out to you directly concerning concessions for the time delays. Thank you,
  Regional Manager
  Hawthorne Residential Partners
  

• Review fromJohn H

  Date: 04/23/2023

  1 star

  John H

  Date: 04/23/2023

  My girlfriend and I moved in Feb of this year under the old management. They were just great, which is why we decided to rent. Since we moved in the upstairs neighbors instantly became a major issue. They own 3 large dogs which run laps right above our heads all night long. They constantly are slamming and banging items, stomping loudly, and slamming their doors and windows. They decided to go to the manager and make things up about us saying we blast our music and TV and smoke cigarettes, which we don't. I called the old management company to clear all this up. They came over, verified I don't blast anything and verified nobody smokes. They knew these people were just making things up to try and get us into trouble. The old management company beleived us and just laughed it off, like they knew these people have been an issue before. Now this new company Hawthorne took over 2-3 months later after we moved in, about 4 week ago. The neighbors went to the new management and complained again about the same thing they complained about months back and was resolved. Now I'm getting letters on my door saying we are violating our lease by making noise and smoking. This is INSANE. This Hawthorne management company is straight up out of their bloody minds. This constant lieing and false allegations and harassment is absolutely ILLEGAL. My girlfriend and I make absolutely 0 illegal noise and simply do not smoke, she's allergic and has asthma and I get light headed and sick if I smoke. If the harassment doesn't stop we are leaving and or calling the Police. I personally know the Lieutenant and Sheriff and the DA here in Asheville. If you all keep harassing and defaming and lieing about us, there's going to be a visit. The neighbors and this management Hawthorne company are now messing with my livelihood, safety and security.
  

  Hawthorne Residential Partners, LLC

  Date: 05/01/2023

  Thank you for your feedback on your experience in your community. We strive each and every day to LIVE IT for our residents at each of our communities. Can you please reach out to your community directly to speak about this issue further since we could not find your name or email address listed at any of our Asheville communities? Once we have a little more information, we will be happy to reach out to the parties involved and see if we can resolve your issues.
  Thank you!
  Regional Manager

• Review fromJada M

  Date: 04/13/2023

  1 star

  Jada M

  Date: 04/13/2023

  This is not a good company to rent from . I live in yesteroaks in Greensboro NC. I have put in 6 request since September of 2022 and my air still has not been fixed upstairs . All they keep doing is saying the unit is not big enough to service the townhouse and the air ducts have not been cleaned in 5 years which is not my problem . I plan on seeking legal action because this is unfair . I pay 1300 a month to live here and I am HOT EVERY NIGHT. This company does not care about the people that rent from them only the money . There is no reason I should have to go through this. I have complained over and over again and no results . I went to the actual office today and they wrote a note. This company owes me money back for all the hell I have gone through in the 8-9 months I have lived here . It has been awful.
  

  Hawthorne Residential Partners, LLC

  Date: 04/14/2023

  I apologize for the inconvenience of the air not working. Looking back at all of the work orders for Ms. ******, the first work order I see for the a/c unit is 2/24, the maintenance stated they changed the air filter and the unit was working. The next work order for the a/c came in on 4/6 and then 4/14 where they tried to adjust vents for better air flow and on the last work order the hvac system was frozen due to thermostat being set to 63 degrees. The unit outside is less than 2 years old. We have also scheduled for the ducts to be cleaned which will happen on Monday 4/17. I have spoken with Ms. ****** and agreed to let her out of her lease with a 30-day notice.
  Area Manager