Reviews
This profile includes reviews for Hawthorne Residential Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromGordon D
Date: 03/25/2023
1 starGordon D
Date: 03/25/2023
NOT VETERAN FRIENDLY, safe, or secure as advertised....
How can a company win a Power Rankings Top Management Award for 2022 when their Business Partner LMS Parking continues to have a horrible track record providing good service. Only one of the major issues happening behind the luxury façade being presented.
As addressed by the BBB last year; On May 19, 2022, BBB submitted a written request to the business asking them to address the pattern of complaints. As of June 15 2022, BBB has not received a response to the pattern or 17 unanswered complaints currently on file.
Clearly a management problem between LMS / Hawthorne Residential / and The Koury Corporation
Hawthorne Residential Partners, LLC
Date: 03/27/2023
******,
We are aware of the incident that occurred over the weekend. LMS does monitored the parking at the complex. The property does have designated guest parking and all other parking areas are monitored. If you need any additional assistance from our staff please feel free to stop by the leasing office.
Thank you,
Regional ManagerGordon D
Date: 03/27/2023
It’s not the availability of parking that’s being discussed, but as you also highlight, it’s the incident. In addition to Safety and Security that’s clearly now lacking, living in a “top notch apartment complex like Hawthorne”, a resident should be treated with dignity and respect. This young lady was pregnant and there was zero respect. We do not pay the amount of rent to live in this “top notch” community to be treated like we’re thugs. So I will assume it’s ok for these actions to be dismissed?Hawthorne Residential Partners, LLC
Date: 03/28/2023
******,
We have reached out to LMS to address these concerns. Thank you for bringing to our attention.
Regional ManagerGordon D
Date: 03/28/2023
Dear Regional Manager,
Thank you for addressing the concern with LMS and their lack of performance and respect for your customers. It would be nice for my pregnant friend to be formally apologized to by VMS and her money returned. I'm sure you would expect the same if your family or pregnant friend was treated similar in a place you call home. Also, I must ask you to resolve the ongoing issue with the non-secure security gate that has led to a recent break in and theft on the property. I'm actually surprised the gate isn't fixed already given the series of ongoing events, however it is apparent that the management team on the ground does not have authority to directly manage their supporting service contracts and the answer is somewhere between you and them. Please advise of how we can resolve this issue.Hawthorne Residential Partners, LLC
Date: 03/30/2023
We have addressed with our third party the incident that occurred. The gate is scheduled to be repaired. If you need any further assistance, please reach out directly.
Thank you,
Regional ManagerGordon D
Date: 03/30/2023
Thank you for ensuring this safety and ongoing security issue is finally being addressed. In regards to LMS Parking, your 3rd party contractor, should we ever expect an apology or return of funds? Accountability and Responsibility is hopefully something a Regional Manager understands in this line of work and as you have noted, the responsible party is clearly LMS, however Hawthorne remains accountable for the actions of their subcontractors, no? Please advise. Thank you.Hawthorne Residential Partners, LLC
Date: 04/03/2023
******,
We have reached out directly to you to discuss further.
Thank you,
Regional ManagerReview fromDestini F
Date: 02/13/2023
1 starHorrible place to live. Unsafe grounds and extremely crooked team working on the grounds. Kimberly S****** you and your maintenance team are fraud. How dare you charge a previous tenant an extensive amount of money for damages that were already in the apt prior to move in. Then when the tenant tries to show you email and pictures with dates to support the claim you completely ignore it. That’s how I know you and your team Miss S****** are out to get money illegally from prior residents. Lying on paperwork about damages that were never caused by tenant is a criminal charge if proven in court. My lawyer is now investigating along with others in regard to this matter. Please believe me you have the right one. On a side note do not move here, as you can see from my review, the news and others reviews, this apt is going downhill. Just look up Preakness and you’ll see. They have a 3.7 overall and it’s for a reason. Enter at your own risk.Review fromRandall S
Date: 12/14/2022
1 starRandall S
Date: 12/14/2022
This is regarding Madison Woods Apartments:
I would first like to say that this review is not directed towards maintenance, and all towards the office staff. I have lived here since 2018, and been through 3-4 different management companies since. The office is a revolving door of employees, and understandably so. The office always sends “helpful” emails inviting us to contact them with any questions, concerns or maintenance issues; however, when you do…. It seems to fall on the least of empathetic ears. My dishwasher has been broken for 25 days, and my sink has temporarily been shut off so maintenance could fix the dishwasher and garbage disposal too. Maintenance informed me that they would be in first thing the following morning, but as the afternoon arrived, I still had not heard anything. I emailed Alden to let him know if this, and he replied that maintenance would be here shortly. Of course, maintenance was right over following that email. Alden happened to be on the phone when they arrived BASHING me saying “I don’t even know why she’s emailing me”. For someone inviting us to email them with issues, it’s disheartening to hear comments like this from a PROPERTY MANAGER!!!! Especially when I do not have use of a sink or dishwasher!!! My son was also locked INSIDE my apartment for 2 hours one day because my door was jammed. Instead of the office showing sympathy when my fiancé rushed in the office in a panic, the staff turned and went into their individual offices shrugging it off saying maintenance would be there “as soon as possible”. NOTHING is an emergency to this office, and if you come with concerns, they WILL speak negatively about you, only acting like your concerns are insignificant! There’s a laundry list of other issues, but if anyone is looking to move to a community where concerns are taken seriously, this is NOT that community!Hawthorne Residential Partners, LLC
Date: 12/15/2022
Dear ******,
Your feedback is very valuable to my team and I here at Madison Woods. I truly believe that as part of our commitment to offering the finest customer service, we can learn and grow as a community now that this concern has been brought to my attention. I would love to schedule a time to sit down with you and further discuss your concerns about dishwasher. You e-mailed me on 10/6/2022 saying that you have fixed your dishwasher which I forwarded you the e-mail. You made us aware that your dishwasher was not working on 12/13/2022 & we replaced the dishwasher on 12/14/2022. Please let me know when you are available. I can be reached at 336-854-1167 or [email protected].Review fromLisa C
Date: 12/01/2022
1 starAvoid this place at all costs!! This is not a luxurious, gated apartment as is advertised. We have had nothing but issues since the day we moved in - apartment was filthy, roaches, spiders, slow maintenance and the security gates have not worked since we moved in. The management takes no accountability and states its due to lack of employees or third party vendors who have to fix the gate. While I can empathize with that, we chose to pay more and live in a gated community for security reasons - and we are not getting that basic service. They basically ask us to understand and will not consider any compensation or breaking of the lease. I am certain if I had similar excuses for not paying rent, they would not find it acceptable nor would they be understanding. I am extremely disappointed in this apartment community - and will be seeking legal counsel.Review fromKate D
Date: 11/29/2022
1 starKate D
Date: 11/29/2022
Firstly, my complaint has nothing to do with the actual complex I live in. This complex office staff are great and do the best they can. The problem is this company is money hungry and does not care for its tenants. Rent was raised 30% this year. I am barely making ends meet because they left me no choice. There is still construction going on here and they are burning things almost every day I can't even open my windows or go outside. The parking is absolutely terrible, and the solution is to have my visitors walk almost 1/4 mile just to visit me. Their parking is a problem at every location they own because they do not think of their tenants. Also, they made an agreement with the local water company to charge a $43 "admin fee" and then add the water usage to every bill. For 1 person I am paying over $50 a month for water! I have never paid that much anywhere else. I'm not sure how all of this is legal, and I wish I knew about all of these things before I moved here. I will not be renewing or living at a Hawthorne residence ever again. And I want to repeat that this is NOT the complex office problem. It is a company problem as the office has even tried to work with higher up to make things more manageable here for us tenants.Hawthorne Residential Partners, LLC
Date: 12/01/2022
Hawthorne Residential Partners understand the challenges that inflation has brought forward which has significantly impacted home prices and rentals. Our pricing is within fair value of the market and surrounding apartment communities. Additionally, management understands the implementation of permit and visitor parking impacts convenience for visitors however it was necessary to prioritize resident parking. The community meets proper zoning requirements for parking however we are continuing to evaluate a possible solution for additional parking. Brunswick County is the fastest growing county in North Carolina and among the fastest in the country. With that, development is inevitable however the direct impact to your community should be short term. All utility billing is in compliance with the North Carolina Utilities Commission and local regulatory practices. As a management company, Hawthorne Residential Partners strive to provide all residents with the best quality living experience and will continue to do so at all communities.Review fromOshea W.
Date: 10/19/2022
1 starOshea W.
Date: 10/19/2022
I contacted Hawthorne Residential Partners for the 5th time this week to complain about Reserve at Lake Irene, one of their properties. This morning, Sanjuna, a nasty disgusting human being answered the phone with a repulsive attitude. She said the lines are recorded so I hope this is true because the call needs to be reviewed. She also hung up on me, I was professional the entire time. Each day someone tells me a manager will call me back to address the check that lake Irene lost, and no one ever calls. lake Irene shut me out of the system, and I can no longer see my rent payments or make payments online. My checks were placed on Carrie's desk, the assistant property manager at lake Irene, and my check went missing. I received no apology from the Sydney, the property manager or Carrie as of today. Someone in the office is stealing checks and doing shady business. Carrie is absolutely strung out on some type of substance, and I do not think that checks should be left on her desk.
Management needs to return my call so the issue can be resolved. In addition, the buildings need to be inspected for safety, anyone can see the buildings are separating and in poor condition. The apartments are infested with roaches and crime is high; weekly police are called. Last night cops rushed through the apartment complex with silent lights, trying to catch someone in the act, police cars and undercover cars. It is extremely unsafe and unsanitary here. The apartments need to be demolished.Hawthorne Residential Partners, LLC
Date: 10/28/2022
Dear *****,
Thank you for taking the time to leave your feedback regarding Reserve at Lake Irene.
I would love to schedule a time to discuss these incidents with you and see how I can assist and improve your experience.
Please let me know what works best for you. I can be reached directly at KR*******@hrpliving.com
Thank youReview fromM. M.
Date: 08/24/2022
1 starM. M.
Date: 08/24/2022
This property is by far the worst property I have ever rented from. We have electrical issues in our unit including sparks coming from our outlets. Our unit and building are infested with cockroaches. Our lease is false and lists appliances we do not have in our unit and we are being charged for fees not listed in our lease agreement as items we are liable for. We have contacted the property management and area managers multiple times and received no response. The maintenance requests have been ignored and at the cost of our safety. This company should not be in business and has consistently been putting our health and well being at risk. Do not rent with them, they have no integrity and are dishonest and careless of their tenants.Hawthorne Residential Partners, LLC
Date: 09/06/2022
Hi ******* *********,
I am responding to your recent notice to the BBB. I am the Regional Manager of Avenues at Holcomb Bridge. I have spoken to ****** and ***** about their concerns with their home. The concerns you listed below were the same as the ones brought to my attention by ******. The lease was explained to both ****** and *****, the stove top addendum is attached to the contract because some of the apartment homes have a flat top stove. ****** and ***** do not have the flat top stove and we can remove the addendum with their initials and the Community Managers' initials, date, and time noting we are removing the flat top stove addendum. ****** had concerns about why they were being billed for common area electricity. I reviewed the contract and there was a page that was not sent to them explaining the common area electricity. I credited all the common area electric fees from move-in to 9/30/2022. I also provided both ****** and ***** a 30-day notice informing them per the contract that they would have common area electric starting 10/1/2022. The contract was highlighted which allowed for the changes with a 30-day notice.
I also added their home to pest control and we are scheduling a new vendor to treat their building. During the treatment, we will inspect the surrounding apartment homes looking for any concerns with housekeeping. I also explained to both ****** and *****, that I would not be able to share information with them if there is an issue with any of the neighbors.
The concerning service request that was brought to my attention has been taken care of. The microwave that was cutting off, needed a dedicated line to the electrical box. An electrician was contracted out and made these repairs. The community manager completed a few other repairs and cosmetic concerns that were brought to our attention. The mirror and flooring concerns will be completed by 9/15.
Thank you for allowing us to make things right. If you have any other concerns our new Community Manager Nathaly or myself will be glad to assist.
Sincerely,
Tina P********
Regional ManagerM. M.
Date: 09/06/2022
Hey Tina, I appreciate the response. The concerns are the same because on the documents we signed at move in, there was a line that asked preferred name and I listed mine as “*******”. Perhaps it was missed when we submitted that contact info. I will be more than happy to take down any and all negative reviews pending the completion of all the issues we covered over the phone. Currently, however, the microwave remains unusable and now there are large holes throughout several areas of our ceiling and walls in our kitchen with no eta as to when we can see that rectified. I eagerly await the response from managementReview fromKay C
Date: 08/15/2022
1 starThis is the worst apartment complex in all of Greensboro, NC the management is the absolute worst. They don’t answer the phone nor answer emails.
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