Complaints

This profile includes complaints for Renewal by Andersen of Central North Carolina's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Renewal by Andersen of Central North Carolina

  4250 Regency Dr Ste 101 Greensboro, NC 27410-8165

  
• 

  Renewal By Anderson

  2909 Orville Wright Way Wilmington, NC 28405

  
• 

  Renewal by Andersen of Central North Carolina

  105 Sigma Dr Garner, NC 27529-8543

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been soliciting door to door rudely and aggressively in our neighborhood monthly for the last few months. It happened again Tuesday this week and it made my wife very uncomfortable. Stop the soliciting at my house/property. The salesman was yelling his sales pitch after my wife closed the door. Unacceptable.

  

  Business Response

  Date: 05/15/2025

  Mr. ******************* reading your note with BBB, my team did some research. 
  
  Our records show that one of our Agents first knocked your door on 3.15.2022 and seven months later on 10.24.2022.  Two years later on 7.26.24 we knocked again.  And a year after that, and most recently, we knocked on 5.8.2025.  These are the only times Renewal by Andersen has been to your home as we try to be very respectful of the number of times we visit the same neighborhood.
  
  Maybe canvassers from other companies have been mistaken as our Renewal by Andersen Team.
  
  We have also researched who the Agent was that most recently called on your home.  This particular agent is usually quiet and kind.  He, however, has been coached based on your input.
  
  We will add you to our Do Not Knock list to avoid any future issue.
  
  Thank you,
  
  *****

  Customer Answer

  Date: 05/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not stop mail solicitations. I have contacted them twice by phone to request removal from their mailing list. I have never done business with this company or requested information, quotes, or expressed any interest. I am on the *** and Do Not Mail or solicit list yet still continue to receive their solicitations after multiple requests for this to be stopped and be removed from this list.

  Customer Answer

  Date: 02/08/2025

  **** *****

  **************************************************************

  

  Business Response

  Date: 02/11/2025

  Mr. *****, 

  I will personally follow up on this today.  There are many communications that are already in the pipeline and therefore you could receive something in upcoming weeks.  But after that it should stop.  Thank you for reaching out.

  *****

  Director of Marketing

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the company last October because of a rotting situation on a window sill. A technician was dispatched who found some external s**** caps were missing and there was a crack in a liner piece. He indicated that the rotting issue could be caused by this, and took measurements for a replacement piece. I followed up with the company several times, receiving various excuses. Today (1/8) I received an email from **** *********, a Renewal by Andersen Service Assessment Specialist stating they "deemed that the rot did not stem from an installation related water leak." I do not agree with this conclusion by people who have not actually seen the issue.

  Customer Answer

  Date: 01/08/2025

  We are not the original buyers of the window in question as the previous homeowner had it installed. However, the Renewal by Anderson warranty transfers with the house so it does extend to us. In fact, they were out previously for an issue with a different window and it was covered under this warranty. I hope this answers your question.

  Customer Answer

  Date: 01/08/2025

  Here is the location of the office the warranty would be thru. Thanks!

  Renewal by Anderson Replacement Windows in Central North Carolina Triad
  ***************************************>Suite 101
  **********, *******;27410
  Phone
  ************

  

  Business Response

  Date: 01/09/2025

  Mr. ******,
  
  Thank you for reaching out. We would be glad to arrange an in-person assessment to discuss the issue in more detail. Please expect a call from our Service Scheduling team by the end of the business day.

  Hailey

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I am doing so because in addition to this response, the business has also called me and set an appointment to replace the rotting window sill.

  Thank you for your assistance in resolving this issue.

  *****

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2017 we met with a Renewal By Andersen sales person and ordered windows and a sliding glass door. The installation was started in January 2018. The installation was not done correctly, and the company did make some attempts to fix the issues. There are still two issues:- A safety device is missing from one window, which has causes us to fail the inspection by the Watauga County building inspector - A piece is missing from one pair of windows Unfortunately, the person from the ***************** (****, I do not have his surname) who made several repairs at our home is no longer doing that type of work. **** was wonderful to work with, and he ordered the missing part, but it was never installed. The customer service person who was assigned to my account (***** ******) was wonderful to work with in 2017 - 2019. Unfortunately, she has moved into a new position, and although she still answers the phone when I call she refuses to give me the name or number of someone who should be responsible for fixing things.Note: The services department would be happy to do the work, as long as I pay them. This is ridiculous, even though I understand that the services department needs to show a profit, I already paid $32,978.25 for the windows and I should not be paying the service department to come out and fix mistakes made during the sales and installation process.

  

  Business Response

  Date: 01/08/2025

  Mr. ********,
  
  Faith and **** are no longer with the company. It does look like we attempted to contact you on October 13th, 2022 and October 18th, 2022 to discuss any outstanding concerns on the account, but we were unable to get in touch and our messages were not returned.
  I am happy to have someone in our services department reach out to you by end of business day today to discuss further.
  
  Thank you,

  Hailey

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I contracted with *** to replace windows in our home on 3/29/2024. We replaced a total of 10 windows. Eight (8) of the windows on the front of the home were changed from single windows to double slider windows. Someone came out to measure the windows on 4/5/2024. Windows arrived for installation on 6/12/2024, however, 8 front slider windows were the wrong style from what we selected . The correct windows were installed on 8/5/2024. On 9/16/2024 I reported to *** that I saw ***** spots in one of the tracks of a lower level front window, which may indicate water. A repair technician came out on 9/24/2024 and caulked around the window. On 9/26/2024 I contacted *** to inform them that the upper level window above the one I reported on 9/16/2024 must also have a water issue because water was pooling inside the wall in the bedroom. On 9/28/2024 someone came out to address the water in the wall by cutting out the sheetrock and allowing the wall to dry out. On 10/7/2024 a technician came to replace the sheetrock and mud the wall in the bedroom. On 10/15/2024 someone came to paint the bedroom wall, but stated the quality of work done on 10/7/2024 was poor quality. He turned out to be a ** manager. He didnt do any work that day but instead returned on 11/7/2024 to redo the sheetrock. He then returned on 11/22/2024 to sand and paint the wall. On 11/29/2024 I sent pictures to *** stating the work completed on 11/22/2024 was not up to par. The walls are blemished and not sanded well. I should not be able to see an outline of where the sheetrock was replaced, in my opinion. ***** from Administration contacted me on 12/4/2024 and I explained my dissatisfaction.

  

  Business Response

  Date: 01/02/2025

   

  Ms. ********,

   

  We have taken all of the necessary steps on our end to eliminate the water intrusion and rectify all water damage that resulted from this issue. If you are not satisfied with the finished work, we would be happy to send another representative out to look over the area and determine next steps.

   

  Please expect a call from our service department to discuss further.

   

   

  Thank you!

   

   

   

   

   

  *****

  Customer Answer

  Date: 01/05/2025

   I am rejecting this response because:
  
  RBA contacted me on 12/11/2024 and scheduled a representative to come out on 1/10/2025. At that time we will determine if RBA can rectify the issue themselves or if a professional painter needs to be contacted instead.
  

• Initial Complaint

  Date:08/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had anderson window install new windows and doors on our house. Since then they have had to come back 6 times for repairs. They were here last week and already need to come back to fix an issue from last week along with two new issues they created. We spent $40,000 for this project. It should not require multiple repairs that are clearly installer error and poor product quality. Not to mention the lack of consistency in the install. Some windows are set two -three inches deep while others are much less causing blinds to fit inconsistently. The fact that no one except repair guys have come to follow up (at this point I would expect to see a supervisor or manager) shows how little the company cares. When I posted a complaint on ********* they called to sell us new windows.

  

  Business Response

  Date: 08/14/2024

  This is not our customer.  We do not service this area.  Thank you.

  Customer Answer

  Date: 08/15/2024

   I am rejecting this response because:
  They are the ones that installed our windows at ******************************** 
  ********************* was our sales representative. I have spoken with The office. 
  
  

  Customer Answer

  Date: 08/20/2024

  I spoke with their sales person, *********************, this past week. He stated that this is the office he sells for.  See attached text pic conversation.  I also spoke with the office and the confirmed they were the ones to install our doors and windows. 
  the hose they installed at is 

  ***************

  ******************

  Oir names are ****** and *************************

  

  Business Response

  Date: 08/21/2024

  *****************,
  
  We apologize that this has been your experience. I did confirm with the ****************** that we were able to get in touch and schedule our Coastal Production Manager to complete a job site visit today. We appreciate your flexibility in allowing us to come out same day to complete an assessment.

  Hailey

  Customer Answer

  Date: 08/29/2024

   I am rejecting this response because:  

  I did not receive a message prior to this one asking about complaint. The situation has yet to be resolved, but they did send some people out to plan a resolution. However we have not heard back from them about when they are coming to fix it.  Why is this closed without confirmation from me?

   

  Very annoyed that every other message has come through and I have replied but you just close it. Please post this response with my complaint. 

   

  Thank You,

   

  *************************

  
  
  
  

  

  Business Response

  Date: 08/30/2024

  *****************,
  
  It does look like service parts have been ordered for your project. The service department plans to be in contact with you today to update you with next steps.
  
  Please let us know if there are any additional questions at this time.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20 Anderson replaced 14 windows in my home. The process was to take 3 to 4 days. They did it one day and in so doing damaged my house and property.in several locations. They promised to fix the damage. To date, May 15 they have not. I believe they have no intention of doing so. This is why I believe I need your help.I do intend to address the large sum of money I paid. If you could help me with this that would be great. If not I will take this up at another time.

  

  Business Response

  Date: 05/16/2024

  ******************,
  
  We did reach out to you in early April to get you on the schedule for service. This service included repairing the siding and gutter guard. We offered a service date of 04/26, but you were unavailable so we put you on the calendar for 05/06. The installer who came out to your home on 05/06 confirmed that all services were complete. You did not agree, so we did send out a technician to your home today to complete a walk through with you. The technician that visited your home today confirmed that at the end of the appointment you were satisfied with the project. Please let us know if there is anything else that we can do to improve your experience.

  Thank you,

  Hailey 

  Customer Answer

  Date: 05/16/2024

   I am rejecting this response because:
  None of this is true. I have documents and photos to prove otherwise. This is how Anderson has treated this problem right from the start.
  
  

  Customer Answer

  Date: 05/29/2024

   I am rejecting this response because:

  The Tech (*******) came out and did very little. He tried his best to pass the problem along to me.

  I was just visited by his superior and he says he will send out a crew and address all my issues. How ever I have my doubts, based on some the ways he said he would do the repairs. He wants me to stop the compliant. I agreed as soon as I felt all the items were addressed.

  This would not have been possible without your help. Please stay with me until everything is complete.

   

  Sincerely

  ***

  
  
  

  
  

  

  Business Response

  Date: 05/31/2024

  Good Morning,

  I understand that *********;has rectified any outstanding issues you have.  If there is anything else we can help with please let us know.

  ******

   

  Customer Answer

  Date: 05/31/2024

   I am rejecting this response because: **** and **** showed up and made things worse. They glued the shutters to the house. Now I have to hire a painter to paint them. **** showed me the can of paint and said he would trade it for me taking down my post with BBB. He left with the paint. **** would not remove the siding so I could examine the mistakes. He did say that you only need two nails to hold the siding and they can be in the **** This is not true. But I think he knows what is behind the siding. You need to remove several pieces of siding to examine the mistakes. **** never addressed the damaged done to my gazebo.
  
  
  

  

  Business Response

  Date: 06/03/2024

  
  After the completion of the installation on March 20th, 2024, the customer signed a zero defect form and confirmed that everything was completed to their satisfaction.
  
  Once we were notified that there were a couple of items the customer was concerned about, one of our Production Managers, ****, met with the customer on May 29th, 2024 at 12pm. After a short conversation and a walk through with the customer, **** agreed to have a 3rd crew go out and paint the shutter plug heads that our technician had offered in a previous visit. The customer had concerns about damaged and/or broken nail fins on his existing siding, **** agreed to have **** and **** remove siding wherever the customer wanted it checked to prove it had been replaced. Upon this inspection the customer found 1 piece that had nail fin damage and we agreed to replace it. This was done as a goodwill gesture. The customer had painted his shutters a custom color and the plugs used were as close to a match as could be provided.
  
  We have not received any information or documentation regarding damage to the gazebo.
  
  A completion call took place on May 30th, 2024 and the customer confirmed again that everything had been completed to his satisfaction.

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive advertising

  

  Business Response

  Date: 05/15/2024

  Ms. *****,

  Thank you for expressing your unhappiness with a Renewal by Andersen Marketing piece.  Unfortunately, I am the Marketing Director for Renewal by Andersen of Central North Carolina.  If you could reach out to your Renewal by Andersen in ****, I know they would appreciate your feedback.  

  Thank you,

  *****

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2023 I had new windows put in my renewal by Andersen. I was well until I noticed on a large crack high on my siding as I was showing my new windows to some family members. The damage to my siding that was not there prior to the window installation. After I called renewal by Anderson, to inform them of the damage to see what can be done; they told me that they believe they were not at fault for this damage. However, I am positive that they were at fault as there was no damage prior to the installation, and the damage done is no more than 3 feet away from the window that they were working on. The damage also looks to have been done by a ladder, hitting the siding, which there was a ladder in use for that particular window.

  

  Business Response

  Date: 10/24/2023

  Good Afternoon ******* Family.  Thank you for the feedback.  We have done some additional investigation and have determined that crack was not there prior to our measuring of your new windows.  While it is hard to imagine we could have caused that damage given the location in proximity to the window, we are happy to assist in replacing it.  We will be reaching out to you for follow up appointments to replace that piece of siding.  Please feel free to contact us with any further questions or concerns.

• Initial Complaint

  Date:10/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing, again, to express my deep disappointment and continued frustration with Renewal by Anderson's persistent and intrusive marketing tactics. I have reached out on multiple occasions to request that my information be removed from your marketing lists. The latest piece of communication from your company, which you dare to call a "thank you letter", is nothing short of a pathetic excuse for acknowledgement. I want to make it unequivocally clear that I have on intention of ever doing business with your company again. Moreover, I am committed to sharing my negative experiences via BBB complaints, as long as your company continues to harass me through these incessant marketing schemes. I implore you to actually take action this time and cease any further marketing attempts. Please work on your approach to improve customer relations and marketing practices. Given the $97,000+ I spent on windows/doors and the pathetic level of customer service I received for the price paid, and apparently continue to receive given your never-ending incompetence, you have a significant amount of work to do.

  

  Business Response

  Date: 11/08/2023

  Ms. ******,
  
  We alerted all of our partners in January of 2023 asking them to remove you from all future communications.  I am so sorry you continued to receive marketing tactics.
  We have resent your information and will confirm with each of our partners that they have indeed removed you from their lists.
  Again, I apologize for any frustration we have caused.
  
  
  Sincerely,
  Jodie M
  Director of Marketing