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Business Profile

Bank

United Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for United Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

United Bank has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • United Bank

      301 E Arlington Blvd Greenville, NC 27858-5017

    • United Bank

      300 Sunset Ave Rocky Mount, NC 27804-5736

    • United Bank

      202 Craven St New Bern, NC 28560-2152

    • United Bank

      2999 US 17 S Chocowinity, NC 27817

    • United Bank

      907 E Fire Tower Rd Winterville, NC 28590-9398

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am contacting you regarding an account that appears on my credit report under your companys name, which I believe was fraudulently opened in my name as a result of identity theft. I did not authorize this account, and I am a victim of identity theft, as documented in a complaint I filed with IdentityTheft.gov.Upon reviewing my credit report, I discovered a UnitedBan account with the following details, which I do not recognize and have never used:Account Number: ***************Date Opened: 12-01-2021 Current Balance: $21,225 I request that you take the following actions:Investigate the Account Please conduct a thorough investigation to verify my claim of identity theft.Remove the Account from My Credit Report This account is inaccurate and negatively impacts my credit report and score. I request that it be promptly removed.Provide Written Confirmation After investigating, please provide me with written confirmation of your findings, including details of any actions taken to address this dispute.

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday August 15th I went in to have a cashiers check made. Upon arrival they informed me they had once again went up on their fee for cashiers check. At this time I requested to have my account closed in which the response was all they could do was empty my account at the time. I agreed to this and took my cash I had in my account putting my account at $0.00. Fast forward to August 16th and I have an over draft in my account of ***** dollars. Since I did have some bills to pay I drove to the atm located at this location to deposit ****** dollars back into the account. Their ATM then ate 60 dollars in 5 dollar bills and spit a 100 dollar bill back out. I then went inside and informed them of the situation and they said it was not their problem that they didn't manage the **** All they could do is file a dispute and a manager would have to do this and also could not address the overdraft in my account at the time. How convenient. As always little remorse was shown and I was told I needed to be nicer. Also they allowed a fraudulent company to bill me for 200 dollars after I requested it be stopped. This happened 2 months prior to the current incidence. I spoke with ***** who assured me she would handle this herself. After numerous messages left I never heard back from her and I finally gave up on the matter. This is not right to treat people like this especially when dealing with their hard earned income. They have charged me overdraft fees numerous times due to their negligence of waiting ***** hours before posting small charges onto your account. I would love to have this issue resolved and be refunded my ****** dollars that are owed to me by United **************

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****y today I went into ************* NC branch of United Bank to close 2 accounts. ****** **** said I could not close this account. She locked card where I could not use to pay water bill at residence where my sister last lived. I keep water and lights connected because I want people to think someone is living in house and pay bills out of this account like I always have. Account in question is *********0.

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