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Business Profile

Mailing Services

The UPS Store #2532

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31, 2022, I shipped a small wall cabinet from The UPS Store #2532 located in *********** NC to my home in ******, Mexico. The clerk did not inform me at the time that paperwork would be needed to be obtained prior to shipment, and it could take several days to get the appropriate paperwork. I did not know this at the time. I paid $315.59 for the shipment. Without the appropriate paperwork, the package was returned to the UPS Store in ********** by Customs. It had been damaged in transit. My husband was able to pick it up approx. one week later and was told it was ineligible for refund. I complained and was told the owner of the UPS Store would contact me. I finally received a call from the USP "Hub" in ********** on May 11. Even though I had filed a formal complaint against UPS, (Case #C-*********0 on April 29), the woman who called me, ******* *****, knew nothing about the issue and said there was nothing she could do since UPS and UPS Store are separate entities. It is now August, and no one from UPS Store ever contacted me.

The UPS Store #2532 is NOT a BBB Accredited Business.

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