We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Installation

Integrity Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The timeline is approximately as follows:The floors were installed in late fall of 2020. They were ordered early due to supply chain issues and stored by the installer. The invoice was paid in full before the flooring was ordered.In late 2020 and early 2021, I notified the installer of the problems. They came in multiple times throughout the winter and spring of 2021 to make repairs. It was subpar....but due to frustration, it was "good enough"In the winter/spring of 2022, we started having really bad problems with it coming up. Due to life, we didn't contact the installer until June 2022. At that time, the installer told us that they had another problem with this product before and would submit a claim to get it resolved. We quickly started having issues with the installer/retailer not returning calls or text messages. In the fall of 2022, they sent an employee out to evaluate the floors. He made one area much worst by pulling it up. My husband was forced to nail portions down due to concerns about the sharp edges cutting ours or the dog's feet. We tried to be as selective as possible doing this due to understanding that this is a floating floor. Once their employee came to look at the floor, they would no longer answer our calls or text. We have been unable to get a straight answer or any reliable information from the installer/retailer. We then contacted the manufacturer and distributor. We learned that the claim with the distributor had been closed due to the installer/retailer not replying to additional questions that were needed to complete the claim. This is still an ongoing problem. The manufacturer and distributor are doing everything within their power to help. They are having a difficult time communicating with the installer/retailer.There has been an independent floor inspection done (Feb 7, 2023). We are waiting on the report. I have asked to speak with the owner (*************************) but his wife (********) and receptionist (*****) refuse.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this company ****** told me they could put in new flooring in our shower and then put the shower door back up. Just how it was supposed to be put back up. They did a good job on putting in our tile in our shower, however when they put the shower door back up, their workers did not put the stripping in the shower so the shower door would not close properly. I told the company numerous times through emails and phone calls that the shower door was not put up properly ****** would tell us he would have someone come out? ****** would tell us send us the measurements well have someone fix it. I called the people that worked at the office. My husband went up to the company and visited the office. Finally ****** said we dont do shower doors so we were left with a shower door that did not close, and ****** did not seem to care. The company did not care, and now I am left, trying to figure out who can fix our shower door .

Integrity Flooring is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.