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Business Profile

Hotels

Royal Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Royal Inn has several or so smoke alarms out since June 2024--including and not including mine: several need new batteries, two are dead. The rent will go up at the end of 2024 or so I was told; when my smoke alarm went out I was told that because I didn't smoke it wouldn't need to be replaced--that I wouldn't need it because I don't smoke: I got my own smoke alarm, but that one has gone out, too--I am not responsible for maintaining the property--The Royal Inn is responsible for safety. When I contacted the city with questions about this I was told to by The Royal Inn to never contact the city again--to contact The Royal Inn only--that I learned at 10 PM. The way that works, though, is nothing gets done no matter who you contact--there may be some reasons for this. I know someone who did not know what "infantry" was, nor did they know alcohol was once illegal in the ***** nor had they ever heard of nepotism. The Royal Inn may be unaware of the importance of smoke alarms and where the city is I also have no idea. I went to City of Hickory Code Enforcement telling them of this problem--I have not had a smoke alarm for about a month but I am more worried about taking the blame for this--the system always points fingers when it drops the ball via ignorance or refusal--its obsession with profit. A lot of people smoke at The Royal Inn--I've been there four years--I know for certain that more people have stayed there than in the past--that's because of ******--lots of crews with trucks, etc.,.; other tenants tell me they don't have microwaves or refrigerators--and I don't have a smoke alarm. The property could always use some work but I'm not talking about that, I'm talking about devices designed to warn you of fire--I'm going to lose here because I have already lost. This is really about the price of a 9-volt battery at *********** but if they have to buy batteries they may have to replace alarms altogether--a domino effect where all control will be lost aw

    Business Response

    Date: 11/14/2024

    Good Afternoon MAM

     

    This morning talk to you

     

    After ************* I call him to office and Talk to Him and ask  him about Repair issues

     

    And I call person who fix before and he came and replace new product

     

    Thanks

     

    ****** *****.

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Royal Inn is NOT a BBB Accredited Business.

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