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Business Profile

Concrete Contractors

Carolina Brick & Materials

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

This profile includes complaints for Carolina Brick & Materials's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Brick & Materials has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased brick, concrete blocks and other materials from Old Carolina Brick and they were delivered on May 7th. On the day they delivered the products, they backed the truck up our driveway causing cracks in the concrete. The truck also got stuck and tore up our yard. Our neighbor was home and witnessed the truck backing up on our driveway. We live over 400 feet from a main road. We notified the company and we were told that they would come and take pictures and be in touch. They never called back. We have called repeatedly to get our driveway repaired and each time they say they will call us back and they never do. Today I called again and was told they did not back up our driveway which is completely not true. We live too far off the road on a major road, and our neighbor witnessed the whole thing. The company asked me today if we had pictures - why would we have pictures when we purchased these items and paid for delivery in good faith? Once again, **** said he would check and call back to no avail. They also said they came and looked at the damage and that they would "get back to us". We just want our driveway repaired on all the places they cracked with their truck.

    Carolina Brick & Materials is NOT a BBB Accredited Business.

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