Complaints
This profile includes complaints for National Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A little over 2 years ago, we began working with National Restoration for building an addition to a private residence in ********** /********. They quoted us extremely high, then promptly charged us 4% and a deposit - assuring us that we would not lose the money as it would be rolled into the overall project. Since then, the project has not been completed, nor any part of the agreed work delivered. Due to various complications, concerns, frustrations and overall lack of progress and communication, we chose to terminate the project earlier this year on April 1, 2024 and requested a portion of our money returned.National Restoration stopped communicating with us and has not returned the money which we do not believe is right for them to keep. National Restoration did offer to return 20%, which we felt was unacceptable considering the experience. We've paid them over 100k and have asked, through an attorney, for the return of 60k. To date, they have not returned any money and have ignored communications from the attorney. We believe we've been wrongfully treated by National Restoration and cheated out of a lot of money, time, and dignity. We have additional information available if needed.
Business Response
Date: 09/16/2024
Please see the attached files, thank you.Customer Answer
Date: 09/18/2024
I am rejecting this response because:
I do not agree with the points raised, nor feel they justify the poor experience, nor resolve the issue, nor do they assure the return of the money requested. Please see attached response document for more information. Thank you.Business Response
Date: 10/09/2024
Date Sent: 10/9/2024 12:38:06 PMMr. ****, you have elected to retain legal council concerning this matter, it is against the advise of National Restoration's legal council to communicate with you, or your family. National Restoration remains committed to settle this matter equitably and will remain cooperative in doing so. NR (National Restoration) does not believe that your request is either reasonable or fair, given the circumstances.
We not hold ourselves out to be architects, nor engineers, and we do not draft building plans. NR estimated the building plans you provided to National Restoration which included a level of detail you would only see in higher end homes, that did not align with your budget.
The reponsibility to review and approve plans; prior to submission to any general contractor, belongs to you. You fail to acknowledge the many revisions made to the estimated "Scope of Work", either at cost, or zero cost to you, to bring this project back within your budget parameters. The contract documents clearly show that National Restoration absorbed the estimating costs in the draw schedule, only, if NR completed the services outlined in the Agreement. The agreement was breached.
We recognize you are dissatisfied with the current outcome, as we are, but we must now communicate through our respective legal council.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.