We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Citywide Moving Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company for a local move to take place beginning July 1, 2024. There were several incidences leading up to the final move that made us question who we hired. For instance, they would charge my credit card on file without first sending an invoice. Because they did this, they were able to collect over $3,000 more than the original estimate. Because of this, I think they are a dishonest company who quotes low and then makes excuses for why they are charging more than what was quoted. We paid them over $400 for what they call "full value" insurance. They make it clear to you that this means nothing. They let you know that they will likely not replace anything they damage but will work with you on repairs. Well, we submitted repair requests and reimbursement for the cleaning of a rug they stained with oil and now they have gone silent. The owner refuses to respond to our requests. He does not return calls and when we call he is always " out of town". We want our items replaced or repaired and we want reimbursement for the custom rug that they stained. This company has added undue stress to what was already a stressful situation. I have moved across country several times. We moved 5 miles away and this was the WORST move ever!

    Business Response

    Date: 09/10/2024

    See Attachment. 

    Customer Answer

    Date: 09/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. I did want to clarify a couple of things because transparency matters.  The business knew that we were moving to an apartment.  Apartments have elevators.  Ironically, the movers mentioned to us that they had moved the residents from our new unit the week before.  The credit card procedure was not explained to me and no invoice was sent for charges prior to the charge.  This is why I froze the card after the first two charges.  My husband's effort to play "good cop" in a situation that was going south was to make sure that we had no problems with repairs.  Unfortunately, we still had to contact BBB because we could not get a response for damages.   Weeks of waiting, calls, email and frustration could have been avoided and there would not have been a need to contact BBB.  We hope to receive what is due to us soon

Citywide Moving Systems, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.