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Business Profile

Towing Company

Snoork Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a warranty on my brand new Vehicle from ********** and one of the benefits of my warranty is fuel delivery of 3 gallons. On January 14th I called ********** Roadside Service for a fuel delivery for my vehicle. ********** dispatched Snoork Towing to deliver the fuel. At around 6pm 1/14/2024 Snoork towings driver arrived with the fuel. Before he put the fuel in my vehicle. I asked him was it 3 gallons of premium gas. The driver stated no, its 2 gallons. I then stated to the driver. You all know its supposed to be 3 gallons of premium fuel and purposely only delivered 2 gallons. The driver still put the fuel in my vehicle and half of it wasted on the ground in my garage. Im calling ********** Roadside Service to let them know that you all didnt deliver all of my fuel. I called ********** Roadside Service and told them what happened and I called Snoork Towing on 3 way with ********** on the phone. The wife of the owner of Snoork Towing answered. I told her what happened she was rude and hung up

    Business Response

    Date: 01/17/2024

    We take your concerns seriously and apologize for any inconvenience. Our records indicate that the correct amount of fuel covered by your roadside assistance was delivered. However, we regret any miscommunication during the service. We value your feedback and encourage you to contact your roadside assistance provider to address this issue. We are committed to resolving any discrepancies and ensuring your satisfaction.

Snoork Towing is NOT a BBB Accredited Business.

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