Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  1605 Curtis Bridge Rd Wilkesboro, NC 28697-2263

• 

  Lowe's Home Centers, LLC

  1000 Gallery Blvd Scarbrough, ME 04074

• 

  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

• 

  Lowe's Companies, Incorporated

  3207 Route 940 Mount Pocono, PA 18344-1150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a cabinet in July. Was told we'd have it in Aug. We got nothing. Then in Oct we received 1 of the 9 piece. Lowes knows nothing and hasn't showed any support. But says we can reorder but have to pay again.

  Business Response

  Date: 10/25/2023

  10/25/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *************************
  RE: Case #:20765321
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by **************************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ************************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a washer with protection plan, its not working and it ruining our clothes they wont help because they say the extended warranty doesnt work within the first year. We have to go through the manufacturer and ** is giving us the run around and this Lowes will not help. A washer 90 days old that doesnt work and they will do nothing g to help

  Business Response

  Date: 10/25/2023

  10/25/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20766446
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/25/23 correspondence regarding a complaint that has been filed by ****************************
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new whirlpool French door refrigerator on October 15, 2023, at the above store. They delivered it on Monday, October 16. they claimed because the waterline from the old one went down to the basement they would not be able to install another waterline. I called the manager at Lowes because they had never told me anything about this! He argued with the two installers, who then called their boss. Their boss then spoke with this manager at Lowes. He explain to him that that is the policy now that the water hook up Has to be within 6 feet of the refrigerator. He couldve cared less and said I didnt sell her the refrigerator. I took care of that. Then after 24 hours, the icemaker was not working again I called. I had to wait for a technician to come out from the ******* area to substantiate that it was faulty. They came on October 18th and substantiated it was faulty. After much ado, I was able to get a hold of someone and they picked up the refrigerator on October 19. They refused to send a new one at that time! Company policy luckily there was a cancellation and I was able to get the new one on October 20. The same thing is happening. The freezer is not producing ice! I have already called someone to have them pick the second one up on Monday, October 23. This is very poor business and has cost me loss of work, loss of food, and now I have to take another day off on Monday for them to get this refrigerator freezer and remove it, I have gotten nothing but rudeness from these people. It needs to be reported and they need to stop selling whirlpool appliances that dont work! I deserve some type of compensation for this. I am going to have to remove everything once again and go out today and buy a new one from another company . I opened their credit card to save 5% and I dont know. if I have been credited from the old one or not, they claimed they did but I have no idea, when they ordered a new one. I hope I did not get charged again for that!! Need help!

  Business Response

  Date: 10/24/2023

  10/24/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***************************
  RE: Case #: 20763535
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flooring and installation of LVP from Lowes. The installation was performed and there were a few issues we found overnight/next day. I called and spoke with the installation support who gave me the run around but set up a date for a service pro to come out and check the floor. She was in my house all of 7 minutes and stated I dont see an issue. She wouldnt give me her recommendation but pushed it further to their area inspector from ************. He came, nice man. Performed his inspection and I received a call from service pros. They stated that the flooring issue was my problem due to me not being satisfied. Also if it was to be fixed I would have to pay for the materials and they would give me a $300 labor discount. Are you serious, I just spent nearly $10,000 and I have to pay more due to your installers mistakes! I love the product and Im not asking to get rid of everything just patch and level the floor where there is an issue. To try and charge me for an installer mistake is unacceptable. I paid in my billing for flooring to be patched/leveled, now I have to pay again. This is absurd. I just would like my floor fixed properly, not a huge ask. Im a veteran and have given Lowes a lot of our hard earned money. No more, and I will let every veteran organization, and members of our large community to not deal with their *** Services because they try to **** of issues on the consumer. This is very disheartening from a company that I thought was good until this recent dealing.

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11th, I order a fence project from Lowes. It took much longer than originally promised to deliver. Once it was delivered on July 24th, it sat in my yard for over a month before the installers showed up to actually install it. What was promised as a 1-day job stretched into 3. As they neared completion, the installers realized that the order was short several pieces. So they packed up and left. They left garbage and the old fence in my yard, they left holes in my yard with sawzalled off posts from the old fence (that I paid to have removed). My dog has fallen into the holes a few times and add a significant risk to anyone that could walk into my yard, leaving me vulnerable to a lawsuit. I called Lowes to have them fix the issue. But the installers never arrived. They have promised to send out new installers, to finish the job, but that too has failed to materialize. So I now have part of a fence, holes with sharp posts in them in my yard, old shipping materials in my yard, and an injured dog. All of this is 5 months after order and over 3 months after delivery. They also sent a "job complete" message on August 31st, despite the job not being done.

  Business Response

  Date: 10/23/2023

  Date: 10/23/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ***********************
  RE: Case #: 20756693
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/23 correspondence regarding a complaint that has been filed by ************************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *********************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lowes of ************ ** installed new windows and a sliding glass door at my condo in ******** ** in May 2023. There were four major issues with the installation that I have asked Lowes to address. These issues are: Wrong windows installed Installed windows not functioning properly Sliding glass door lock to be replaced Wrong color trim for sliding glass door Since May, I have communicated with Lowes on numerous occasions. Lowes should be embarrassed to the inability to fix the issues. I was FINALLY told the first of August the new windows would be installed and the other issues would be addressed. BUT later the store manager only to offer me a $5K discount as I was told Lowes would lose money if new windows were installed. In my continuous communications with Lowes ***************** Im always told they will be in touch with a resolution on a certain date. Since the installation of the windows/doors nothing positive has been done to correct the issues. Over the course of months, I have spoken with multiple Lowes customer service representatives and have spent much time on this problem that should have been taken care of when initially addressed upon installation. Due to Lowes inability to fix my installed windows and sliding glass door after months and multiple discussions BUT no actions towards a resolution, I have shared with Lowes that I am withholding further payment until there is an action plan/timeline in writing. The resolution is to either fix the stated issues or nullify the bill so I can work with another company to properly fix my windows or doors. I do not have the financial capacity to pay $14K to Lowes for their improper work and then turnaround and duplicate the service/work with another company. I would appreciate the BBB assistance in a coming to a resolution with Lowes.

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by ************************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lowe's sold me a warranty for $600 and does not recognize that I purchased the warranty and I cannot use the warranty on the appliance that I purchased it on. They refuse to refund my money for the warranty but yet I can't use the warranty on a product that was broken. I paid out of money to fix the product and yet I have no value for the $600 that I spent for the warranty. I have called them many times. I have attempted to speak to a store manager and just now was told by someone that they couldn't help me at the store.

  Business Response

  Date: 10/23/2023

  Date: 10/23/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ****************
  RE: Case #: 20755658
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/23 correspondence regarding a complaint that has been filed by *****************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with **************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** and **** kitchen cabinets And paid for installation on 2/21/23 We receive our first set of cabinets there was a lot of damaged doors and horrible painted glazing detail on them. We complained to ***** and **** and Lowes they attempted to send out new doors which we received and it was even worse quality then the ones we originally received then they took months to respond and and set an appointment for the sales rep from ***** and **** to come to our home and see the issues I was having then she came agreed to change the style because the glazing was poor So we waited another 2 months for the new style doors and to reschedule for the ************************* installers to come out for only to realize they were more broken doors and even a completely different style of doors on some of them So the installers said they would order what was needed They sent a work order to Lowes and for over a month Lowes never did the work order never called never ordered the doors needed and were even going to mess up and resend the original horrible glazed doors we complained about originally.I have been waiting to fully finish my kitchen about 8 months now I am extremely unsatisfied about my purchase and installation And I wasnt even offered any kind of compensation for the horrific experience of remodeling my kitchen with Lowes or ***** and **** The cabinets are even very poor quality for the price.

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/06/23 bought a washer dryer set dry wash beat and dropped in delivery they credited me $80 have had very bad family problems and took me a few weeks to use the washer ********* very loud and will not balance out not even a moth and they won't exchange my washer for anew 1 that I wish. To pick up I don't want lowes to bring anything for me they have damaged 3 items in the last 4 months that I have bought. All they want to do is send a repair man I have people here at my house dealing with family that has cancer and we don't need strange people to upset them I know that *** sound mean but what's the reason lowes can't swap out a item that's less than a month old with 1 load ran half way threw a cycle

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ***************
  Lowes Executive Customer Relations
  **************
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/2023, I contacted Lowes about having a new HVAC system (Order # ********) installed on a **** square foot home I recently purchased. Lowes put me in touch with their authorized provider, Motili. ****** then put me in touch with **************** who performed the work. The total cost for the system was $9,172.00. I paid $4,586.00 as a down payment for the work to begin. After many weeks of delays and promises of work beginning, work began on 8/9. The workers were unable to complete the work on the first day and returned on 8/11 to continue the work. Two weeks later, the workers had to return yet again because the work was still not completed. Once they claimed the work was completed, my husband found problems with the work. The wood trim leading to the attic access was removed and not replaced. There were multiple long discarded pieces of duct work that had not been removed. There was damage to the sheetrock. There was a large, old metal air handler that had not been removed from the attic. The drain pan was without a drain line to remove water. On 10/5, **** and ******* came to remove the debris and install the drain line. When they left, they claimed everything was fixed. On 10/6, my husband found that the drain pan was almost overflowing with water. There were wood blocks used to hold up the equipment soaked sitting in the water waiting for mold growth. The drain for the equipment was not properly installed. When I called about the issue, ******* was very dismissive. **** came out that day to drain the water and fix the drain issue. **** said normally there should never be any water in the pan. Someone forgot to cap off a drain opening. My husband has noted that the drain lines are tapped into the sewer gas vent stack rather instead of to outside of the home. We have had a horrible experience with this Lowes contractor through numerous contact and there is still work to be done. I am asking to not have to pay the remaining balance of $4,586.00.

  Business Response

  Date: 10/23/2023

  Date: 10/23/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: ***************************
  RE: Case #: 20754884
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/23 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************