Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
• 

  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

• 

  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

• 

  Lowe's Companies, Incorporated

  3207 Route 940 Mount Pocono, PA 18344-1150

• 

  Lowe's Home Centers

  300 Chatham Dr Newport News, VA 23602-4382

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the purchase receipt. Lowes is not allowing return. I called the manager. No one is helping.

  Business Response

  Date: 10/23/2023

  Date: 10/23/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *******************
  RE: Case #: 20754843
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/23 correspondence regarding a complaint that has been filed by ********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
   ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in March 2021 we purchased a Zline RA36 range from Lowe's with the extended warranty (plan #**********************). We immediately had issues with it and had two service calls under the manufacturer warranty that did not solve the problems. After the Lowe's warranty kicked in we had two more service calls which resulted in the range being replaced by the manufacturer around July 2022. We were in the process of remodeling our kitchen at that time so the oven stayed in its original packaging until we installed it July 2023. We have the same issues with the replacement range and have had to take an additional three days off work for service calls (two service calls plus one no-show by the repair company). Both times the technicians told us that the range was defective and would submit a report to Lowe's. They also mentioned that they have had nothing but problems with this particular model. The day after each service call I called the warranty company about the resolution and each time they told me that the claim was closed and that they never received a report. I asked how they could close the claim right away before even getting the technician's report and they said all I could do was file another claim for another service call. We went to the manager of the store that we purchased it from and in a nutshell were told that we are required to have up to four service calls before anything can be done (they didn't specify what they could actually do for us at that point). This would be a total of 5 days we've had to take off for this range with no pay and this doesn't include the 5 days we had to take off for the first range (4 for service and 1 for delivery of the 2nd one). Now we have to purchase a third oven because this one is clearly never going to work correctly and Lowe's does not want to resolve the problem. The wages we have lost dealing with this far exceeds the cost of the service calls and the cost of the oven itself.

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by **********************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 15th, 2023 I went into Derby, ****** Lowe's flooring department and ordered carpet, carpet pad, rolled linoleum, and everything required to install it in ***************** home at *****************************************************. I paid $3,095.10. I was told that ****'s Flooring would contact me to schedule a time to come do a layout of the home. After coming out three times, due to incorrectly measuring the first time, I was told I would need to pay another $1,025,38 which I did on August 24th, 2023. They then schedule delivery for September 14th and install for September 21st and 25th. 2023. They delivered the linoleum on September 14th, 2023. On September 21st, 2023 they came out to install it and decided they could not install it. After numerous phone calls with *******, the ** of Lowe's, ******* the assistant manager, **** the flooring supervisor, **** the flooring manager,...they refunded just the install and said they would delivery the carpet to the home. **** then called and said they had refunded the carpet pad so I would need to but that myself and they would get the carpeting back from ****'s flooring and deliver it. I bought carpet pad and took it to the home but **** never called back or delivered the carpet. Today, October 20th, 2023 I called the Derby, ****** Lowe's again. I was told *******, *******, ****, nor **** were working so I was transferred to ******. ****** told me that ****'s flooring nor Lowes could deliver the carpet because it is too large. I asked how were they going to deliver it in the first place then. She said ****'s cuts it to size then delivers it but they would not do that. I told her to refund all of our money and I will go to Menards and buy the carpet myself. It has been over three months since I paid for the flooring and installation, which they require you to do before they will even come measure. I have been unable to sell the home, this entire time, because I have been waiting for flooring. I want a refund.

  Business Response

  Date: 10/24/2023

  10/24/23
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: *************************************
  RE: Case #: 20759250
   
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/24/23 correspondence regarding a complaint that has been filed by *************************************.
   
  Lowes has begun an investigation of the facts and claims set forth per your correspondence, and will work with ************************************* to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dryer a year and a half ago. A couple of weeks ago it broke. I contacted the Lowe's protection Plan they told me they would try to find a provider in my area to come fix my dryer since it was still under warranty and that I would hear from then within 2 days. On the 3rd day I called to check on it they said to wait another 2 days. On that 2nd day I received a gift card for $536.43 and that they could not find a provider to fix my dryer. So now I had to pay about $10 more for a new dryer, plus $29 delivery fee and another protection plan. According to EVERY Lowe's commercial I see there offer $0 delivery fee. The employee who sold me my new dryer yesterday told me that Lowe's would waive that fee if I called, but they refused. Also he stated that it is illegal to charge me tax on a protection plan but they did, he had no way to adjust it on his end. customer service and the protection plan numbers both refused to credit that or even help me with a credit for the new plan even though I had 3 and a half years left on the old one. ****** from the protection plan number said she could credit me for the difference of the dryer, then she said she couldn't because i used the gift card THEY sent me to buy it. Then i was hung up on by a supervisor, ****, when I informed her I was going to be contacting BBB. I trusted Lowe's would sell me reliable products, the man who sold me the dryer a year ago went on and on about this new brand that is sooooo good, now they don't sell any of them at all. I live 2 miles from the world's largest retirement community, I don't believe that a huge company like Lowe's does not have people in this area. Had my dryer not broke or they honored their warranty by having someone fix their faulty appliance I would not be out $179.06

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by **************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************************* to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **************************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ************** Friday, 10-6-23. Washing machine was not working properly since day one. Lowe's made me make an appointment with "****************". Only service I can get from ******************************** warranty. Called **************************** on Monday, 10-9-23 to report the problem. **************** missed 2 appointments! Wednesday, 10-11-23 & Wednesday, 10-18-23. I missed 2 days of work waiting for repairman that never showed up! Today, 10-19-23, they called to come look at the washer on Friday, 10-20-23. I can not take another day off of work! **************** refuses to make a Saturday appointment. Making a complaint with B.B.B. hoping washing machine problem can be solved & move on with life. Any help with this situation will be appreciated! Thank you!

  Business Response

  Date: 10/23/2023

  Date: 10/23/2023
  
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name: *****************************
  RE: Case #: 20754420
  
  Dear *********************************:
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/23 correspondence regarding a complaint that has been filed by ******************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ***************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Sincerely,
  ********************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer on September 19th, 2023 that was delivered on September 22th of 2023. The driver that delivered the appliances had the washer and dryer set up wrong which cause the doors to hit one another. My husband noticed they were installed wrong and needed to be swapped out. On last night which was October 18th my husband decided to swap them, we noticed that the dryer has a dent from the top, all the way to the bottom of it. Also the washer had a dent in it and a scratch at the top of it. There was also a s**** at the bottom of the washer that my husband had to s**** back in place b/c it was loose. I reached out to lowes this morning on October 19th regarding this issue and they are telling me, I should have noticed it within 24 to 48 hours and that there was nothing they can do about it. Here's my complaint with them, if my husband hadn't pulled the appliances out to swap them out, then we would have not known that the damaged was there. We would not have known that b/c we can't see any of that with it sitting against a wall. So my question would be to them, if your service guy came out and installed everything, then after he leaves, were we supposed to pull everything out again and look to make sure it didn't have any dents or stractches?? That doesn't make any sense, nor does their policy. When you spend that kind of money, you would think everything is supposed to be right for the price you've paid. If we have to go behind a delivery guy to check his work to make sure he did his job right, then what's the purpose of paying for it to have it delivered. Thats the reason we paid yall to have it installed and done correctly to avoid the hassle. We definitely couldn't see it from looking at it from the front. I'm not happy about my hard earned money that I've spent just to be told that nothing can be done about it. I offered to send them pics and they didn't care to see the pictures. I also asked to speak to a manager just to be told the same thing. I spoke to ****** who was the manager at lowes, I asked her for her last name she refused to give me her last name. I asked her for her badge number she refused to give me that number as well. I also, asked her who was over her and she said she was the manager and I asked her again who was over her and she said no one was over her. I also asked her what was corporate number and she told me that this was corporate number. She also stated that she was going to terminate the call cause b/c she didn't want to keep going back and forth with me. I talk to another sales representative at lowes after I got off the phone with her, only to be told to call the warranty department. I'm ****** about too b/c why should I have to use my warranty already and these appliances aren't even 30 days old yet. So I called them and explained the same thing to them and offered to send him pictures as well. He sent me a text so I can send the photos to the text. Once he got them, he said that my warranty wasn't going to cover the damages. He said it was caused from the delivery or by installation and that I would have to pay out of pocket. I told him the same thing I told the rest of them. I spent ******* and I refuse to pay another ***** for something that they did. I work to hard for my money to just give it away. I also asked him if it's supposed to be wobbly on the inside b/c this is my first time buying a front load and he said it's not supposed to be wobbly on the inside like that. I explained to him that when you move it around on the inside with your hand, it moves around. He again, stated that my warranty would not cover it.Also upon speaking another sales associates, when they mentioned about 24 to 48 hours of noticing damages. I asked her where does it say it on the receipt cause I don't see it on my receipt and told her this is my first time ever hearing of this. She stated that it wasn't on the receipt but it would be in store and online. I didn't see that online when I made my purchases. Had I known that I would have looked at my washer and dryer before the delivery guy even left. It makes you wonder, if the sold you a used one of the floor!! When you're making big purchases like this you expect better customer service. The love and compassion has gone out of the window, people don't care anymore but I want what I paid for and again, how were we supposed to know that the appliances had damages on the back of them? If he hadn't moved them last night to swap them out, then we still wouldn't know that it was damaged. I'm not happy or satisfied with this purchase at all. I want another set or they can pick these up and issue me a full refund. Thank you,

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ***************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hurricane impact window and the subcontractor damaged the walls on each side of my door when installing g it. After nine plus months Lowes will not pay for the repairs of the walls. I was never told that I had to get a professional contractor to repair the walls and did get a receipt for the repairs. Lowes said I have to have the receipt on letterhead.

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by ************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with Dauhn Minus to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  **************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contracted thru Lowe's for ************* siding on home as of July 2, 2022. The contract gave a month's time for services to begin & to be completed, however, it has taken well over a year for svs to be provided. Lowe's has utilized ****** Homes LLC to do the installation. I had to call customer service with ********************************** on numerous occasions over months to try & set up appt. I finally was able to get a start date for July 17, 2023. There were a few issues when vinyl siding was complete (ring door bell part missing and not put back up, garage door keypad misplaced, parts missing and not put back up, water leak in garage from install). On 7/24/2023 I followed up with A ****** about ***** siding that is to be installed on front side of house. He informed me that installation to be done one weekend in August 2023. To date I still have not gotten a date to finish job. Also, Lowe's sent a installation complete e-mail on 7/25/2023. I contacted Lowe's right away to let them know that my installation has not be completed. They asked me to send photos which I did send to ************ of the Lowe's Support Team. There was no further response from Lowe's. I reached out to A ****** on 8/28/2023 and did not receive a response. I tried Lowe's on 9/5/2023 and was told by *******, customer service rep, that ****** had to reorder stone due to stone being cracked. However, stone was originally picked up 5/5/2023. Don't understand why stone is cracked months later. Then on 10/2/2023 I reached out to A ****** again to get a date for installation and was told that he has been having trouble obtaining corner stone pieces and trying to come up with an alternative. I asked can they obtain stone outside of Lowe's or do I have to change stone option? He explained that he was asking his "boss" at Lowe's to look into it. To date I have not heard anything more about stone option or a date for install. How can a install take over a year for a row home?

  Business Response

  Date: 10/23/2023

  Dear *********************************,
  
  Thank you for giving Lowe's an opportunity to respond to your letter.
  
  I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by ****************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *************************** to address their concern.
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
  
  Thank you,
  ****************
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/2022, I purchased an amana washing machine from Lowes. In October 2023, just a little over a year since I had purchased this machine, It started leaking all over the floor. I called Lowes because this machine should have lasted more than just a year. There is obviously a defect with this machine. Lowes will not stand behind their product and totally disregards ****** implied warranty laws in place to protect consumers from defective merchandise. This law is designed to protect consumers from unexpected product breakdowns within 4 years from the purchase date. My purchase of this machine is well within that time frame. I spent a lot of money on this machine and as a single mom, cannot afford to go out and purchase a new washer when the one I had should have lasted a lot longer than it did.

  Business Response

  Date: 10/20/2023

  10/20/2023
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
   
  Name: ***********************
  RE: Case #: 20749665
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/20/2023 correspondence regarding a complaint that has been filed by ************************
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
   
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ************** 
  Lowes Executive Customer Relations
  **************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is improper install of washing machine by Lowes in ********, **. Due to this improper install caused water to leak through my ceiling and onto floor. I called Lowes to get issue resolved only to be told I have to wait 24 to 72hrs.

  Business Response

  Date: 10/20/2023

  10/20/23
   
  Better Business Bureau of Southern Piedmont and **********************
  **********************************************************************************
  
  Name:*******************
  RE: Case #:20748375
  
  Dear *********************************:
   
  Thank you for giving Lowe's an opportunity to respond to your letter.
   
  I am in receipt of your 10/20/23 correspondence regarding a complaint that has been filed by ********************
  
  
  Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************* to address their concern. 
  
  Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
   
  Sincerely,
  ***************
  Lowes Executive Customer Relations
  **************