We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Lowe's Home Centers, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lowe's Home Centers, LLC has 1430 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13,806 total complaints in the last 3 years.
    • 3,965 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased windows from Lowe's and were contracted to installation with Summit Installation. We were not given a choice of installation contractors. We have had 11 1/2 months and 6 failed installation attempts. Summit is no longer answering the phone. I call Lowe's installation support and I get weak apologies and promises to escalate my problem. I get promised that a manager will return my call and have a solution. Lowe's never returns my calls. And there is no end in sight for my unfinished window installation.

      Business Response

      Date: 10/20/2023

      10/20/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name:***************************
      RE: Case #:20748044

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/20/23 correspondence regarding a complaint that has been filed by ****************************


      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 pallets of retaining wall block from store #**** Lowes, One on the 18th one today. 10/19/2023 Put up the remaining blocks today to find out they were different colors. I notified Lowes and they said that the item numbers were the same but sometimes they get mixed up in packaging. They advised me to take the wall apart and bring back the blocks and they would match them up by color, but were not able to further help me out with labor or the needed machinery rental for another day.I called corporate and spoke with ******* #******* and after being on the phone for almost an hour was told they could give me a 25 doller gift card and that was all they could do. This is the second time in 4 months that they have messed up with products with me, the last was 2, 5 gallons of the same paint tinted different. They replaced the paint but I was out the time and labor to repaint an entire house. I feel this is beyond wrong and they need to stand by there products and pay for all financial cost pertaining to there mess up.

      Business Response

      Date: 10/20/2023

      10/20/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: *********************
      RE: Case #: 20747573

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/20/2023 correspondence regarding a complaint that has been filed by ****** ****.

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ****** **** to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      Lane P. 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lowes.com will not price match in store prices which is a discrimination against handicap persons and people of less means (minorities) that cannot either physically get into the store or have means to do so. Their published policy states that they price match everything but store to store. They are doing this as an unfair business practice that directly effects those less fortunate and with disabilities.

      Business Response

      Date: 10/20/2023

      10/20/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: ***********************
      RE: Case #: 20747469

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/20/2023 correspondence regarding a complaint that has been filed by ************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with *********************** to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ************** 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint against store ************************************************** ******* location. The microwave was damaged and refuse delivery. Made several attempts to coordinate delivery with new microwave. Was getting hung up at the store, we finally went into the store. Spoke to ******* store manager, explain the issues and would credit account $150.00. Microwave was stalled and left 2 messages for *******, he never call us back. My wife had him paged, he came on the phone, kept saying, I don't remember and said he was not authorized to credit $150.00. At this point, money is not the issue. What type of employees do you have working in the stores? I cannot believe a store manager would would lied and deny. I want this complaint follow up. We are good customers over the years, this is unacceptable.

      Business Response

      Date: 10/20/2023

      10/20/2023
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************
       
      Name: *****************************
      RE: Case #: 20746694

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/20/2023 correspondence regarding a complaint that has been filed by ******************************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ***************************** to address their concern.
       
      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ****************** 
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Location: Store#**** - ********************************************************************************* One of the orfice on our new stove is too small and we need a bigger one for the hole on the stove. I can&#**;t get them to send me an orfice. I would a new orifices to fit my stove and we have someone to install it.

      Business Response

      Date: 10/23/2023

      Dear *********************************,

      Thank you for giving Lowe's an opportunity to respond to your letter.

      I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by ***************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ************** to address their concern.

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

      Thank you,
      ************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Frigidaire refrigerator and extended warranty on 9/8/2023. Delivered on 9/11/2023. On 9/13/2023, the light inside the refrigerator stopped working. A few days later, went to Lowes and purchased a new light to replace bulb. It did not work. Filed a complaint with Frigidaire around 9/21/2023. They have been unable to find a servicer to come look at the refrigerator and refuse to issue a replacement. They have tried for over 3 weeks to find a local service company. They keep stating that they are escalating the issue, but refuse to replace the refrigerator. Each time they say they are escalating and will issue a replacement after 3 days. When I call after those days have passed, they still refuse to issue a replacement but instead the issue is going through another escalation. I have called no less than 5-6 times trying to resolve this issue. There has been no calls or emails from them, even though they have stated they would call or email with an update. I have had at least 4 30-min-60 min calls trying to resolve.

      Business Response

      Date: 10/20/2023

      10/20/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name:***************************
      RE: Case #:20746355

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/20/23 correspondence regarding a complaint that has been filed by ****************************


      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with *************************** to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      **************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a refrigerator online from Lowe's and paid with a personal credit card (not a Lowe's credit card). It was for a new house and when it got delivered it could not be installed since there was no power to the house at that time. The house was still under construction to some degree. Two weeks later I was at the house and looked at where the refrigerator was to go and realized it wouldn't fit in the space. I called Lowe's to arrange for an exchange for a fridge that would fit. They told me that it was "outside the 48 hour return policy period" and that had I paid with a Lowe's credit card, I would have 30 days to return/exchange it. So because I don't have their credit card and used my personal one, I'm stuck with a brand new fridge that doesn't fit. Lowe's return policy *****. I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN AND I SUGGEST ANYONE CONSIDERING BUYING APPLIANCES NOT BUY THEM FROM LOWE'S!!!!!

      Business Response

      Date: 10/20/2023

      10/20/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name:*********************************
      RE: Case #:20745689

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/20/23 correspondence regarding a complaint that has been filed by **********************************


      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************************* to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ***************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      :Location: ****************************************************************************** I went in there and picked out a refrigerator and they said I picked it out from the picture and I told them I wanted a water and ice dispenser from outside the door. ******* wanted to argue with me about this. We got the wrong refrigerator. He made the mistake and he ought to correct it. I would like to get the correct refrigerator that we ordered and for him to correct it because he made the mistake and we would like it delivered on Thursday not Friday.

      Business Response

      Date: 10/23/2023

      Dear *********************************,

      Thank you for giving Lowe's an opportunity to respond to your letter.

      I am in receipt of your 10/23/2023 correspondence regarding a complaint that has been filed by **********************

      Lowes has begun an investigation of the facts and claims set forth per your correspondence and with ********************* to address their concern.

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.

      Thank you,
      ********************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Lawrenceville Hickory Laminate flooring, but Lowes delivered old ******** Heritage laminate flooring; the packages were opened up and some already showed defects. And floor installer stated the gap doesn't close because they are defects. Now I spent $1124 on material; and the labor cost, my floors have gaps between laminate. I found out American Heritage is fraudulent as real American Heritage doesn't make laminate flooring. Also there are online reviews by professional flooring people that this flooring doesn't lock in due to faulty design. This flooring was developed by and for Lowes only. and Lowes are the one who advertised ************* but sent old and unsold stocks to me. Lowes should be responsible but has ignored responding. Order # ********* Invoice # *********Order # ********* Invoice # *********

      Business Response

      Date: 10/19/2023

      10/19/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name:*******************
      RE: Case #:20744033

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by ********************


      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ******************* to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ****************
      Lowes Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a refrigerator online from Lowe's on the 27th of September 2023. It couldn't be delivered until today, the 17th of October...so be it. I was told on the 16th of October that my delivery was scheduled for the 17th between 3 and 7pm. That was good because I work nights and took the day off for the delivery and had plenty of time to prepare for it. At 8:22 am, I was texted saying my order was on the way and would be the next stop. I got out of bed, moved furniture, rugs, appliances, emptied the refrigerator and freezer into coolers, disconnected and moved out the refrigerator to prepare for the now immediate delivery. When I checked the delivery status at around 10 am, it now says between 10 and 2. At 3 pm, my status says we're a little behind, be there soon. At 5:30, the delivery driver calls and says he can't find the house. He couldn't tell me where he was but sent a text screen shot of a satellite image which I was unfamiliar and couldn't communicate well with him because he didn't speak good English. I sent him a link of my coordinates for ****** maps and tried to call him back with no answer. When I figured out where he was, I tried again to call him with no answer. I called the store and was on hold for 20 minutes and gave up. I called the support line and finally was transferred to the delivery contractor. They tried to help but unable to reach the driver. Lowe's store **** finally called me back at 6:24 to tell me I can't get my delivery today and they'd not be able to get rescheduled until Thursday the 19th. I canceled my order. Now I'm putting back everything that I moved to prepare for the delivery. Yes, this was a poor experience. I wasted an entire day taken off work and got nothing. After three weeks of waiting, a wasted day of waiting and still not resolving my needs appropriately... this is not acceptable business practice.

      Business Response

      Date: 10/19/2023

      10/19/23
       
      Better Business Bureau of Southern Piedmont and **********************
      **********************************************************************************

      Name:*********************
      RE: Case #:20743945

      Dear *********************************:
       
      Thank you for giving Lowe's an opportunity to respond to your letter.
       
      I am in receipt of your 10/19/23 correspondence regarding a complaint that has been filed by **********************


      Lowes has begun an investigation of the facts and claims set forth per your correspondence and will work with ********************* to address their concern. 

      Lowes appreciates the opportunity to address this matter. Please do not hesitate to contact me if I can be of further assistance regarding this matter.
       
      Sincerely,
      ***************
      Lowes Executive Customer Relations
      **************

    Lowe's Home Centers, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.