Reviews

Review Details

• Review fromKen E

  Date: 07/23/2023

  2 stars

  Ken E

  Date: 07/23/2023

  Overpromised, overcharged, underdelivered. We paid $2300 for deck renewal and porch cleaning of black mold. We were promised it would look like new. Over 3 weeks (not days), 5 different crew members came out. The first stripped the deck, washed the porch, and washed the rails for staining (the sales rep told us the oil-stained rails would not need to be stripped). The next day revealed that a lot of the decks latex stain remained. Also, the rails and lattice were still very dirty, so we stripped them ourselves. A few days later, a man stripped a large patch of residual latex paint, but not any of the numerous smaller patches scattered throughout, He said they'd be sanded off. After a few more days, another man came to finish cleaning the porch. He did a good job but said it would cost $375 more to put on protectant (we did it ourselves in 30 min). Finally, several days later, two more men came to sand and stain the deck. They agreed that the deck was not stripped properly, so we asked if theyd strip it again. They discussed it with their project manager and decided to sand instead. While sanding removed most of the latex, it still left over 100 streaks and small patches throughout. They then put down only one coat of stain claiming that the wood wouldnt absorb a second coat. They admitted that it didnt turn out as well as theyd hoped. Since the deck looked even worse the next day, we cleaned out the crevices of sawdust gunk and put on a second coat (which went on just fine). In total, we put in ~19 person-hours stripping and staining. While it still doesnt look like new, its marginally acceptable. To be fair, the crew worked hard but was clearly ******* - perhaps the project manager (who clearly underestimated how much work was needed) wanted them to get onto other projects. Regardless, they didn't fulfill their promise and website claims. Rather than provide outstanding service, Cobra just took our money and slithered away.
  

  Cobra Deck and Concrete Restoration

  Date: 08/28/2023

  ***, since we've never spoken, you won't *************, and wont come to the door when we visit I'm baffled as to why you took to social media to smear our company when the result of our work is gorgeous. I am unsure why you contracted our company to complete the work and then did extra work in between our visits, making is so that my technicians had an ever-changing scope of work to complete. All assigned technicians (including the manager) are perfectly capable of completing the tasks. Your proposal included a chemical strip to remove the old latex product, nearly 2 days worth of sanding and a full stain of the exterior deck. All of which was completed. You requested additional work on the interior of the screen porch, which would have been an added cost, additional services are not free. Other than having to reschedule a few times due to the rain I would declare your deck project a great success and proudly use the before and after pictures of your deck to show other customers what great work we can do.