Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insight Pest Solutions, LLC has 14 locations, listed below.

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• 

  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions

  8025 S Willow St STE 110 Manchester, NH 03103-2372

  
• 

  Insight Pest Solutions

  1000 Business Center Dr STE 80 Savannah, GA 31405-1365

  
• 

  Insight Pest Solutions, LLC

  5954 W 71st Street Indianapolis, IN 46268-1728

  
• 

  Insight Pest Solutions Maine, LLC

  60 Gray Rd Ste 2 Unit 13 Falmouth, ME 04105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** was not what was stated in contract. We recieved 5min service for treated areas. Pest nests were not removed or sprayed. Service was extremely inadequate.

  

  Business Response

  Date: 09/08/2023

  *****, we're sorry to hear you were dissatisfied with our services. It appears, however, that your last service was around three years ago. We'd love to talk with you about your experience with us and hear about what we can do better, as well as address any other issues you may have with us. Please give us a call at ************** or email us at ***************************************

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20575609
  
  I have emailed the company and await a response.  The hope is come to an agreement where this can be taken off my credit report.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/12/2023

  ***************

  Thank you for allowing us to resolve your issue. I'm glad you found our resolution fair. If you need anything else, please let us know. Thank you for being the best part of Insight.

  Best,

  *********************************

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Insight Pest Solutions a year ago. I paid them for a whole year of service, after my contract was up, I called Insight and told them to cancel my account, because my neighbor told me they quoted her $39 per month and not to tell me because I was paying $59 per month. With this piece of info I called them in May of this year and canceled my service because of deception and not being honest. They called me and said I was responsible for the remaining balance and if I don't pay (even though no services were rendered since May) they were sending my account to collections. I never signed a contract extending my contract but yet they can still charge me? It's not about the money because it's not that much, but more I feel extorted. Please help, and thank you in advance.

  

  Business Response

  Date: 08/31/2023

  Hi ******. Thank you for your polite feedback regarding our services. We're sorry you feel extorted and want to work to get this resolved for you. We will send this complaint along with your contact information to our local franchise, who will be able to address the issue. You should hear from them shortly. However, if you wish to call them back yourself, please call ************** or send an email to *******************************************

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20549332
  
  I am rejecting this response because: I talked to a representative of insight yesterday and he told me that I'm on the hook for a bill that I feel I'm not responsible for. I suppose to just give them $178 for nothing. As I stated no services was rendered and I didn't sign a contract. This just tell me that I made the right decision by not doing business with Insight ever again. Thank you!
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/01/2023

  I'm sorry you feel this way. I wish I could look into your account myself to see all the information and help you from my end. Unfortunately, the franchise that served you is not under our jurisdiction and therefore your account can only be accessed from representatives at that location. If you want to reach out to someone at corporate, please call ************** or send an email at *************************************** We will do as much as we can to resolve your issue.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20549332
  
  I am rejecting this response because:

  The Insight company is apparently a franchise. I called the corporate number and they said since it is a franchise, they could not help me. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sale guy for Insight was going door to door. The man told my *********** that today only if we signed up it was 1/2 off. He firmly stated it is only today because I was just going to have him talk to my husband ********. Instead I called my husband over and he restated about the 1/2 off and what all they do. Instead of ****** a year it was ****** and they came every other month. My husband said, let me think it over. He said well the discount wont be available tommorow. So we signed the tablet which only had signature page. They sprayed once & when I got the email with all the information about contract. When I added it up it came to ******. The guy lied. So I called and cancelled and cancelled my card. The sent out someone to spray again and we told him no, we had cancelled contract. I talked to Insight because I kept getting calls, he said you cant cancel l& they turned over too collection agency.

  

  Business Response

  Date: 08/28/2023

  Hi ******. We're sorry to hear about your difficulties with our services. What you encountered was a rare occurrence, and we will do everything we can to make sure your problems are resolved. We have contacted your local franchise and let them know of your issue. You should hear from them very soon, but if you wish to contact them yourself, please send them an email at ******************************************* Thank you for your feedback and being the best part of Insight.

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26 a rep from Insight Pest Solution came to my door soliciting their services for pest control. They said they had a special deal of $69 for one day service. I agreed to the one time service and signed for this service without seeing a contract of any sort. They never mentioned that I would be charged monthly or that this service agreement would be for 1 year. I found out that I was being charged monthly only when I looked at my bank statement. In June they charged $72 and $97 for the month of August. I called Insight when I discovered I had been charged and asked them to mail me the contract where I had agreed to a subscription for 1 year and cancelled this service only to find out they were charging a cancellation fee.They refused to refund or do anything about the charges and money they took without consent. They target the elderly and limited English speaking community.

  

  Business Response

  Date: 08/10/2023

  Thank you for your criticism, ******. We value all reviews, including negative ones, because we use them as an opportunity for growth. With that said, we advise that the first thing you do is check your contract. The contract is the final word over what to expect from our services and what you're agreeing to, even over our own sales reps. We'll also let your local franchise know so they can take a look at your account and help resolve the issue. We'll also let them know to give you a call to ask you some questions, so keep an ear out for that. If you don't hear from them, though, you can call them yourself at ************** or email them at ***************************************** Thank you for being the best part of Insight.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20448215
  
  I am rejecting this response because: Insight Pest Solutions is not offering any solution to resolve the issue. The issue is Insight Pest Solutions never gave me or explained a contract with a description of service that involved a monthly subscription and that I would be agreeing to automatic withdraws from my credit card/ bank account for one year. I authorized a one time payment for one time service. In my opinion, either the door to door customer representative lied about this one time deal or Insight Pest Solutions are training representatives to make a sale/ get a signature any means necessary. The solution would be to refund me $172. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/15/2023

  We're very sorry you're in this situation with us, and we at the corporate office would love to look into the issue directly. Unfortunately, your local franchise is independently owned and not under our jurisdiction. They have access to your account and will be able to find the contract and confirm what exactly you signed up for. If you have already tried calling them to no avail, please call us at ************** and we will do our best to assist you.

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th I called Insight Pest Control to cancel my contract that was ending on the 13th of July. Cause i no longer needed their service anymore. At that time i talked to a woman by the name of ******* at 8:19 am the morning of the 11th and she told me that multiple of time that she would file a notice of cancellation for me. Also said someone from the company would be contacting me about the cancellation which no one ever did cause my phone is with me at all times. Saturday i get and email stating that they reinstated my contract after i asked for it to be cancelled and on top of that went and charged my bank account ****** service fee all without my consent. I have tried to contact the company supervisor to find out what gave them the right to go behind my back and do this but every time i call them the supervisors are never available. If i can't get it resovled through, you then i will take legal actions against this company.

  

  Business Response

  Date: 08/29/2023

  Hi ****. Thank you for your feedback. We're sorry you're having difficulties with your contract. It is important that we leave all of our past and present customers satisfied. We want to work with you to make this right. We have contacted your local franchise and will let them know of your issue. Hopefully, you will hear from them soon. If you don't, please reach out to them at ***************************************************************. We're sorry for the late response and we hope we can still find a way to resolve your issue.

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a technician show up to the house and spoke to my mother about spraying for ants and spiders. Said $180 to spray that would cover the property from May-Aug. Did not mention anything about this quarterly installments at all. Also didn't mention that it's the same amount $180 to cancel. Company is a SCAM! stay away!! Makes you sign a contract after saying it's a one time thing and it's not, then holds the contract over your head. It's so sad that there are such s***** people in the world scamming others.

  

  Business Response

  Date: 07/19/2023

  Hi *****. We're sorry that you had a negative experience with our team. If you have a copy of your contract, I recommend looking it over to make sure there weren't any oversights. That's often the cause of these misunderstandings. Regardless, we are still willing to work with you to resolve your situation. Unfortunately, there's not much we can do from our corporate office as you were serviced by one of our independently owned franchises. We will let the franchise know of your complaint. You should hear from them soon, but if you wish to reach out to them yourself, the number is **************. If you still don't get a response from them, you can reach back out to us at ************** and we will see what we can do from there. Thank you for being the best part of our Insight.

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20345303
  
  I am rejecting this response because I believe you are not understanding the problem. The issue is, the sales rep isn't telling people that they are signing up for a yearly subscription or that there is a massive cancellation fee of $180 plus tax! I think if your letting these independent franchisees use your name you should be responsible for how they are conducting their business practices, unless you just don't care. The sales rep didn't explain any of this to my mom and from her conversation with them it was verbally discussed to come one time for $180. They then have something else written in their contract and hoping people don't catch it, like my poor mother who willingly trusted this person was telling her the truth about the services. I would like you as the head office of this company to contact this franchisee and allow her to cancel her "subscription" or whatever you want to call it without penalty to her as this wasn't explained to her. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/20/2023

  Hi *****. Whatever contract the representative had you sign should've stated all conditions of the terms we were offering you to sign, regardless of what our representatives say. Despite that, however, it is very important to us that our representatives are still capable of being as clear and concise when offering a plan to our clients. We strive to assure that our franchise locations represent our brand just as well as the locations managed by our corporate office. If someone is misrepresenting our brand in any way, we want to do whatever we can to help. If we are unable to help for whatever reason, we want to make sure this never happens again. That's why we sent the information you gave us in the review to your local branch. They have access to your account and will be able to identify who you spoke to and let them know the complaint you made. It is up to them to settle this issue once and for all. What we are able to do on our end is let the franchise know of your complaint and give them the information needed to help you. We, and many other businesses, have independently owned and controlled branches to help the business run more efficiently; but we assure you that we are still not letting them do as they please with our brand. We let them know of your complaint, gave them your information, and you should hear from them soon. If you still don't hear from them, your best chance at getting the desired settlement you want is to call them with the number given in the previous response.

  We will continue looking into ways we can help you from our corporate branch while your franchise helps you from their end. If you need anything from us, our number is **************.

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started with Insight last year (2022) after a salesman came to our door. Quite frankly had the absolute best service and the product worked amazing. This year has been an ABSOLUTE Nightmare with these people. The employees dont show up when they say they would. They try to charge us for a mosquito treatment we were supposed to have in May except they still have no come to do it. The only day they came was ****** day and that meant we could no longer be outside for two hours so we said no he said hed be back the Tuesday and never came but supposedly called which is not true. We referred them to some friends after last year and now truly regretted it as they are also having issues. All around seems they took on more than they can handle and now we get the absolute worst service and it has been nothing but a fight. We are refusing to pay for the mosquito treatments since we NEVER got them and its July. Truthfully issues all around and would highly suggest anyone stays away, they had a great product and company and it has gone down heavily.

  

  Business Response

  Date: 07/10/2023

  Hi ****. As happy as we are to hear that our services started out great, we're sorry to hear you were unsatisfied with the more recent ones. We would love to look into this issue for you directly, however, it appears that you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************** or ********************************* they will be able to resolve your concerns directly. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 05/23 a sales person from Incite Pest Control trespassed on my moms property in ***********. This said person then proceeded to sell my 89 year old mother (with dementia) a pest control contract. This said person walked through the inside and outside of moms house and then proceeded to have her sign a contract, She also gave him ****** in cash as a down payment and helped her write a cheque for *******. When I look at the cheque it seems that my mom was not able to complete filling out the cheque herself, so this sales person had to compete most of the information. At what point does a sales person say to themselves that this women may not be entirely capable. I was able to recover the money and the cheque. But I am concerned as I do not have a copy of the contract and by the sounds of this companies complaints I am not sure whether they will still try to proceed. Also there was no real information left at my moms house no copy of the contract no receipt for the monies given. If I had not seen a single sticky note with his info I would not have known that this transaction even happened. This is very scary for families of the many seniors who are trying to live on their own. That salesperson filling out the cheque for my mom sounds like fraud to me.

  

  Business Response

  Date: 07/10/2023

  We are terribly sorry that your mother was put in this situation. Nobody should be taken advantage of like that and we will let your local franchise know to speak to their representative. We respect the privacy of our customers, so we will not contact you further about this issue. However, if you wish to provide more information to help us prevent issues like this in the future, or you have other questions, please reach out to us at ************** so we can help further identify your problem. Because you were serviced by one of our independently owned franchises, our corporate office can only point you in the right direction. We will also send them information about the complaint in hopes they can identify your mother's account. Once again, we apologize for what has happened and we hope you can help us work this out.

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20294420
  
  I am rejecting this response because:  If I read the responses of this company to all the other complaints through the BBB the answer is always the same. " Because you were serviced by one of our independently owned franchises, our corporate office can only point you in the right direction"   I feel the  coporate office should  have some control over the practices of a franchise whether it be independently owned or not.   As these independently owned franchises carry the "insight pest control" name one would think that they would be more concerned about a sales person using  their company name financially abused my mother.   Is there any franchises that aren't independently owned?
  
  Sincerely,
  
  ******************

  

  Business Response

  Date: 07/10/2023

  We understand your concern. Unfortunately, our corporate office is unable to access the accounts of customers who were serviced by our franchise branches, such as the one you were serviced by. This is why a lot of responses to complaints you see will redirect you to the proper branch. There is nothing we can do to solve your issue directly. What we can do, however, is take your complaint and forward it to the proper branch. That way, the franchise who does have access to your account will be able to continue addressing the issue with all of the resources and information necessary to do so.

  Communication is key to solving these issues. We respect your privacy and will not contact you as long as you wish not to be. However, if you want to help us find out who your representative and technicians were so we know who we need to talk to, please give us a call at **************. It is very important that the people who represent us learn from their mistakes, and your cooperation can help us be better.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A *****person came by our house less than a year ago. Said they were doing a special with our neighbors and did their pest control. I felt sorry for him with his trying to be a good rep ***** pitch. He said for $50, they would do a one time spray of house and yard. If I liked it, they would come back in 3 months. He said no contracts no committments. I agreed. They charged me $50. Then another $50, then another. They never sprayed or did pest control. The next day, I had a door tag saying they missed me. I have a ring camera that recorded them only leaving the sign. Nothing. After I realized I had been charged for 3 months, I called and complained. This is when they said I had agreed to a year. No I did not, and the entire conversation is saved on my ring camera. They cancelled for me and I thought that was it. In June, I get a collections letter from ************************ Solutions for collections. This is a FRAUDULENT SCAM and sadly, I am seeing other neighbors complaining of being had. I never received service. Not one. They took $150 of my money and now have me with collections notices. That's not a great way to do business- but maybe that's how they roll. I have reported these deceptive selling practices to the police, our neighborhood, and to the collection agency.

  

  Business Response

  Date: 06/29/2023

  Hi *******. We're sorry you feel unsatisfied with our services. After looking into your account, we found that you did sign a contract for a year-************. It also looks like someone already offered to adjust your rate without cancellation. There is no record of your services being cancelled. We tried calling you to help resolve this matter, but there was no answer. Communication is key to solving these issues in a manner that's best for all parties involved. If you wish to reach a settlement, please give us a call at **************. If you wish to talk to me, directly, my extension is ****. We would love to work with you to resolve this situation.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our house treated by insight pest solutions a long time ago. After the initial treatment our bugs seemed to had gotten worst we complained about it and the technician wanted to charge ** more and suggested to get more expensive add ons. We cancelled our service and the company sent our account to collections.Now randomly we keep having technicians show up at our house or texting asking to schedule treatments. They just show up unexpectedly and today one of the technicians convinced my daughter to let him into the house while we were not home. This is BEYOND UNACCEPTABLE!!!! When my husband contacted the technician and explained that we did not have an active account and asked why was he at our residence, he stated that he was there to pick up equipment. There is NO equipment in the house!!! NEVER HAS there been any boxes inside the house. All we have are termite pods in the front and back yard that he could have easily retrieved without entering my house. I formally request to be DONE with this company and any balance that is due be mailed to me.

  

  Business Response

  Date: 06/22/2023

  Thank you for taking the time to leave your feedback. We value criticism because it gives us the opportunity to grow and improve. With that said, we are very sorry that you were not satisfied with our services and even more so that you feel uncomfortable with one of our technicians. It is worth noting that after an initial pest treatment, more bugs will show up for a brief period due to how our treatments work. When we remove a pest from their homes, they have nowhere else to hide. It's quite possible that you haven't been getting more bugs, but instead they have been easier to find because they're not hiding in their home. With that said, we will formally let management know about your uncomfortable encounters with one of our technicians. As for your balance, we would love to look into this issue for you directly, however, it appears that you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************** or ******************************************** they will be able to resolve your concerns directly. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.