Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insight Pest Solutions, LLC has 14 locations, listed below.

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  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions LLC

  201 Moravian Valley Rd STE K Waunakee, WI 53597-2525

  
• 

  Insight Pest Solutions

  14929 Bogle Dr Chantilly, VA 20151-1727

• 

  Insight Pest Solutions, LLC

  5954 W 71st Street Indianapolis, IN 46268-1728

  
• 

  Insight Pest Solutions, LLC

  50 Howe Ave, Unit H Millbury, MA 01527-3264

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel and have told this business multiple times I cannot talk on the phone, yet they still call me and also request for me to call them to "discuss" a resolution. I have not received services from this company since February 2023, yet they are still charging me, even after they have supposedly cancelled my account.

  

  Business Response

  Date: 06/14/2023

  We're sorry you found our services were inadequate and we're also sorry you're having trouble with cancellation. As much as we want to respect our customers privacy wishes, in order to resolve this situation, we need to have a conversation. We take pride in being as transparent as possible with our customers and helping them deal with their issues. One of our managers would love to talk to you. Please give ** a call at **************. You can try to contact ** via email at *************************************** but you'll have a better chance at resolving the issue after a clear conversation over the phone. We will try our best to keep it as brief as possible. Good luck!

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20185218
  
  I am rejecting this response because:  I have already contacted the business multiple times, they still have called me even when I have asked that they stop.  I have gotten a confirmation of cancellation from ****** at Insight Pest Solutions.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/15/2023

  Hi ******. Your balance has been voided and your account has been fully closed. You will not receive any more calls from us, but if you want another confirmation email, just let us know.

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Insight employee came to my door and was trying everythign in the book to get me to sign up. I said leave your card and I will look inot it. He would not, he just kept trying to force me to sign up. I told him I had somewhere to go and he would not leave. He was asking all kinds of pesonal questions too, etc.

  

  Business Response

  Date: 06/14/2023

  Hi *****,

  We're sorry to hear that you had an uncomfortable experience with one of our representatives. We do our best to train our representatives to be respectful to potential customers. If you would like to report this issue directly, please give a call to our franchise branch in your local area. Their number is ************** and their email is ***************************************** Our team over there will be able to resolve this issue directly.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory practices! I live in a no solicitation neighborhood and we received several visits from sales reps. ** children were given cards and asked to give times I would be available. Rep advised me to cancel my service with another provider as they had a no obligation contract, cancel anytime and would save me 40 a month on my service with no change in what we would receive. I had 1 person come once, did not do any of what was promised and my card continued to be charged. I disputed the charge with my bank and advised a rep that called me that I did not want to continue service....I recently received a collection notice for the amount of the contract that I was told was no obligation. That is a false advertisement from what was offered by reps who continuously visited my home and weren't honest about their policies. ** credit will take a hit and I have not had pest control for over a year....reading the reviews and complaints and wondering how this can continue to happen and they remain in business.

  

  Business Response

  Date: 05/08/2023

  ******************. Thank you for taking the time to leave your feedback. We are thankful for the opportunity to make things right. We're also sorry that you had a negative experience with **. Unfortunately, we tried to call you and did not receive an answer. A voicemail was sent to your daytime phone number. If you can give ** a call at **************, or email ** at *************************************** we can work with you to help remedy your situation. Thank you for your time!

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with the company over a year ago. Service was good. I moved last year, asked the tech if service is the same. He said yes, I can stil receive all my same service just at a different location. For some reason ended up with a new tech who told me that the services I was asking him to perform were not included in my contract. After almost a year of paying monthly for services and them being inadequate I contacted via email on March 16th (right after a monthly charge of $79) requesting to cancel service since it no longer did any good for me since tech says my whole front yard and mail box isn't included. Pointless to do half my front yard for fire ants with my kids.) I received an email back that says they have received my request and sending it to specialist. On April 11th I received an email that they have tried to contact me regarding my request to terminate service. I contacted them by phone on the 11th to discuss to ensure no more payments. I received a call back on April 14th, the rep offered me to provide me the services I was originally receiving bc she did not see where in my contract it said the areas in which they could or could not treat and also offered a discount, all this pending supervisor approval. She asked me if she could get me on the schedule for Monday. I let the rep know Monday would be good, but let's wait to hear back from the supervisor and to make sure I'm not charged again unless we figure something out. I did not have anymore contact with the company. I now have a other $79 charge after explicitly communicating my desires to not be charged unless i agreed to further terms of service. I have the emails and I'm sure the phone calls are recorded, at least should be. I feel Insight Pest solutions should refund me March and April payments of $79, March of which I hadn't used services (since feb 1) and April of which I had clearly communicated verbal and written a desire to stop services and at no point agreed to more.

  

  Business Response

  Date: 04/17/2023

  Hi *********. Thank you for taking the time to leave feedback for **. Regardless of how you feel, it helps us grow as a company and we are grateful. We're sorry you've been having inadequate services since you moved and also that you're having a rough time with scheduling and payments. Because didn't send a copy of your contract, we can't determine what you signed up for. It's very possible that the contract you signed up for will continue to charge you until you cancel, even if you miss a month or two of services. It's like a subscription service. Unfortunately, we can't access your account either because you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************** or ********************************************* they will be able to resolve your concerns directly. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.

• Initial Complaint

  Date:03/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/11/222.Money paid- $50 Service: pest control Nature of complaint: service agreement withdrawn prior to service start date due to inability of company to provide me with written agreement presented by service technician in a timely manner, agreement to terminate any service/contract prior to start date via ******** Service, technician still arrives with no knowledge of above to perform services, no response to email communication with continued billing, now company has submitted a bill for $500 to collection agency for services not rendered.

  

  Business Response

  Date: 03/30/2023

  Hi *******. We're sorry you feel we've violated your privacy and trust. After looking at the documents you sent and going over your account, we have attempted to contact you regarding your complaint, but you did not answer. We left a voicemail and look forward to hearing back from you and working with you to get this issue resolved. Please don't hesitate to call us at ************** or email us at *************************

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company on numerous occasions always waiting on hold for extended periods of time . I was assured by customer service representative that a supervisor would return my call and that never happened. It is too expensive, I live on a fixed income and now they want me to pay for a service which I have not received. At some point, businesses should not be able to do this

  

  Business Response

  Date: 03/24/2023

  Hope,

  We're sorry that you had an ineffective service and we're also sorry that you had a negative experience with our customer service. We want to try and clear things up with you so you're aware of what we know. Two things that should be noted is that according to the notes on your account, a technician did perform a service in November. The service was performed early in the morning and it's possible that the technician didn't notify you when they arrived. The reason why is unknown, but a service was definitely performed on that day. Another thing worth noting is that a supervisor did call you on the 10th March and you did not answer, nor were they able to leave a message. In order to help resolve your issues, communication is as important on your end as it is on ours. We apologize for any communication issues we may have caused. It looks like you have chosen to send a check to cover your payments. We're still willing to help make things easier for you as you make your payment. Please give us a call or send us an email if you're willing to work with us. Otherwise, thank you for taking your chance with Insight and we're sorry that things didn't work out.

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my door asking if I would try out their company. I agreed as I didn't have a pest company. He said I could cancel at anytime if I didn't agree with the service. He explained everything they would do each time they come out. Come to find out everything he said was a lie. They do a terrible job. They are present when they come out five minutes. I called ro cancel and now they say I'm stuck paying for this terrible service for one year. I never signed a one year contract with them. They forged my signature on documents. I do not and have not wanted their service. They tell me there is nothing they can do the several times I've called.

  

  Business Response

  Date: 03/24/2023

  Hi Caylan. Thank you for taking the time to leave a review so we know how we can improve. I'm sorry to hear that you had a negative experience with us. It was never our intention make you feel like you've been treated unfairly. It is worth noting, however, that Pest Control takes time to be effective and for the first few days after service, you might actually see an increase in pest activity because they're no longer able to hide. That's why we tend to offer year-long plans. We want the pests to get out and stay out. I don't know the full extent of your issue, though, because I do not have access to your account. The reason for this is because you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************** or ******************************************* they will be able to resolve your concerns directly. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.
  
  

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person came and took my details to come do pest solutions spray at my house on Thursday. I gave them my payment information and they never came on Thursday when they said so I cancelled my payment information. It came on Friday and wanted to spray. I was not home. My mother was here watching my children and told them no not to come and spray. They sprayed for five minutes. Did not listen to her. The week later she called me for payment information. I said no I did not want them to come back and do anything. I did not think that I needed to pay because they did not fulfil the rental bargain and they said too bad. Then I asked where my contract was and told they emailed it. Now here we are three years later they sent me to collections and charge me a contract cancellation charge when I don’t even have a copy of the contract because they cannot get my name spelled right or they cannot send me a contract. I’m very dissatisfied with this company and do not want to give them any business at all. If business is conducted business like this, it would not make any money at all totally disgraceful. I do not have any documents to upload as I still do not have a contract. I have not paid the bill in full reluctantly, because they gave me no other option.

  

  Business Response

  Date: 02/27/2023

  Hi ******* Thank you for taking the time to share your thoughts. I'm sorry that you had a negative experience with our team. We try our hardest to adjust our schedules to your needs and let you know ahead of time if there are any changes. It's not normal for a technician to arrive without notice, especially off schedule. We would love to look into this issue for you directly, however, it appears that you were serviced by one of our independently owned and operated franchises. Please reach out to them at ***** ******** or **************************** -- they will be able to resolve your concerns directly. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales Manager from Insight Pest Solutions came to our door with an **** and signed us up for a special on Pest Control one time treatment. We paid the amount of 202.27 and the job was scheduled and done.
  We later get a call from a Collection Agency demanding payment, we tried to tell the Insight Pest Sollutions Accounts Department that we had paid it on June 3 and posted on our Credit Card June 6, they were no help to us and said the file was all transferred to a Collection Agency.
  
  We asked the Collection Agency why we had a bill outstanding and they said we had a service on Sept. 2 2022. They had our wrong phone number and email address and they added early termination fee of 113.00 on top of the amount we had already paid and said it was a September 2nd service. At no time did we get a call or email regarding this service or that someone came to the house to do the service. I believe this is a scam and negligent on the Insight Pest Solutions, please help resolve this.
  
  I have no option but to pay this I am told without it affecting my credit score, this is a scam.

  

  Business Response

  Date: 01/17/2023

  Thank you for leaving a review. I'm sorry you're having problems with our services. I wish there was more I could do on my end, but unfortunately, you were serviced by one of our franchise locations. Because of this, I am unable to locate your account from our corporate headquarters. I will forward your issue to our Ontario franchise and give them your contact info. They should contact you within the next few days but just in case you don't hear from them, you can contact them at **************************** or ************.

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 29/2022 an agent of Insight Pest control shows up and advises me that he is here to spray the property. I refused and told them not to do the service not now or in the future. I was billed 361.60 the next day on my **** ***** I refused the charge with **** at once. This firm did the same to us a few months ago. It appears that this is their method of making money.

  

  Business Response

  Date: 01/02/2023

  Hi *****,

  I'm sorry you're being charged with services you refused. I want to help you in whatever way I can directly. Unfortunately, it appears you were serviced by one of our independently owned and operated franchises. You'd be better off reaching out to the Toronto, ON location at ************ or ****************************. If you have trouble with them, you can reach out to me personally and I will try to help you in whatever way I can.

  I do want to address something I noticed. If we have your **** **** information, it's possible that you are currently signed into a contract with us. Did you reach out to us for services in the past? That might be the reason why an agent arrived to spray the property and charged you without your knowledge. Regardless, we are willing to help you and I hope you can get this problem sorted out with the customer service at your local franchise.

  Customer Answer

  Date: 01/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: We initially contracted for one spray job only. They then went ahead earlier in 2022 to spray without our consent. Then again in January they showed up and we told them not to spray and they did again against our will. The next time if there is one we will charge them with trespassing and fraud.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 01/05/2023

  *****,

  There must've been miscommunication between you and whoever you signed the agreement with because from what you're telling me, it sounds like you are currently receiving a quarterly or tri-annual service plan. As I said before, I can't help you from my current location because you were serviced by one of our independently owned franchises. Please call the number or contact via email using the information I sent you in my previous response. Your local franchise's customer service will be able to help you resolve your situation.

  Thank you for your feedback!