Complaints

This profile includes complaints for Insight Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Insight Pest Solutions, LLC

  1214 Copeland Oaks Dr Morrisville, NC 27560-6614

  
• 

  Insight Pest Solutions, LLC

  11385 Landan Ln Springdale, OH 45246-3601

• 

  Insight Pest Solutions LLC

  201 Moravian Valley Rd STE K Waunakee, WI 53597-2525

  
• 

  Insight Pest Solutions

  8025 S Willow St STE 110 Manchester, NH 03103-2372

  
• 

  Insight Pest Solutions

  1000 Business Center Dr STE 80 Savannah, GA 31405-1365

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our old home in January, called to cancel. Was told I could either use the last promo appointment or pay a cancellation charge. I opted to use the last promo with very specific instructions to cancel my account once it was complete. Fast forward to June I finally get into my new home, insight pest shows up. We are all done right? No someone shows up in August, I tell them no, call to cancel and I think everything’s good. Then they show up in October when I am not home. Do their work, let themselves in my fenced in yard, my dogs were not put away so they tore up my window screens and then am charged? I finally called and had to yell at the customer rep who was STILL trying to sell me this product that I haven’t been able to cancel since January. I tell him I’m not paying for that service and he tells me there’s nothing he can do about it. Worst experience I’ve had with any company

  

  Business Response

  Date: 12/02/2022

  Hi *****. I'm sorry that you had a negative experience with our recent treatment. From what I found on your account; it appears that there is no entry for the service you received in June, which is probably why technicians showed up again. There is an entry for the visit you refused in September and the treatment you received in November. We're sorry for the possible mix-up on our part and are willing to work with you to make it right. It is important, however, to answer any and all questions that the representative asks you so we can not only be able to solve your problem more effectively but to also get better at solving similar problems in the future. Regardless, we are still willing to work with you and you can give us a call any time.

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service, however I cannot cancel or it will cost more than keeping it until April 2023. I am not happy with the service. When the salesman came to my door to sell me the pest control service, he COMPLETELY FLAT OUT LIED to me. My main issue was mice getting into my home. He said the spray they use will deter mice from entering my home. Also, said it would get rid of spiders, centipedes, ants and stink bugs. Well, I called their office today to cancel my service because I still have mice, spiders, centipedes and stink bugs. The lady who talked to me said they do not even have a spray for mice, only traps and poison. I told her I want to cancel due to being completely lied to from their door to door salesman and was told I could cancel, but it would cost me MORE MONEY than just keeping the useless service until April 2023. I cannot use poison in my home as I have dogs, cats, birds and outdoor chickens. Traps I can do myself. I would have never signed up for their services if I was NOT LIED to about their spray detering mice. I am just looking to have my service completely canceled with NO ADDITIONAL fees or monthly charges.

  

  Business Response

  Date: 11/23/2022

  Hi *****,

  I'm sorry you're not getting the results you hoped for out of our treatments. We left a note for the technician to specifically treat for mice. He will discuss the details in depth with you in person. We appreciate you calling today. If your tech doesn't resolve your concerns next appointment, then please reach back out. We'll do whatever we can to make sure you get the proper results from your treatment.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this control company because I just purchased a home and was having a wasp infestation in the attic. I called the company and when I made the appointment, I was specific and saying that I had wasps in the attic. I was at work and the technician came to my house, as my wife was home. She informed me that the technician never went to the attic. Fast foward to today, I am still experiencing wasps in my home secondary to them being in the attic. When I called today to make a follow up appointment for them to return to my house, I was informed that that if there’s no stairs to the attic, the company employees will not enter the attic. When I called and made the initial appointment I was very specific as to where the wasps were, and I was not notified at that time that they would not be able to treat the area. I paid $100 for the initial treatment and I am on a quarterly payment plan. I called their customer service, I told him that they could keep the hundred dollars if they could just cancel the rest of my contract if they cannot help me. At that point, the employee informed me that he cannot help me.

  

  Business Response

  Date: 11/02/2022

  Hey, it looks like we got the retreatment scheduled. We're happy we were able to solve your issue. Hopefully, you will see better results further down the road. Reach out to us again if anything else comes up.

  Customer Answer

  Date: 11/08/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  when I called to have my attic treated, I was informed by the person at the call center that they would not go into my attic because I do not have stairs to my attic. Any other pest control company brings ladders to the jobs with them.I spoke to a gentleman in marketing I believe his name was ********, he was going to have someone from corporate give me a call back to get out of the rest of my contract. I informed him I’d be happy to pay the initial $99 that I paid, but I would like the rest of my contract to be voided. As I have wasps in my attic and will have to call a different pest control company to solve the problem.

  
  
  
  
  Sincerely,
  
  
  
  ******* ********

  

  Business Response

  Date: 11/14/2022

  Hi *******, 

  Thank you for giving us a call and allowing us to address your concerns. Please do not hesitate to reach back if you have anything else we can help you with. We appreciate your patience! 

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2022, a sales person came to my house and introduced their service of pest solutions. He was very nice and friendly to introduce their service, he told me that there will be four times treatments with $179 including tax each time. He told me that there will be free cancellation whenever I don't like it anymore. He never mentioned that there will be cancelation fees and plus any reimbursement fees if I stop the service. I was working from home at that time, and i trusted the nice sales person and signed the contract without looking at the details of the contract.
  After the first time treatment, i paid $179 for it, but we didn't like it at all. The pest was not really controlled, they went anywhere, and a tones of pests went into my house, we felt very uncomfortable for this, and even our pets were chasing the bugs all over the house. Recently they contacted my for the second time treatment through the message, I responded Stop the service, however they keep coming. Today they sent another email to book a time with me, I told them that I have stopped the service, and we don't like it.
  The agent said if I want to cancel the service, I have to pay termination fee $100, plus any reimbursement and discount $240 and tax ,which is a total of $340 plus tax.
  I checked the contract, there are very small words to include the termination term in the contract, and a bunch of price and discount term listing.
  Why did the sales person say it is free cancellation? This termination term in the contact is very important, why didn't the sales person bring it to the table and clearly let the customer know it before sign any contract? This is totally cheating.
  And we totally didn't like the service, should we get refund for the first time payment?

  

  Business Response

  Date: 10/27/2022

  Hi, ******** I'm sorry you are having trouble cancelling our services. I'm sorry you feel as though you've been lied to. I will do all that I can to help you solve this issue. Unfortunately, because you were serviced by one of our franchises, I can't access your account from our corporate headquarters in Morrisville, North Carolina. I will send you the contact information for your franchise location so you can contact them. I will also reach out to them myself to make sure they are aware of your complaint. The email is [email protected]. The phone number is ************. If you don't have any luck with them, feel free to call me personally at ***** ********. My extension is ****. You can also email us at ************************. I've done as much as I can do for now. I hope your issue gets resolved.

  Customer Answer

  Date: 10/28/2022

  
  
  Complaint: ********
  
  
    To the corporate headquarters:

  Could you help me directly to contact your franchise and help to solve my issue? I don't think it works if I send email or call them, I already sent email before, they already sent me the invoice in total of $384.2. They will put me in the collection if I don't pay. I believe your corporation and your franchise are not doing business like this. If the corporation does business like this, it will loss all the customers' trust and loss the reputation. We already tried the first time and paid the expensive service for the first time at $179, we cancel the service because we don't like this service and it doesn't help to control the pest at all. If we have to pay a huge expensive cancelling fees to cancel the service, this is not fair for the customers. Why didn't your sales person tell the customer about this expensive cancelling fee when they was introducing the service to the customer, because if they said this, nobody would try this service. 

  I sincerely ask you to help me for this.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 10/31/2022

  *******, I sent a message to the franchise on your behalf last week. I also just called them before sending this response and gave them your information. You should hear from them as soon as possible. If you don't, I suggest you try calling them if you haven't already. Their number is ************. I've done all I can from the main headquarters in Morrisville. I hope the folks at your franchise location help resolve your problem.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been issuing me bills for a service that I terminated when I left the property in 2020. They have refused to stop the service and issued a $200 renewal bill. The account is 216766 with this company. I would like this bill stopped. The bill is now $383.00. I live in an apartment which I don't need pest control services for.

  

  Business Response

  Date: 10/25/2022

  Hi ******. I'm sorry you're having trouble cancelling our services. I wish there was more I could do from our corporate headquarters in Morrisville, NC. Unfortunately, you were serviced by one of our franchises, which means I won't have access to your account. You'll have better luck contacting the Nashville franchise. You can reach them at ***** ******** or email them at *************************. I'll also reach out to them myself to make sure they're more aware of you. They'll be eager to solve the problem and will be expecting you. If you still have problems, please contact our corporate headquarters at ***** ********. To speak with me personally, my extension is ****. You can also email us at ************************. We will do everything we can to solve your problem.

• Initial Complaint

  Date:10/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate bugs. I never had any problems, but there was a few ants starting to make a trail on the kitchen counter. So, when the greasy salesman bypassed my “no soliciting” sign by approaching me in the yard, I figured I’d give them a try . Unfortunately, their service opened a portal to my insect hell. Since receiving their services, I’ve been traumatized by more pests than ever. I actually flew out of the shower with shampoo still in my hair and in full lather because an albino looking roach flew at me. I had a huge ant with wings crawl across my arm. The wasps and waspy things were fighting me for territory and those creepy water beetles are everywhere.
  I was serviced in April, reserviced in May and called to reservice again in June. They told me I was 10 days out from my quarterly so they would just come and take care of the quarterly. Of course they want to assume the next quarter; (The contract says a refund would be granted if you called for 2 reservices within the first quarter. ) I paid $49 each month for a quarterly service that did not work. When I cancelled, they said that the $49 was the annual discounted rate and I would be required to pay the balance due to early termination . They are requesting $250.
  
  I had a continuous influx of pests with zero reprieve! I filled out the contact form on their website (3 times) to explain that I do Not want them back at my house because whatever they are using is only creating issues. I left a couple messages saying the same information. When they called me back, I spent my lunch hour fighting with the guy about the contract and cancellation. He offered me a free month and I shivered with the fear of more bug encounters.
  I was trying to negotiate an amicable resolution.
  But as far as I can tell, this company is only interested in taking peoples money and their claims of pest control are absolutely fraudulent. I should get a refund. I’m definitely not paying any more money !

  

  Business Response

  Date: 10/20/2022

  Hello, *******. I'm sorry you had such a negative experience with us. You deserve much better. I do want to remind you that after the first few services, you might see an increase of pest activity at first. This is due to them being removed from their habitats. Our Nashville location is an independently owned and operated franchise. As much as I would love to look into your account directly and help you resolve your issue, you'll need to reach out to them at ************************* or ***** ********.  We're doing all that we can. I will also send a message to the franchise on your behalf to make sure they are aware of your issue. If, for some reason, you do not hear back within your desired timeframe, please reach back out to us for further assistance.

  Customer Answer

  Date: 10/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Franchisees need to be held accountable by the corporations that feed them. I have done my due diligence trying to resolve this without losing my mind. I would have walked away and cut my losses but since they have been difficult and wasting more of my time, I want my money back. 
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 10/21/2022

  *******, I completely get where you're coming from. We are responsible for our franchises. The problem is only the Nashville franchise is able to access your account. That's how it is with all customers at our franchise locations. I already reached out to the Nashville franchise on your behalf. You should be getting a call from them. If you're in a hurry, you can contact them yourself using the information I gave you in my original response. I have done everything I can do on my part, but if you don't have better luck with your local franchise, give us a call back at our corporate headquarters at (**** ********* My extension is **** if you wish to speak with me personally. If you have any other feedback, please email us at *************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company showed up to my house unsolicited selling pest control services I offered to let them perform a one time service and bill me rather than pay upfront and sign a contract after the service I was billed 50.00 less than three days later I was billed for an additional month100.00 two weeks later I was billed for an additional month 150.00 I contacted the office on numerous occasions offered to pay for the one service but they refused to send me an invoice for the correct amount over charging me by $100. This appears to be some kind of scam to get you in their service program with no way out and a card the can bill at will. Please warn other consumers and help me resolve this matter in anyway possible. I will also be filing complaints with CFBS and the AG.

  

  Business Response

  Date: 10/20/2022

  Hello, *****. I'm sorry you're having such a negative experience with us. This is not normal, and you deserve better. This sounds like it was a misunderstanding between the sales representative and yourself. Our services operate under a service plan. As a pest control company, our goal is to eliminate pests from your home and prevent them from coming back. We offer three quarterly service plans and four tri-annual service plans. We would love to look into this issue and help you resolve it directly, however, it appears you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************************* or ***** ********. They will be able to resolve your concerns directly. If you do not hear back within your desired timeframe, please reach back out to us for further assistance.

  Customer Answer

  Date: 10/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have already reached out to **** the General Manager unfortunately I did not receive a satisfactory response. I understand how your service works my concerns are I was being charged for service not yet preformed and when I requested that my service be canceled due to my dissatisfaction I was ignored and billed again. I only received one (1) service on a promotion for 50.00 now I have a 150.00 after I requested it be closed apparently they’ve just refused to comply with my request. I do NOT have a valid contract under Tennessee law as no money has been exchanged and at this time I consider attempts to collect harassment. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 10/21/2022

  We appreciate you taking the time to share this information with us. I wish there was more we could do to help you directly, but we at the corporate headquarters in Morrisville, NC do not have access to franchise customers. I have reached out to the Tennessee branch on your behalf so they're more aware of you and your complaints. You should receive a call from them. If you're still having bad luck, please reach out to me personally at ***** ******** and use the extension ****. If you have any more concerns, please email us at *************************

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started using insight pest solution for pest control at my previous home. I paid for them to come out and spray my house once every quarter so four times a year and paid $39 each month. When I originally signed up I was told that they would spray inside the home every time they came out yet that never occurred they only sprayed inside my home one time. On more than one occasion I was told the day of my appointment they needed reschedule and yet I would only be told the day before when they were to come out so then I wouldn't be able to be home for them to spray inside my home. When I first signed up I had asked for sticky traps for spiders because that was my biggest concern and I was only able to get those sticky traps the first month I signed up. I called several times after that to have them drop some off lyet they would continuously tell me that they were out. When I sold my house I called to cancel my service. I was told that I had to continue to pay since I had one month left on a "contract" however was never sent that contract. So when I called to cancel with the company I was told that I had to pay $39 in order for me to get out of my contract which I informed them that I was not going to do because I was not happy with my service and they had not sprayed for the last quarter, yet I had paid $78 for the final quarter of my contract. I paid $429 for a service that only came out to my home 3 times. Now that I am in my new home I have received a letter stating I have been sent to collections with a bill of $254 yet I have not been told what the charges are for and no one will let me speak to someone to resolve this issues. I've called 3 times since being sent to collections and have been promised someone would call me back yet no one has. I have been told a manager and their collections department would call. On the collections bill it also does not state what the charges are for.

  

  Business Response

  Date: 09/21/2022

  We appreciate you reaching out, *******! We sincerely apologize if your experience thus far has not lived up to initial expectations. We would love to look into this for you directly, however, it appears that you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************ or **********************com -- they will be better able to resolve your expressed concerns. If, for some reason, you do not hear back within your desired time frame, please reach back out to us for further assistance.

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the services where there was an initial fee, then a monthly maintenance fee. Someone came over the next day and only did about half of what the sales guy said they were going to do. He did knock down a bunch of wasp nests, but just left them on the ground around the house.... It was mentioned to me that the wasps would still be around for the next 5 days or so, but they were around thicker than they ever had been and for at least 3 weeks. Someone had contacted me via text as a check in. I asked to be sent a billing invoice cause I had never seen one yet. She said she would, but it never came. I then complained about the wasps and spiders being worse than before to see if someone could come back out since I am paying the monthly maintenance fee. .. I didn't get a response. I tried going on the website to create an account to try to pull more information on my membership, but there was no option to click for Washington State. I then tried to chat box and no messages would go through.... I just want to cancel since they have done virtually nothing for me. I don't feel I should be paying monthly fees when they aren't servicing my house monthly...

  

  Business Response

  Date: 09/20/2022

  Hello ******! Thank you for relaying your concerns. We sincerely apologize for any displeasure you've experienced with the quality of our service or customer care team. We would love to look into this issue for you directly, however, it appears that you were serviced by one of our independently owned and operated franchises. Please reach out to them at ***-******** or [email protected] -- they will be able to resolve your concerns directly. If, for some reason, you do not hear back within your desired time frame, please reach back out to us for further assistance.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  19 Sept, 2022
  The company (Insight Pest Solutions) is charging me $100 cancellation fee and $250 initial promo discount, whereas per contract, the respective amounts are $99 and $100.
  The company provided very shabby service, had to call them back after the initial visit. The staff extremely unprofessional, there was an absolute confusion between the service team and the Insight Solutions office. Both technicians complained about poor communication issues with the main office. The service that had been promised was nowhere near the service that was delivered.
  In addition to that, the first technician that showed up at our house made my daughter extremely uncomfortable by asking her if he could take a photo of her with his cellphone.

  

  Business Response

  Date: 09/20/2022

  Hello *****! We do apologize for any misunderstanding or displeasure regarding your service experience. We would love to look into this issue for you directly, however, it appears that you were serviced by one of our independently owned and operated franchises. Please reach out to them at ************ or [email protected] -- they will be able to resolve your expressed concerns. If, for some reason, you do not hear back within your desired time frame, please reach back out to us for further assistance.