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Business Profile

Neon Signs

Jantec Neon Products

This business is NOT BBB Accredited.

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1

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Review Details

  • Jennifer S

    Date: 05/30/2023

    I purchased a Route 66 neon sign. This was a mass produced non-customized design. The Jantec sign was $125 more expensive than the identical Chinese made signs available on E-Bay. I chose Jantec because I wanted to support an American company, I thought the quality would be superior, and I'd get better customer service from Jantec if there was a problem. Buying from Jantec was a huge costly MISTAKE. My sign was cheaply & poorly constructed. They fused together a bunch of small glass tubing scraps instead of using new longer pieces. Each fused spot is thicker glass than the rest of the tube. This means there is visibly obvious less neon gas in those spots. It's instantly noticeable when turned on & a big distraction which ruins what should be clean neon lines. It's also more (blatantly unnecessary) spots for the glass to fail & for the neon to leak out, which is a costly repair.
    I promptly contacted Jantec. They could not have possibly cared less; they were incredibly dismissive, not to mention downright rude. I took photos of the damage but customer service wasn't interested. They told me if it lights up, it's fine. That's apparently the sole criteria. Anything else was me being "picky." I would need to transport it to a shipping company & pay well over a hundred dollars to ship it back - all on my time and at my own expense. They would send me a new one which I would have to pay for shipping (a 3rd time) with no guarantee it would be of better quality. I was told they were not responsible for (what I deemed) poor workmanship and poor quality construction. I paid an extra $125 for this??? The only way it could have been of worse quality is if it didn't light up. One of my worst customer service experiences ever. Save your money and buy from somewhere else- a different US company or even China. Jantec only cares about profit; they do not care about providing a quality product or about customer service. They got my money and that's when they stopped caring.

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