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Business Profile

Pool Service

Swails Pool Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the company to put a new liner in my pool said he had to have half the money upfront to pay for the liner pay them $2700. Once he got the money, three weeks later pull honor had finally been ordered. He said run around run around months later company cant get the liner in. Hes going to get a refund months later tells me he got a refund hes gonna bring my money back to me, then blocked me and never see my money. No work was done nothing.

  • Initial Complaint

    Date:06/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed and paid for an yearly pool service contract with Swails Pool Services LLC on July 16, 2022 for an amount of $2,000 plus $145 in tax. The service went well through August 2022. Looking back through my communication with ***** on my phone he started missing weeks here on there starting in September 2022 and was an ongoing trend until he complete went missing on March 6, 2023. Based on text messages he never came to clean our pool an estimated 10 weeks during that time. The last known visit was in the middle of February 2023. I but faith in ***** Swails numerous times until February 2023. And tried my best to work with him and be patient and understanding with some of his challenges. ***** had surgery a couple times but he never let me know of his absences or his health issues that would lead to him missing weeks. At this time I have tried numerous times to call and text ***** since March 2023 so what I'm asking for is to be refunded for 6 months of my year long contract which brings that refund to a total of $1,072.50 but I would settle for $1,000. I have screenshots of text messages and a pdf of the signed contract if necessary.Please help!Thanks,*******************************

  • Initial Complaint

    Date:11/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pool liner to be made and installed and this company took my money and stopped responding. That was ordered in April. I been fight to get my money back for many month because the service I asked for was not provided.

Swails Pool Services is NOT a BBB Accredited Business.

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