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Business Profile

Credit Union

State Employees Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Employees Credit Union has 62 locations, listed below.

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One company gave another company my information and that company is trying to collect. The account is not mine because it belongs to a third party account and I asked them to validates the debt and they didnt per 15USC1681 Validation of debt. There are two closed accounts like this on my credit one is from State Employee Credit Union and the other is Regional Finance

      Business Response

      Date: 02/05/2024

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:01/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last November payments to one of my creditors were being rejected. i have been trying to solve the problem but NCSECU and the creditor both state it is the others problem. I can't get passed the first level customer service rep to a person who can actually address the problem. I need someone to contact me who can talk to payee and determine why the systems stopped working. It all worked well until November 2023 and without warning, the system stopped working.

      Business Response

      Date: 01/12/2024

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:01/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to log into my bank info. Then when asking for my favorite pet (which I know is correct and I even tried others and they didnt work) I got locked out. Was told to call the 24/7 number and it gave a busy signal then cut off multiple times

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a HELOC agreement with them, not sure which ******* location but have the names of those involved. Was told it would be a certain amount a month and as soon as I could no longer return the money without penalty, I received a later stating that they expected and I have been paying close to double that amount. They told me all kinds of lies, even refused arbitration over that matter and it was not disclosed in conversations, in emails or in my contract. Will provide emails and copy of contract as proof.

      Business Response

      Date: 12/12/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my SSI check on the 30 of November however the bank decided to take 651 out of my check without my consent. I understand I have to pay 93 biweekly however I never agreed to the whole amount upfront I may have missed a payment but 651 still doesnt add up to the amount and I dont agree to pay that at once. I asked for the funds to e transferred back. I was told they couldnt and a manager would be calling me Thursday I still havent heard anything

      Business Response

      Date: 12/04/2023

      We are unable to locate this member in our database. 

      Customer Answer

      Date: 12/04/2023

       
      Complaint: 

      My name is Quentessa  ******************************* DOB  02/25/1992. Phone number is ************

      Sincerely,

      Qunetessa Facyson

      Business Response

      Date: 12/04/2023

      Thank you for providing updated contact information. SECU has received this complaint and will investigate and contact the member directly. 

    • Initial Complaint

      Date:11/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple transactions,Internal transfer times.I have made payments on my credit card through their institution where the money is immediately taken from my account and has taken more than 72 hours to apply to my credit card. All transactions are internal and during standard business hours

      Business Response

      Date: 11/27/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly. 

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20919947

      I am rejecting this response because:
      Haven't received any 
      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has be settled and resolved tthe account I have with ******************** employee credit union.

      Business Response

      Date: 11/27/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A mortgage payment was inadvertently missed by the other party of a joint account in July. The ************************ does not have an adequate notification system to notify the account holders prior to the account being submitted for collection. The payment was corrected on the same day notification was received. The creditor reported the account overdue to ********************** reporting agencies. I feel as though I have a reasonable expectation to receive notification before any account becomes overdue and that the credit report now does not accurately reflect my credit worthiness. I attempted to resolve this directly with the creditor, but they have declined any action, taking nearly two months to respond to my request.

      Business Response

      Date: 11/22/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 11/22/2023

       
      Complaint: 20904652

      I am rejecting this response because:

      The complaint is not resolved.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear State Employees Credit Union,I am writing to demand the immediate and permanent deletion of the inaccurately reported account referenced as [Account Number] from my ********************** reports across Experian and TransUnion. Upon reviewing my credit reports, it has become alarmingly evident that this account contains numerous inaccuracies and discrepancies that violate federal consumer protection laws.Specifically, the reported information on this account, including the balance exceeding the documented credit limit, inconsistencies in payment history, and ambiguous reporting on account status, stands in direct violation of the Fair Credit Reporting Act (FCRA) provisions for accurate credit reporting.Given these severe violations and discrepancies, I demand that you take immediate action to completely remove this disputed and inaccurately reported account from my ********************** reports across both bureaus. I emphasize that this request is not for mere updates or corrections but for the absolute removal of this erroneous account.This demand is made under the rights granted to me by the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA), and the ****************** Protection Act (CFPA). I expect full compliance with federal laws, necessitating the permanent deletion of this disputed account from my ********************** reports within 30 days from the receipt of this letter.Failure to adhere to this demand will leave me no choice but to pursue all available legal remedies to rectify this matter, including filing complaints with the ****************** Protection Bureau (CFPB) and seeking legal counsel.Your immediate attention and compliance with this demand are essential to rectify the egregious inaccuracies and violations of my consumer rights.Thank you for your prompt action in permanently removing this disputed account from my ********************** reports.

      Business Response

      Date: 11/16/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly. 

    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to you to complain about State Employees Credit Union. I have never done business with this company but they have added an unknown account to my ********************** and without proof or verification have refused to remove the debt. I attempted to contact State Employees Credit Union to resolve this issue, but they have not responded to my requests nor have they resolved the issue. Please contact me to let me know how to resolve this issue. I look forward to hearing from you soon.

      Business Response

      Date: 11/08/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    State Employees Credit Union is NOT a BBB Accredited Business.

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