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Business Profile

Credit Union

State Employees Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Employees Credit Union has 62 locations, listed below.

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an email stating that we need to find to stop all transactions on our bank account because it is being closed. One lady from ****************** location called while I was at work and I could not take the phone call because I am a teacher at a high school. She did not attempt to call back to speak with me or to offer any suggestions or help. We have been in a financial bind because I was not receiving a salary because again, I am a teacher and did not get paid during the summer months nor was I able to find part time employment. I also tried to do stop payments on some things and tried to stop others from taking out payments with failed attempts. We have since paid down/off debt. With that being said, I dont have the time nor does my husband to just change bank accounts. It is a process that is lengthy and requires more than a few weeks. However, if she would have actually taken the time to speak with us rather than just assume we are bad customers, this situation would have been rectified sooner. Not to mention, neither of us live or work in ************** and going there would require a day of missed work and 40 mins out of my way trip. I would much rather switch to one of the ******* Branches where I have worked me down the street from my house and one across the street from the school I work for.

      Business Response

      Date: 10/02/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 10/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with State Employees CU/PSCU I do not have a contract with a collection agency trying to collect this debt. They did not provide me with the original contract as requested. Correct my credit report, I demand this item be removed immediately.By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated, validated, and removed from my report. I understand that under 15 U. S. C. SEC. **** I (a), you must complete this reinvestigation within 30 days of receipt of this letter. Please send an updated copy of my credit report to the above address.

      Business Response

      Date: 10/02/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with State Employees Credit Union, I do not have a contract with collect agency. They did not provide me with the original contract as requested.

      Business Response

      Date: 10/03/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:09/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car using my credit union as the lender on November 16th 2022. I also payed for gap Insurence just in case. June 26th the vehicle was totaled. ****** owed, the Insurence payed ***** and the gap Insurence refused to pay the *** in the total even though this is why we purchase gap.

      Business Response

      Date: 09/22/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to Title 15 U.S. Code ****a; Rule of Construction, it states a " "consumer report" does not contain information solely as to transactions or experiences between the consumer and the person making the report;". I examined my credit report and found that a negative item, a late payment dated in August of 2023 with the Account Number: ********** is currently being reported. The reporting of a late payment or credit note is considered a "transaction" which is a violation of Title 15 U.S. Code ****a; Rule of Construction. In accordance with the fair credit reporting act. The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.

      Business Response

      Date: 10/02/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 10/03/2023

       
      Complaint: 20619860

      I am rejecting this response because: This is issue needs to be addressed through the BBB. I do not want them to contact me directly. The complaint along with the replies should be documented through the BBB.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates vary from 08/11/2023, unauthorized debit card purchases that depleted checking and savings account, the ********************************************* has not replaced/refunded the funds to both accounts. They have not closed the compromised account to make sure this doesn't happen again.

      Business Response

      Date: 09/18/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus. Please investigate and remove it from my credit report.

      Business Response

      Date: 09/06/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:07/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed I had late payments from STATECU on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 07/27/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 07/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has been charged off. SECU of ************** has reopened and reported bad debt . This has damaged my personal credit and I request this inaccurate information be removed.

      Business Response

      Date: 07/26/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 07/28/2023

      I am no longer a member and want this inaccurate information removed from my credit file.

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with State Employees Credit Union. Thats listed on my Credit Report. They did not provide me with the original application like I asked.

      Business Response

      Date: 07/13/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    State Employees Credit Union is NOT a BBB Accredited Business.

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