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Business Profile

Credit Union

State Employees Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Employees Credit Union has 62 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated June 5, 2023 from State Employees Credit Union that I was owed a refund for Stop payment fees. It stated the check would be mailed between June 12 and the 21. I have not received the check. I have called a million times with promises that someone would call me back. Today July 12, 2023, I have been put on hold for an hour. This call was placed at 8:30 am. I have been told that the check was written and mailed on June 12. I have also been told that the check was never written. Someone need to get their lies together. I know that if the check was written and mailed on June 12, it do not take a month to receive it. Everyone that I have spoken to about this has given me either lies or the run around. I want my money that is owed to me plus interest from the time they state the check was written.

      Business Response

      Date: 07/24/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with the credit union for 20 years. I have never had a car repossessed AND when I did it was a mistake on SECU's part NOT mine back in 2009 or 2010. Nevertheless, i was laid off June 2022 & am now a residence of ***************** was totally different. It lasted 3 months. I had no ********** was literally barely making it. I STAYED in contact with SECU & had taken deferments until they advised I had to make at least 1 payment but I couldn't. I advised i was going to doordash & make arrangementtls weekly. The young man advised he would have to check with his manager to get it approved & call me back he never did. That was in April. I called back & advised i never heard anything else & couldnt ******* i had lost insurance. By ********* received a job offer but it didnt start until ******** CALLED & advised them of that. Someone in collections advised me they didnt show where i called and i said it was after 5 & i was advised they would notate the account. I called from another number bc my cell was disconnected at the time. I called to make arrangements the day i started work & they refused to work with me. I can't understand bc i have NEVER been here with SECU before. I have always had some kind of income even if unemployment. I kept them in the know the whole way. All i want is to keep my vehicle. They even advised i had more deferments onnthe loan & I haven't reached the **** All i am asking is for them to uphold what they said originally. Make a payment in order for me to receive a deferment on the remaining balance. This is my main bank even though i am in SC now. I know i owe on other ********* fully plan repay them as I have every other loan I have had with them. I have been a great customer since i was 19. Please help me keep my vehicle & stopped this repossession. Thank you

      Business Response

      Date: 07/11/2023

      SECU has received this complaint and will investigate. If the consumer is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 07/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and will be waiting for SECU to contact me directly. 

      Sincerely,

      *********************

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20305041

      I am rejecting this response because:  

      *********************<*********************>

      AttachmentsFri, Jul 21, 5:24 PM (3 days ago)
      to****************************************************
      Good Afternoon, i filed a complaint with NCSECU & my only option afterwards i guess was ro wait for them to contact me. They have not & nothing is being done! 



      Sincerely,

      *********************

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******************************, and I first want to thank you for taking the time to read this complaint. Ive had a great experience with State Employees Credit Union and my goal is to maintain the relationship weve built over the past 8 years. I am writing to request the removal of late payments from my credit report under the provisions of the Servicemembers Civil Relief Act (SCRA).As an active-duty member of the military, I am entitled to certain protections and benefits under the ***** I recently discovered that late payments were reported on my credit history during the period of my military service. These late payments were a direct result of my military obligations and the challenges they presented in meeting my financial responsibilities.I kindly request that you review my account and consider removing these late payments as they were incurred during my military service. I understand the importance of maintaining an accurate and fair credit history, and I believe that removing these late payments will more accurately reflect my creditworthiness. It would greatly help me in my financial endeavors, including securing better loan terms and achieving other important financial goals. To add on, I'm looking to purchase a home and these late payments will hurt my ability to qualify. Please reconsider removing these late payments from the following account below.Account Number: ************ ; Late Payment Dates: September 2021, October 2021, November 2021, December 2021.I appreciate your prompt attention to this matter and request that you provide a written confirmation once the necessary corrections have been made to my credit report. Thank you for your understanding and cooperation in resolving this matter. I look forward to a positive resolution that will enable me to move forward with my financial goals.

      Business Response

      Date: 07/03/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly. 

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/31/23 $1557.47 was deducted from my account from ******* which left my balance at 0. Also, a pop up screen came up that stated if i use this form of payment my autopay will be cancelled. I hit ok. On 6/16/23, ******* took out $482.54. I immediately put a stop payment and started a dispute. Today is the 10th day. Last night I received a letter requesting more information and so I sent it today. My complaint is that the emails and phone calls I made are still unanswered in reference to questions I had all week about how to get this money credited to my account. I have also requested a dispute for belookup.com for a reverse phone number lookup which I paid **** for. I also didn't give them my debit card info. No one will help me. SECU treats real customer disputes like a criminal act. I want my money today. Big disappointment.

      Business Response

      Date: 06/30/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly. 

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/28/23 Placed a stopped payment request at the credit union regarding an issue I was having with a merchant. Was told by the teller request was made and that no money from the merchant would be able to be removed from my account. 06/01/23 the money was removed by the merchant ($579.31). Contacted the credit union who after looking at what happened stated that the teller had not properly completed the original request from 04/28/23 allowing funds to be withdrawn. I expressed my frustration and told them that they needed to place the funds back in my account. They said they would have to file a dispute. I said whatever gets my money back in my account. Little did I know they filed with the merchant and not themselves. I found out on 06/20/23 that they can not file a dispute against themselves and now I may not get my funds back because of their mistake. They had no right to file with the merchant as I was handling that on my own. They needed to be addressing the issue with the teller at the branch and returning my funds. If you speak to ******************* at ************ he can verify the mistake was made at the branch in **********, **. I want my $579.31 back.

      Business Response

      Date: 06/21/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

      Customer Answer

      Date: 06/21/2023

       
      Complaint: 20214498

      I am rejecting this response because:  I have been passed around several times because they know they made a mistake.  They all admit the mistake was made on their part but continue to refuse to do anything about it.  They need to own up to the mistake and make it right 

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was closed for less then 60 cent clearly I'm not worth anyone's time to attempt to fix the situation instead I'm told there's nothing they can do and wait a year

      Business Response

      Date: 06/20/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly. 

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am making a complaint about an unsecured loan I have with State Employees Credit Union. I called the 800 line to request the SECU rep to pay off my remaining balance to pay my loan off in full. The SECU rep told me she would do it. A few months later I get a noticed from My FICO account stating I owe the Credit Union $86.00 and my credit score decrease. I want the Credit Union to remove all my late payments. The credit union told me I couldn't make multiple monthly payments at one time. I never heard anything like that. I made my payments like that sometimes because I knew I wouldn't have the money for the next few months. Also, the bank manager at the ****** location told me to close my checking account because I didn't need to be a member of the credit union.

      Business Response

      Date: 06/08/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The beginning date was May 19, 2023. I don't know the exact amount because the account was already closed and was empty on that day. I couldn't see the account. It was around $8300 total from the three accounts. I spoke to the branch manager and asked her what happened and why nobody notified me, and who were the people that froze my accounts and she said she didn't know. I asked her did she have a number for the person who frize the account she said no, I'm so sorry *******************. I just cried, I was so hurt and blindsided to this whole situation and still is blind to what's going on and who these people are, and why they took my hard earned money, especially my social security check.

      Business Response

      Date: 06/07/2023


      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9th, I did a change of address on what appeared to be **** website. I used my debit card to verify identity. Immediately preauthorized for ******. Fraud **** calls me and ask me if this was legit transaction. I said no. He said let it post and then they would credit it. I never received a credit. Around May 18 I called the bank back and they said in the computer the fraud department stated I told them it was a legit transaction on May 9th. I said that was not correct. They initiated a dispute on May 18. I check the status on May 22nd and 25th and no progress or resolution. They said give them till the end of May. So I contacted them on June 5th and they said they denied it because the **** never contacted them back after being notified of the fraud. So I am out ******. I said most banks provide protection. I had to initiate all contact with the bank throughout the process. The federal law says they contact within 10 days with a provisional credit. Never received any communication in writing or by phone or email. All they could say was they were sorry. I disputed it again. I tried call *********** and it was a generic voicemail. So it is obviously not a legit merchant such as the ****. Also there are numerous articles about this scammer victimizing people all over the **. Here is an article that is recent around the time of my transaction. ************************************************************************************************************************************************** State employees failed to protect me and also put notes in computer that I confirmed a transaction as legit when that is not true. The fraud **** ever said wait till it post so we can issue a credit. If it was legit that statement would not have had to be made. Who buys something from **** at ******?

      Business Response

      Date: 06/08/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted State Employees Credit Union multiple times in regard to me opting out of having my non personal information shared with non-affiliate third parties. Pursuant 15 U.S. Code **** - Obligations with respect to disclosures of personal information. Under the Gramm ***** ****** Act State Employees Credit Union were to disclose to me, clearly and conspicuously in writing or by electronic form my rights Pursuant 15 U.S. Code ****. State Employees Credit Union did not disclose to me these rights, nor did State Employees Credit Union provide me the forms or an explanation on how a consumer could exercise such rights. In correspondence to my first letter to State Employees Credit Union attempted to stall by stating items in the correspondence letter that I did not request. As a consumer, I have the right to privacy, State Employees Credit Union has denied me my rights to privacy by not complying, State Employees Credit Union has failed to provide the forms of my rights that are required by law, State Employees Credit Union has withheld pertinent information from me. After being notified of these things State Employees Credit Union has still failed to correct its actions & is willfully not complying with the law. 15 U.S. Code **** - Obligations with respect to disclosures of personal information (a)Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section **** of this title.(b)Opt out (1)In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless(C)the consumer is given an explanation of how the consumer can exercise that nondisclosure option.

      Business Response

      Date: 06/08/2023

      SECU has received this complaint and will investigate. If the complainant is a member of SECU, we will contact them directly.

    State Employees Credit Union is NOT a BBB Accredited Business.

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