Complaints

This profile includes complaints for Rex Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rex Healthcare, Inc. has 11 locations, listed below.

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• 

  Rex Healthcare, Inc.

  11200 Governor Manly Way # 102 Raleigh, NC 27614-7360

• 

  Rex Healthcare, Inc.

  1400 Timber Dr E Garner, NC 27529-6925

• 

  Rex Healthcare, Inc.

  11200 Governor Manly Way Raleigh, NC 27614-8599

• 

  Rex Healthcare, Inc.

  PO Box 71058 Charlotte, NC 28272-1058

• 

  Rex Healthcare, Inc.

  1515 SW Cary Pkwy Ste 150 Cary, NC 27511-6225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Dates: Jan 12, 2025, and Jan 13, 2025 ********* requested blood work be done for myself and my child.Bill for services were received and paid via *** account through insta-med payer connected with ***********************Accts involved ********** $26.39 and Acct ********* $11.01. Paid Feb 3, 2025, and Feb 12, 2025, to UNC ***.Authorization number DB1B4C and Authorization number E9DE7E REX Hospital.March 2025, I started receiving collection notices. Contacted the company and gave them the same information that was provided to me by payer ********* company and was told by *** *** they saw the payments in their insta-med account and the matters were closed. May 20, 2025, I started receiving collection notices again for the same amount.June *******, I sat on the phone again this time with their collection agency along with the ********* employee who also informed them that the payments were made in Feb 2025. Their billing and ************* need to sit down and reconcile their Insta-Med account. I want this corrected on their side and an apology sent to me for the stress and aggravation.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This outlines my profound disappointment and frustration following my recent visit to this office. I have never in my life been treated with such a lack of professionalism, empathy, or basic respect by a medical provider particularly at a time when I am seriously ill and seeking help.I scheduled my appointment back in January, for a date in May waiting more than five months to be seen. In the interim, my condition deteriorated significantly. I was forced to resign from my job, lost a concerning amount of weight, and endured severe, unrelenting symptoms that made daily life feel unbearable.Given the urgency of my health situation, I found another gastroenterology office that was able to perform a colonoscopy sooner. I accepted that appointment out of medical necessity, but fully intended to keep my long-standing appointment with your practice. A second opinion, especially in complex or unresolved cases, is common and often encouraged in quality ******* no point not in writing, not via phone, not via your app was I informed that being seen by another provider would preclude me from being seen here. If I had received such guidance, I would have reconsidered or rescheduled accordingly. To claim otherwise is categorically false, and I have documentation that supports my position.Instead of being met with care or professionalism, I was met by the PA with hostility and condescension. I was immediately questioned, reprimanded, and accused of misconduct for showing up to an appointment I had waited months for all while visibly unwell and in considerable pain. The PA dismissed my reasonable explanation and insisted I was somehow at fault for not canceling my visit. This is not only inaccurate its *************** be treated this way by a medical professional when I was vulnerable, suffering, and seeking help is indefensible. It was not only demeaning it completely disregarded my right as a patient to seek appropriate care and to be treated with dignity.

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unc/Rex Hospital asked for my ID and Insurance card. Then billed the wrong insurance. When I called them to verify, they the correct insurance they filed it to the correct insurance but did not mail a statement to me. They sent it straight to a collection agency. They claim they did not have my complete address and they also said they do not make calls. I called to request a statement and to be removed from collections. They found another amount they claim I owe them from 9 years ago, this 9-year-old bill is not currently in collections, but they added this old bill to my current bill, making the total much higher, but it was sent through an email, and I would have to sign up for an account. Please ask this hospital to mail an itemized statement since I did not receive one in a timely manner. And remove me from the collection agency..

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized the Garner 'Find a Provider' website many times and so I was familiar with how it works and had not had any problems on previous claims but my most recent claim for a ************************************************************** were denied except for a partial insult payment. Garner claims that I did not add her to my account until after the dates of service but this was as a result of a bug in there system. I had visited the Find a Doctor website tool just as I had done on previous claims and located her there, its how I knew she was a participating provider and why I scheduled with her. It is not my fault that their system did not correctly add her to my account but that is a process that is supposed to be automated. It is preposterous to imagine that I found a participating Doctor that just by chance, one who is on their list of participating providers but because their automated process glitched it is grounds for a denial.Respectfully,****

• Initial Complaint

  Date:02/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patient baby *************************** date Aug 4th, 2022) for newborn care discharge She never had the condition of Ankyloglossia. It is a complete mistake made by the provider in the *** rex hospital. Their provider (based on the medical record, it is **** *****************, NNP), without the parents' permission, diagnosed ********* tongue during a routine examination on Aug 4th. Meanwhile, she provided the wrong results of diagnosis and with our billing claim, it was coded as Q38.1; Ankyloglossia. This routine examination becomes a diagnostic discharge (non-preventative services) because these wrong and unauthorized diagnoses were added (BCBSMA insurance company provided a letter to explain about this); **************** parents had been continuously disturbed by the billing department about the charge of $112.63 since the past year. Again, my baby's tongue has been double-checked and no Ankyloglossia was found. We have double-checked with her current pediatrician. This can also be self-diagnosed and she does not have any relevant symptoms. We have contacted the hospital, billing department, and the provider's nurse manager (she confirmed by email that we received routine newborn care discharge), but they cannot provide a solution for us to correct the wrong charge and remove the unauthorized and wrong diagnostic codes. We are provided a routine newborn baby care discharge only, but the provider put the hidden diagnostic codes with the claim, and then our insurance does not pay for the discharge now (as it is not regarded as a preventative service).

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 7th, 2022 I have visited the ER at Rex ***** ****** NC due to an amputated ring finger, and after SIX hours of being there, they could not do anything for me.
  First took them TWO hours to see me. When I asked if I could go to other ER, since they are very busy and rooms not available, they said, you will be charged regardless of if you leave or stay.
  Second when they took me in, they made me pay upfront $250 prior to any service performed.
  After they took me in, TWO more hours and nothing happened as they were waiting on the Orthopedic Doctor to respond. No one checked on me during my TWO hours wait, as they are very busy, and I had to press the 'red' button to get support and get some answers.
  Then few more hours went by and said they could not do anything for me. As the Orthopedic Doctor who never showed up and took them 2 hours to answer their phone/pager (a shoulder doctor and not a finger/hand doctor by the way), said nothing can be done. And needed to visit with the Orthopedic Doctor on day 2 at 9:00 AM appointment they made for me.
  On Dec 8th, the Orthopedic Doctor had no records of me, and my appointment. And I had to now search for a hand specialist to operate on my finger.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Polysomnogram from UNC Health. I was not informed before hand what the cost would be, and was told it was covered by my insurance. After the fact, I was told I would have to pay over $2000 for the test. I never would have agreed to the test if I had known the cost up-front, as I cannot afford to pay such a steep bill.