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Business Profile

Hospital

WakeMed Health & Hospitals

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for WakeMed Health & Hospitals's headquarters and its corporate-owned locations. To view all corporate locations, see

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WakeMed Health & Hospitals has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Denise B

      Date: 10/11/2023

      *****************, **************************************************************************, ** ***** **** hospital labels themselves as a women's hospital, they are incompetent and price gouging. I recently went there for a mammogram and they basically charge double, 2 separate bills 1 for radiology and another to be read. The person who reads it, charges more then the actual test. My insurance refused to pay the enormous price they were requesting. I was never informed of this before having it done, in the past I have always went to ad radiology center. BEWARE OF THIS HOSPITAL!!!!

    • Clare V

      Date: 12/26/2022

      Clare V

      Date: 12/26/2022

      Wake Med have been a catalogue of incompetence and utter lack of patient care in my dealings with them for the last year plus.
      - They regularly cancel my appointments with little to no notice
      - They regularly reschedule appointments to random dates I cannot do
      - They are refusing to issue my life saving cardiac medications because I havent had an appointment.... when I havent been able to have an appointment because they keep moving or cancelling them
      - Today I received messages saying "you have to establish" - establish what? What does that mean? and "You have to have a test" What test? Why?
      - I requested mail order medication delivery. The request was not acknowledged, but I just received a text saying "this med is ready for pickup" at a location 35 miles away (ie ~1.5 hours round trip). How is requiring me to drive almost 100 miles the equivalent of free mail order?
      I am so disgusted I am lost for words.

      WakeMed Health & Hospitals

      Date: 12/29/2022

      Thank you for bringing this patient's concerns to our attention here in Patient Financial Services. We acknowledge receipt of this feedback and will be routing this information to the appropriate team who will follow up with this patient directly.

      Clare V

      Date: 12/29/2022

      I already contacted WakeMed directly over a week ago and they have not responded, so somehow I doubt that they'll do anything with this either.
      Absolutely shocking.

      Clare V

      Date: 01/13/2023

      I finally received a letter this week, almost a month after my complaint, in an UNSEALED envelope.
      Do WM always address patients health concerns in unsealed envelopes so that any random stranger can read what's in it? Surely that's a contravention of HIPAA?
      Furthermore, several independent staff members at caardinal Imaging are saying that WakeMed have had my biopsy results since the afternoon of 1/11. It is now 1/13, and WM are denying ever receiving the results. How very professional, ethical, and compassionate of WM to lose my results and have me sit and wait for a week (and counting?) to find out whether or not I have cancer. This just gets better and better!

    WakeMed Health & Hospitals is NOT a BBB Accredited Business.

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