We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Club

Fit4Life Richlands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign a contract with fit4life and they gathered up money in my account saying its a yearly fee. So I paid the $143 and tried to cancel my membership and they said I had to pay 3 more months of $49.99 then it will be canceled. So the last payment was due the October 20th and on the 18th it said I owed $89 I called to ask why and they said its a yearly fee. I just paid that yearly fee and now a couple days later its at $143 again. I dont like the game they are playing and I do not want to pay them. I just want my account done and no money owed. Thank you.

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I both have a contract with Fit4Life. Sadly, the military decided to deploy him with little notice, so as soon as we found out, we presented Fit4Life with the information. Fit4Life ensured us NOT to worry and to bring in is his deployment orders so they can cancel BOTH of our contracts. This has now been an ongoing matter since December. I have contacted via email and phone the general manager who repeatedly led me on for months informing me he would get back to me about my contract not being cancelled. I never heard back from him, and I would have to call in 3x a week for him to say the same thing; he also was not helpful via email. Fit4Life partners with ************. The general manager informed me that I would have to submit fake deployment orders to Peak which I did not do as that is unethical and morally wrong. In regards to our contract, my husbands contract was frozen because his orders were only temporary. The contract does not state anything about refusing to cancel a members contract because deployment orders are temporary. A deployment is a deployment, and it has already been extended, but due to OPSEC it is not at my disclosure to release those details, nor should I have to. Because they froze his account, he submitted a 60 day notice to have his account removed by the time he returns. We then received an update informing us it does not apply until November due to his account being frozen. That is also not mentioned in the contract. As for me, I moved out of state, submitted all appropriate documentation, and was still denied my cancellation. Due to HIPAA I didnt want to disclose medical information, but I had to claim disability due to Fit4Lifes negligence. Now my medical information is on their record which shouldve been prevented, and I have to continue paying for 2 months. At the end of the day, Fit4Life lied to us, and its a shame that this is what we get in return for my husbands patriotic sacrifice.

Fit4Life Richlands is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.