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Business Profile

Electrician

John Barnes Electric, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for John Barnes Electric, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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John Barnes Electric, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30, 2023, I was charged $533.75 to have an attic fan replaced. I have worked with John Barnes Electric for this same problem in the past and been charged less than $300 for the replacement. Requested a breakdown of the cost and I was charged for 2.5 hrs of labor, but this is an hour longer than it took in the past because the technician purchased the wrong size fan and had to go buy a new fan, charging me for the time it took him to go back out to buy a second fan. I attempted to reach the owner to discuss this issue multiple times and request a refund for 1 hr ($140) as this extra hour was the result of the technician correcting his own mistake. However, my calls were returned by the employee who completed the job, and my email was not returned. I was told that someone would follow up with me by July 5 but I have not heard anything yet.I have included a copy of the invoice as well as a past invoice showing that the same job was completed in 1.5 hrs.

      Customer Answer

      Date: 07/30/2023

      Mr. ********************** replied to me directly and resolved my issue so I would like to revoke my complaint. Thank you!

      Business Response

      Date: 07/30/2023

      This complaint has been resolved between the customer and the **********************. Thank you!

    John Barnes Electric, LLC is BBB Accredited.

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