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Business Profile

Auto Detailing

Washnwerk, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Charles S

    Date: 06/20/2023

    This is the 3rd time i have used this company. First two times were without issue. The completed job was good and timely. My issue the third time wasnt with the work... it was with a rediculous upcharge.I paid $450 for a paint restoration on my 2016 *** 228i two door coupe. When the guy was finished he told me my car was actually a 2 door sedan because it had a back seat and I would be charged an additional $20. I thought it was strange, but i am no car expert, so I paid. In the scheme of things another $20 is small potatos.I later did some research and found I was outright lied to. Nowhere, including the *** site is my version of the 228i listed as a Sedan. I called their number and I spoke to a kid who said maybe it was the size of car. I told him it is a 228i... it doesnt get much smaller. He said he would speak to his manager and call me back.He did call back but wasnt willing to do anything. Absolutely uncaring and disinterested.It is not about the $20. I spent $450... so I am not trying to get away with something. My problem is with the ethics of it. You already made $450 from me for your service. Why would you charge another $20 based off incorrect information? Why wouldnt you mention it at the beginning? This is a shady practice.There are plenty of great, ethical detailers out there. In the future, I will be giving them my yearly $450.

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