Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Wholesale Auto Parts

Strutmasters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Auto Parts.

About

About This Business

Strutmasters is a company founded in 1999 by Chip Lofton. Specializing in Air to Non-Air Suspension Conversion kits, Strutmasters has become an industry leader in the world of suspension.

Products and Services

Strutmasters, LLC provides both replacement car air suspension parts, including air springs, air struts, compressors, and dryers, and packages that convert your car's air suspension to a standard suspension. Exclusively built with Eibach springs.

Years in Business: 26

Business Details

BBB File Opened:
12/14/2001
Business Started:
5/1/1999
Business Incorporated:
2/14/2003
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
A-1 Services

Additional Contact Information

Customer Contacts
Mr. Scott Beaddles, Customer Service Supervisor
Fax numbers
Primary Fax: (336) 597-8838
Additional Phone Numbers
Other Phone: (336) 915-2077
Other Phone: (866) 597-2397
Other Phone: (866) 597-2733
Other Phone: (866) 998-8737
Additional Email Addresses
Primary: Email this Business
Social Media
Twitter
Facebook

Additional Information

Refund and Exchange Policy
Strutmasters LLC (Company) warrants to the original retail purchaser that each new Company product purchased from an authorized Company dealer shall be free from defects for the periods listed below, when used on private passenger cars and light trucks for personal use under normal operating conditions.

Warranty Period

Company's limited "Lifetime" warranty means for as long as the original retail purchaser owns the vehicle on which the Company's products were originally installed.

What Is Covered By This Warranty?

This warranty covers defect in material and workmanship in the Strutmasters product. Company's sole and exclusive obligation under this warranty is limited to the exchange/replacement of a defective Strutmasters product in accordance with this limited warranty.

What Is Not Covered By This Warranty?

This warranty does not apply to conditions caused by normal wear and tear nor to Strutmasters products that have been:

altered, modified, reworked, improperly applied or installed,
installed on vehicles for commercial, off-road, or racing purposes, and
damaged due to vehicle modifications or accident.
The cost of any removal and installation of a replacement Strutmasters product is not included. Any and all electronic devices are warranted for 90 days. Company will sell new electronic devices as requested. The cost of transportation for shipment of a replacement product is not covered by this warranty. Strutmasters warranty is in lieu of and excludes all other warranties express, implied, statutory, or otherwise created under applicable law, provided however, that any warranty of merchantability and any warranty of fitness for a particular purpose are limited to the limited warranty periods set forth herein for the products. Strutmasters shall not be liable for direct, indirect, special, incidental or consequential damages of any nature whatsoever. Purchasers' sole and exclusive remedy under this warranty shall be limited, at Strutmasters exclusive discretion, to

-replacement of any defective product, or
-a refund of the purchase price of the Strutmasters product.
Business Categories
Wholesale Auto Parts

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.