We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Greenlaw’s Affordable Home Improvement and Handyman Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this business to replace a shower in May 2023. The plumbing was faulty and caused a leak into my downstairs bathroom ceiling. Also the shower diverter does not work well and water runs out of the tub and shower at the same time. The worst issue, which has caused me to not even be able to use the shower, is that the faucet is not calibrated correctly so there is NO hot water. As far as the k*** turns, the water is only lukewarm. Months and many text messages have gone by with the job never being finished.

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had placed a call to get this business to estimate some repairs to a mobile home floor. On 04/20/23 greenlaws called to confirm their appt. Time at 1:00pm on Fri. 04/21/23.. I waited at the mobile home from 12:45pm until 1:45pm NO one showed up at all. There should have been a quick phone call to cancel the estimate appt. Greenlaws called the day prior to confirm their arrival time of 1:00pm on Friday but couldn't call and say that we have changed our mind about the estimate and won't be coming out. That would have saved me from the inconvenience of having to wait at the location and lose an hour of my time...when they didn't care enough to just place a simple call to let me know. I should send them an invoice for an hour of my time waiting on them. This was unprofessional..was not business like nor was it polite. Personally I believe they were on a bigger job making big money and didn't want to break off and conduct business with me!!.. A ( Bad ) reputation follows you same as a Good one does. Absolutely uncalled for cause a business can't stay in business long treating the public this way !! I will not use nor recommend this business to anyone

    Business Response

    Date: 04/24/2023

    This guy has harassed me and I declined his estimate. He continues to call and talk down on my business and now this. I have been polite and not had confrontation with this customer he is just upset I couldnt make it there. My apologies 

Greenlaw’s Affordable Home Improvement and Handyman Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.