Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for CTA Timer Pro by accessing a link from his ******* channel ************************************************** The link brought me to *********************************************************************** and it came with a 30 money back guarantee, for the $20/month subscription. I cancelled the product within the 30 days, at his CTA Timer pro website, and I have yet to receive a refund. Most services automatically refund your money after cancelling on a money back guarantee, but I never received my refund. I reached out to him at his *********************************************** ******* channel, after not receiving a refund after a few weeks of cancelling and never heard back from him. I then contacted him through his website and he says I didn't contact him within the 30 days. I told him I cancelled within the 30 days, and notified him of the cancellation at his ******* channel within the 30 days and he says I did not notify him in time. Since his link for the product is in the notes of all his ******* videos, why was it not acceptable to ask for my refund through that service, since that is how I signed up for the product. Keep in mind most services automatically refund money back guarantees, after the cancellation. This is not a reputable way to deal with customers. Proof that I cancelled within 30 days is that I did not get charged again for the service.

  Business Response

  Date: 04/24/2023

  On February 16, 2023, ************************* signed up for a $20 recurring monthly subscription to my product "CTA Timer Pro". At the time of checking, the Terms of Service (contract) clearly state there is a 30-day money back guarantee that matches the 30-day money back guarantee offered through the Teachable platform.

  Here is a copy of the Terms of Service (contract) **** agreed to:

  The undersigned (Client), hereby agrees to engage Atlas Financial ********* **** (AFA) on a subscription basis for website site access.
  
  The compensation of AFA for its services rendered hereunder is as follows. Client shall be given thirty (30) days prior written notice of any increase in fees.
  
  $20 per month due at time of purchase for CTA Timer Pro. Access will be provided via website and may be cancelled by giving 30 days written notice. Any fees collected, but unearned, will be refunded by AFA at the time of cancellation. Client may terminate the Agreement within thirty (30) business days of signing, without penalty, and with full refund of the advisors fees.
  
  AFA represents and confirms that it is registered as an investment adviser or exempt from registration pursuant to applicable laws and regulations. The validity of this Agreement and the rights and liabilities of the parties hereunder shall be determined in accordance with the laws of the *******************.
  
  Client acknowledges the electronic receipt of AFAs Privacy Policy and Part 2 of Form ADV or a disclosure statement containing the equivalent information. Client has reviewed this information prior to entering into any written advisory contract with this investment adviser.
  

  No assignment of this agreement may be made by any party to this agreement without the prior written consent of the other party hereto. Subject to the foregoing, this agreement shall inure to the benefit and be binding upon the parties hereto, and each of their respective successors and permitted assigns.
  
  All information and advice furnished by either party to the other shall be treated as confidential and shall not be disclosed to third parties except as required by law.
  
  Client acknowledges that AFAs past performance and advice given as part of the services described in this agreement cannot be viewed as a guarantee of future results. AS WITH ALL MARKET INVESTMENTS, CLIENT INVESTMENTS CAN APPRECIATE OR DEPRECIATE AND CLIENT ACKNOWLEDGES THAT A LOSS OF PRINCIPAL INVESTMENT IS POSSIBLE. AFA does not guarantee or warrant that services offered will result in profit.

  **** notified us in writing, by his own admission, two months after he purchased the subscription and more than 30 days after the 30-day refund expired.

  The terms clearly state he must notify us in writing. The Teachable platform includes a way to directly e-mail me and my public website has the same e-mail address. Even though my business is not open on weekends, I responded quickly to ****'s request on Saturday to notify him that his 30-day refund window had expired.