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Business Profile

Promotional Products

Brand Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotional Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received order #BD2914287 Saturday, December 10th, 2022 from Brand Depot and have been trying to reach out to the company since. To date, there has been no response from Brand Depot.Im not happy with the printing of either of these logos, unfortunately. The other order Ive done in the past was good, but these hats appear to be way lighter on the printing of the logo and are also not centered like the proof illustrated. These most recent hat logos are very low in regards to what Ive seen from Brand Depot before and the proof that was sent over does not correspond to these hats. At this point, Id like to return this order please, and resolve this issue with a refund.I've tried to reach the company multiple times both via their website chat and listed email. It has been 6 days and there has been no response to reconcile the situation.Ive included pictures, current order disappointment, and past order pictures to illustrate how low the logos are printed and vary in locations, and are not up to the standards that they represented.

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order custom shirts from Brand Depot on the 16 of July. When the arrived they were in poor condition and missing a back of the short design, which I paid $5 additional dollars for plus tax. I paid for 4 tee shirts I total and all 4 we're missing the second design I requested. I have messaged them for a resolution for 2 days and they requested a video for proof. I emails them (2) videos providing evidence of the blank back of the custom tee-shirt. It has almost been 48 hrs and I haven't received any response. I even contacted them via their web page customer service chat and I am if ore everytime. I requested a refund or the shirt I paid for, which again they have decline to respond. I have screen captures/emails stating that they were sorry and not given a response since. They also called me "******" which I assume they are very disorganized, because my order number denotes my name "*******." Thank you for the time. Ea. Short was suppose to be $10 plus $5 for back image. The total came to $70 and they arrived without back image.

    Business Response

    Date: 08/03/2022

    This order has been fully refund refunded. 

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